Rated 5 out of 5 by Lois43 A wonderful surprise
This was a wonderful surprise! We chose the airport hotel for convenience, but it was so much more! With the runways right outside, we had nothing but delightful silence in our room. The Club Floor is amazing in its offerings: complimentary day-long food, full breakfast, complementary wine and huge assortment of other beverages, a very comfortable setting and wonderful service. The hotel itself is managed exceptionally well with friendly, competent staff and eagerness to please. If ever return to Paris, the Airport Hotel will be our first choice for accommodation.
May 29, 2012
Rated 3 out of 5 by Karen66 Check in was unacceptable
Upon checking in on my business trip this last week my co-worker and I found our SPG status not to be correct. My co-worker received immediate attention and her status was corrected to Platinum. My status was never rechecked by Reception and she stated that my Gold status must have expired and I no longer had any. I was surprised and told her I just received a new card...that did not seem to make a difference to her. I found my new card and I proceeded back to the reception desk and asked her to change it...she said she changed it but I was charged for Internet .
May 29, 2012
Rated 5 out of 5 by Travelerneedingsleep Ideal Location
I had an overnight layover in Paris and this Sheraton was perfect; location, service and quality and size of room. From their website it was not clear that is actually attached to the international terminal 2.
April 17, 2014
Rated 5 out of 5 by Sdallas GREAT SEND OFF FOR RETURNING HOME
I have stayed a number of times before but in the past. I noted that there were quite a few negative reviews on Trip Advisor but, as a longtime gold SPG client I did not take this seriously rather continuing to maintain confidence with SPG. Our experience was perfect. The room was spacious, clean, quiet and had all the amenities one would need. As a gold member there was no charge for the internet and the reception agent said that they had so many higher level SPG members that they had no availability to upgrade gold but, although I was fine with this, she checked anyway. We did not avail ourselves of any food or beverage services this stay but have done so in the past and found them to be excellent. I would assume this continues.
May 15, 2013
Rated 5 out of 5 by Travelfun This hotel is very convenient
It is inside Charles De Gaule airport, very very convenient.
April 18, 2014
Rated 4 out of 5 by Shinergise Great service, shame about menu choice
Had fantastic service from all staff that I interacted with during my brief stay. Only disappointment was that the restaurant and brasserie menus did not offer a wider selection of more reasonably priced food. Even if I had taken the burger it would have cost me EUR 24 even before I added any gratuity and beverage. As a very frequent traveller, I would have preferred a wider choice of more reasonably priced food that did not mean I would have to leave the hotel to seek it out. The fixed menu was 54 EUR and I really did not want that much food.
March 10, 2013
Rated 5 out of 5 by Hank I will stay at Sheraton Paris Airport Hotel CDG every time I sleep in Paris
I spend 25% of my days at hotels, of which mostly at SPG hotels.... I prefer usually the Sheratons over other brand,,,as its usually very reasonable compared to what I get, and i love to use the club lounges... This Hotel was very warm... staff very respected and professional, and the Hotel is very conveniently located near the international terminal i use... and the train and tgv is just under it....
u can go anywhere from there... and u r staying at airport upon leaving... so you don't haveto worry about a taxi and wasting an additional hour or more... to reach airport... further more, I checked in and and went back and spent my time at the club lounge... had a quick snack, coffee and answered last minute emails... before i took my flight...
May 16, 2013
Rated 2 out of 5 by AdTraveller Inconsistent!
(gold status) Stayed there 6 months ago and was treated like royalty - upgrade to club floor, free breakfast, free internet, nice clean room...WHAT a difference 6 months make! "upgraded" to a SPG room (same as basic room with a plaque on door), free wifi - thats it! Room was broken. No power for laptop, scratches on all the furniture, closets that dont open, shower and toilets that do not drain, dirty menus - just sad to see it go down so much! Room service was good - but at 30 euros for a sandwich you would expect that! Will stay a little further next time and just take a shuttle. FYI - the SPG "room upgrade" is a lie. Have stayed in Westin, W and Sheraton - only difference between regular rooms and "SPG Preferred rooms is a plaque on the door!
February 1, 2013
Rated 2 out of 5 by barry2345612 Smoking
Club level room was nonsmoking, but the hallway wasn't. Someone was continuously smoking in the hall, thus the nonsmoking room was filled with smoke. You need to set up a system where smoking in the hallway isn't possible, otherwise I can't use this hotel.
April 8, 2014
Rated 4 out of 5 by Neodoc Excellent location - at the Paris Charles de Gaul Airport!
Wonderfully located - no hassel to get to CDG airport - you are basically in Terminal 2! Facility is excellent - large room with nice bath. Of course no " heavenly" bed, like the ones in US and Australia - never had one in The Meridian in Paris or the Sheratons in Amsterdam or Frankfurt or the Westin in Berlin - come on Europe - catch up!! Room service food was poor - sent the orders back once then could not eat their second try! The Staff were very apologetic and took the charges off our bill but no dinner that night was not optimum!
April 23, 2013
Rated 4 out of 5 by Travelter Practical is the word
Don't expect a warm hospitality in this hotel you may be disappointed; this is a typical hotel where you find easy access (right within Terminal 2 it can't be better), a good bed and peace of mind. That's it.
The hotel ambiance it of a boat prison type where you gonna be confined in your cell for few hours. Surrounded by the airport tarmac it will be perfect if you like aircraft business... If you don't want to see airplanes just close the curtains and don't worry of their noise, the architects did a good job on that, it's so quiet!
October 10, 2013
Rated 4 out of 5 by Tata5 Not enough bathroom amenities
The bathroom amenities were very basic. There were only shower gel and shampoo which is extremely poor for a hotel like Sheraton.
However, the hotel is convenient for early flights. It is exceptionally quiet and relaxing.
The staff members in the restaurant are very efficient.
April 3, 2014
Rated 4 out of 5 by fg2014 nice hotel but...
served my purpose and the room was comfortable but the food prices were astronomical - 37 euro for an American breakfast!! 29 E for continental - ridiculous - got a sandwich from the airport terminal
April 8, 2014
Rated 4 out of 5 by Vero123 Convenient
Convenient and comfortable hotel.
April 14, 2014
Rated 2 out of 5 by Jaype67 Location, location
I chose this hotel based on it's proximity to Charles de Gaulle Airport in Paris. The room was adequate but in the morning (6 am) prior to my flight, I endured possibly one of the worst showers I've had in my life. The temperature alternated from freezing to scalding and back again. Upon checkout when I explained the situation, I was asked if I'd called for assistance to which I replied, no, I was in the shower and have a flight to catch. Then she processed my bill and sent me on my way. Not my idea of good customer service...
September 30, 2013
Rated 4 out of 5 by Andre66 Great choice if you need to stay one night
The location of the hotel is inside the Terminal 2, near the train station. Since we needed to catch our flight at very early hour, the hotel was a perfect choice for us. We were not disappointed. The staff was extremely friendly, the room was spacious, and the king size bed was extra large (call it "Imperial"?). The bathroom had great shower cabin and a tub. The bed mattress was very comfortable, so were the pillows. We had dinner at the hotel restaurant, and it was very good. Next morning we just walked with our luggage to the departure terminal. On the other side of the security gate there is nice place to have good and inexpensive breakfast.
The only minus and disappointment to the otherwise perfect score was that our non-smoking room had a smell of tobacco.
August 8, 2013
Rated 2 out of 5 by CharlesDeGaulle Terrible restaurant experience
We ate at the Sheraton's fine dining restaurant and both our entrees were a disaster. The lamb that was to be medium rare was medium well, and the risotto was overcooked, dry, and inedible.
Service at breakfast was slow and inattentive, because the young people serving were more interested in socializing with one another than their work duties. There was no effective management around, and the food and beverage service was so substandard overall, they clearly need a new director of food and beverage to shape things up.
July 10, 2012
Rated 3 out of 5 by Eisbaer Mixed Results
Pros: Quick check in by very courteous staff. Very clean and quiet room. Exceedingly convenient access to the airport. Concierge staff very helpful with parcel preparation and posting. The service, food, and beverages of the Club Lounge are much better than those of many Sheratons throughout the world.
Cons: TV/radio in room did not work. Difficult to get coffee, cream, and orange juice from the wait staff during breakfast in the hotel's restaurant. Had to make repeated requests for each. The young men of the wait staff seemed far more interested in talking with each other than refilling beverages. The Club Lounge is small. During previous stays, cleaning staff have ignored the obvious do not disturb sign.
Summary: This hotel fails at a few of the basics, but the airport convenience is difficult to replace.
January 29, 2014
Rated 2 out of 5 by abusedguest Location is this hotel's only asset
The location of this hotel (actually in the airport with easy access to gates) is its big draw. Our room was small, needed maintenance and the prices of everything were way out of line. I hated the in room service bar where simply picking up a can of peanuts purchased the item. Room rates are very high- charges for food and Internet are also very high. Business people with endless money might find this place great but normal people will feel they have been taken. We did and will not return.
January 6, 2014
Rated 4 out of 5 by pat9639 Great Hotel, Bad Entrance
This hotel is in a fantastic location except, the marketing director needs to invest in signs to drive to the entrance of this hotel. We drove around & around to finally find the only drivable entrance to this facility. It became a challenge for me because I wouldn't give up. I do believe the Sheridan loses business because there is only one sign to find the entrance, and it's small compared to the other signs.
February 28, 2014
Rated 5 out of 5 by Davidj10 Great location and very quiet
I've stayed at many sheraton's over the years, most are very close proximity to the airports to which they are connected, this by far is the best location and has the best sound proofing possible. \it's hard to believe that right outside is either a bus terminal or the runways!
The rooms are very well situated, clean and bright. The staff is very accomidating and their pride in their hotel shows when dealing with them.
I highly recommend this location if you are traveling through the CDG airport.
November 6, 2013
Rated 5 out of 5 by StanSur Sheraton Paris Airport
Exceptional hotel; great service; super location; well maintained.
April 5, 2014
Rated 3 out of 5 by JohlKbo Some anoying little things
Like, I called the reception to get some cafe (to be precise powder cafe) and never got it... Next time I will bring mine (1 euros deal).
On the morning before we left, I asked the concierge to help me with weighting my luggage. He wanted to send me outside the Hotel. I had to tell him to get the little device the hotel has.
On the plus side, the hotel was gracious to keep 2 luggage we didn't want to carry between trips.
Restaurant was good and waitresses were very good.
January 6, 2014
Rated 4 out of 5 by Phil100 Great hotel but serious problem
We requested a 7am wake-up call for our flight back to the USA. but it never came. Fortunately we also set an alarm clock so we made our flight. this is inexcusable for an airport hotel, with most guests taking a flight after checkout.
Also, not everyone likes to sleep with a heavy quilt, especially in August. But there was no top sheet under the quilt. I had to pull the quilt from inside the duvay cover to sleep comfortably.
Other than these issues, the hotel is comfortable and convenient.
August 14, 2013
Rated 4 out of 5 by Desertdeb Convenient Hotel
This is the 2nd time I've stayed at this hotel. The thing that I dislike the most is how difficult it is to access the hotel by car. I can't believe that the signage is so poor. I thought it would be easier the 2nd time, but it wasn't.
I also wish that there were free WiFi in the rooms. I refuse to spend 20 Euro for an hour or 2 of WiFi. At least WiFi is accessible in the downstairs lounge.
I do like that the airport terminal is easily accessible from the hotel and it is really very quiet.
July 1, 2012
Rated 5 out of 5 by harmonusik Loved this hotel
What a great find at CDG airport. Get off the TGV and go up two flights to the hotel. In the morning, go straight out of the hotel to our flight. Could not have been more convenient. Wonderful clean room! Will do this again.
March 24, 2014
Rated 5 out of 5 by Charlie99999 Good Service and SPG Recognition
The front desk agent (Jeremy) is very patience and helpful. He well explained that the free breakfast might be served in room or at restaurant. The regular room here is small but well designed. The junior suite (upgraded room) is pretty good size with a real tree in the room. The location of the hotel in the airport terminal building and the train to Paris is 2 floors below the hotel level. My useful tip--The ticket is EU19 round trip to Paris but EU22 daily pass is highly recommended.
September 23, 2013
Rated 5 out of 5 by Traveler4567 Convenient hotel
Great location and staff got us an early check in with no hassle. Comfortable rooms - no complaints. Decent gym too.
March 28, 2014
Rated 5 out of 5 by MHT94131 A Calm Welcoming Oasis at CDG
We had an early flight from CDG to the States; so we thought we'd stay here to avoid the hassle and worry of an early morning pick up in Paris and drive to the airport. What a GREAT IDEA! The moment you step into this hotel, you feel like you've entered a center of calm. The lighting is muted, the staff are gracious, the decor is elegant. The rooms are exceptionally well-designed and finished -- except theyt strangely lack clock radios. We're coming back before every flight!
February 5, 2013
Rated 3 out of 5 by Kiaora Disapointed
In the past 16 years we must have stayed at the Paris Charles de Gaule Sheraton close to 30 times and this is the first time that we felt that we were not staying at a great hotel. We stayed in room 104 right next to a construction site. The bathroom had no shower or even a shower curtain. Work on the construction site started at 7AM - it was noisy. We transit through Paris airport often and sometimes spend the night. In the past we never hesitated in our choice of hotels.
May 26, 2013