Rated 1 out of 5 by JAMC Incorrect charges
I stayed in hotel for one night only, hotel is very average for the high cost. I was then sent an invoice showing an additional charge to my credit card and when I asked what it was for I was told it was for breakfast. As my husband met me in the hotel lobby when he arrived on a flight we had coffee and pastries in the Lobby bar and paid for them by credit card at the time. Despite several follow ups by me to ask for this incorrect transaction to be credited back to me I am still waiting on a response from the Sheraton. This is very disappointing as now they are wasting my time and I will need to dispute the transaction through my credit card provider. The amount is not huge but its simply not acceptable that they put charges on your credit card and then ignore you when you question them.
April 19, 2016
Rated 4 out of 5 by DRJRL Great room and staff - terrible club lounge
Positives - One of the best sound-proofed hotels at an airport location that we have ever been in. Used points and cash when booking and were upgraded to a junior suite due to platinum SPG status - thank you very much and I really appreciate the SPG status recognition - this is why I book SPG hotels when available. Rooms were very spacious and well appointed with a beautiful bathrooms Staff very friendly and usually quite efficient. Negative - Club lounge was very crowded during early evening and at breakfast. Upon arrival in late afternoon - food selections had been sitting out for a long time and not replaced with anything fresh. Mostly were inedible. In the morning for breakfast, it was so crowded in the club lounge that people were eating while standing up. It appears that there are too many guest rooms that have club access privileges for the size of the club lounge! definitely not worth paying extra for club lounge privileges. HINTS: Easy access to the hotel from the RER and TGV station (CDG - T-2). From terminal two D and B gates- it can be a short 5 minute walk or 15-20 minutes, depending upon how far your check-in or gate area is from the hotel-- the higher the number, the closer it is. #90 is closest. If returning a car to terminal 2 rental car return, if you return the car first to the car rental return, then you will have to walk inside the terminal and get to the hotel from there with all your luggage. Not the easiest thing to do, However, our gps took us to the general location of the rear of the hotel and we saw a small sign saying "Sheraton" and indicating a ramp that you can drive down and drop off passengers and luggage at a "side" entry door ( curbside marked yellow for loading and unloading passengers only). After doing this, you can then take the car back to the rental return and not have to worry about transporting your luggage with you..
April 17, 2016
Rated 2 out of 5 by Absolute Between Terminals, Odd Setup - Convenient for Transiting
I’m usually a big fan of Sheratons, but in this case the Sheraton Paris Airport let me down. It’s conveniently located between terminals, although it took some walking before I saw the first “Hotels” sign.
Check-in was fast and convenient, and I was given a room on the club floor facing the airport - always enjoy the views. The best part was that I heard nothing of noise from the airport.
The hotel is very long, meaning that from the elevators you have a long walk along the walkways to the gym, club, or possibly your room.
The room had an interesting setup, with a desk facing the window, but it had a metal latch in the middle… inconvenient, and not something I’d want to scratch my laptop on. Additionally, power was not easily available - strange for a airport hotel, as one plug was filled with a lamp plug already.
The bed - terrible. As a King bed, I found it ridiculous that there were two mattresses that made up the top. In my experience, two separate box springs underneath a king size bed is standard. with a king mattress on top. With the two separate mattresses, there were edges in the middle with a dip - very uncomfortable.
The shower - terrible. The glass doors of the shower swing.. both ways. That means that when you’re standing in the shower and try to close the doors, they’ll probably swing into the shower, and you have to carefully match them up to close.
The Club Lounge - tiny. I’ve seen some small ones in my days, but this one was essentially two hotel rooms with seating, arranged around the outside of the room. The food also looked like it was mass-produced on the start of a meal, and then left out. Arriving at 10 the pancakes and french toast were cold and dry.
The gym - tiny. Limited cardio machines facing a mirror (why not the window for a view?), and the weights were very small. Again, not what I expect from a Sheraton.
The hotel is very convenient if you’re transiting at the airport, but will not be my first choice for a visit to Paris.
March 19, 2016
Rated 1 out of 5 by MMSPG No breakfast, no coffee, no apology
Ordered breakfast in the room for 6:00 am. At 6:20 am I called and I was told that the breakfast was not ready yet. I said that this is not good because I need to leave. The gentleman on the phone said 'no problem, I can cancel the breakfast'. I said this is a problem because I ordered breakfast and did not get it in time. He repeated he would now cancel it. No apology.
I then went to the club lounge but the only coffee machine in there had a sign saying 'out of order'. There was no hotel staff in the lounge.
I went to check out and told my story, calm and friendly.
Again no comment, no apology. I paid €300 for the night.
The receptionist picked up the phone and called someone. I had no idea if this was related to me or my situation. I left after a while feeling stupid standing there.
My work includes heavy travel. 3-4 nights per week in hotels. Every week.
Never had a situation like this before.
March 1, 2016
Rated 5 out of 5 by Rory99 Excellent Airport Hotel
I have stayed at the Sheraton at CDG many times. This last visit, my room was on the 4th floor, with access to the Club lounge and all associated amenities. Staff was great, courteous, informed, and helpful The room met all expectations. The Club lounge is worth it.
January 25, 2016
Rated 5 out of 5 by clkamg Excellent
Excellent hotel in CDG airport. I arrived at the airport then I took CDG VAL shuttle to the hotel. I was upgraded to junior suite because I'm a platinum SPG member. Room is clean and nice. I ate dinner at the etoile restaurant, it was good. Breakfast was perfect. The concierge recommended the shuttle bus to fair which saved a lot of money. It was very close. I stayed for 1 night and it was perfect. I highly recommend this hotel.
January 22, 2016
Rated 5 out of 5 by badmooie Better Than expected
I only spent one night at the Sheraton CDG it was excellent in every way. I have always been satisfied with SPG hotels and have stayed at many. Most airport hotels are fairly vanilla, but I like airport hotels, The Sheraton CDG was a pleasant surprise. The room was great, I like the hotel design and the bed was heavenly, as usual for Sheraton. The food was all very good and the service was excellent. The executive lounge met all my expectations. Actually with the close proximity to the Paris RER it would be a good location to base from on a Paris visit. Basically just a great stay at a wonderful hotel.
December 20, 2015
Rated 3 out of 5 by Bob18 Airport hotel only
For an airport stop over it is fine. But no access to anything other than 30 minute metro ride to city. They asked me to sign something when I checked in, but it was only in French, they didn't push the issue, but I have no idea what it was. English wasn't really spoken by front desk.
December 16, 2015