Rated 5 out of 5 by EastCoastFriendliness Saved me from a Luxury Hotel trip gone bad
Last minute check in since I had to get out of the luxury hotel I was at due to horrendous service. When I checked in I was hating the West coast, hating California and hating West Coast people. However, your front desk associate Kalie brilliantly rescued me from my horrible emotional state. She apologized several times for the bad experience I had at another brand hotel. She so empathetically listened to me and tried to do anything to make me feel better. She even asked if I had eaten that day - such a thoughtful thing to ask. I took up so much of her time in my "falling apart" moment and she really acted like a true friend. So much that I forgot I was on the West Coast. Her friendliness and socialness was exactly what I needed. She gave me a great room and I experienced all the wonderful amenities Sheraton always has to offer. I will take friendly socialness over luxury any day. Thanks for making me feel at home and providing the comforts I know I can rely on. Excellent views and excellent hotel. Sharing the photos with everyone.
March 9, 2014
Rated 1 out of 5 by Kelly1960 Great hotel, lousy staff
I was in San Diego to attend a medical convention and my husband accompanied me. I made the reservation at the last minute through the convention website and we were both very impressed by the hotel, the amenities, the breakfast buffet and even the price. Due to some personal financial problems, I knew that there would not be sufficient funds in my bank account when it came to checkout time. Around midnight of The day of our departure I called my boss, explained the situation and he gave me his credit card information to use. I went to the front desk, explained my dilemma and the woman on duty, Joyce, told me they could not take his cc information and that I would need him to sign an authorization form. I understood this and asked her to send it to me electronically so that I could forward it to my boss, he would sign it and fax it back. When I had not received it an hour later, I went back and told Joyce that I had not received her email. She very rudely agreed to rescan it and email it to me. I waited at the front desk until I got it, while she did not show any compassion and went back to her office. I then had to ring the bell once again and ask her for my final bill so that I could let my boss know what was going on his cc. She was again rude about my request and then told me the server was down. I told here I would wait in the lobby near the business center until she could get it for me. Just as I was dozing off, since it was now about 4:30 am, she shook me and dropped the bill in my lap. At that point I see that they ran the bill on my debit card, even though I had explicitly told her, and her supervisor Tina that although there was enough money in my account at that moment, I had my mortgage payment due to come out. Sure enough, the Sheraton got their $1200.00, then my mortgagee payment and several other small purchases bounced, costing me over $100 in NSF fees!!
Despite the lovely hotel, I would never stay there again just because of the incompetence and overall rude attitude of the front desk staff.
March 9, 2014
Rated 3 out of 5 by Conferencegoer1 basement room
I had a Lanai room ion the first floor, yes, downstairs from the lobby. It smelled a little musty and there was a dehumidifier running in the hallway my entire stay. I think they need to do some more permanent moisture abatement down there. I have stayed in other rooms in this hotel and everything was fine in them. If I am given a floor one room next time, I will ask to switch.
March 6, 2014
Rated 3 out of 5 by baybye Internet Access
My business travel for this trip was with a number of Collegues from Toyota and they had free internet access. When I went to the front desk to inquire why I didnt get it, i was told that I wasnt booked with the group. I was not satisfied with this answer and was disappointed that I didnt ge the same consideration that my collegues did and had to pay for my internest both nights.
March 4, 2014
Rated 1 out of 5 by Kathy89 Unfriendly
Upon arriving the young girl at the desk never greeted me with a welcome to the hotel. She seemed put out that I was asking her questions. I had asked that our room be cleaned but was not on first day. We had to wait downstairs at 4:00 while they sent someone to clean it. The next night at 9:00 there was men in the next room doing some repair work to the washroom. We did get $50.00 off our bill for that. Upon leaving the young man did not ask how our stay was or a thanks come again! He did say I had a mini bar charge which I didn't. As a Starwood customer I would never stay or recommend this hotel to anyone.
February 7, 2014
Rated 4 out of 5 by Anakei Lourdes
Very well located and tranportation is easy
March 3, 2014
Rated 5 out of 5 by SDSher Beautiful View
This Hotel has such an amazing view and was very peaceful. For business travelers, it was very accommodating to work in your room. I loved the balcony. The only negative is that there are not a lot of choices for food once you are there.
February 17, 2014
Rated 5 out of 5 by TREE6148 VIP
STAY THERE LAST WEEK OF MAY 2013 HOTEL WAS TOP NOTCH HAD GREAT TIME SAW SHIP RACES , WENT TO SEA WORLD, SEAPORT VILLAGE DID THE TROLLY , BALBOA PARK AND CORONADO USE THERE FREE SHUTTLE SERVICE HAVE ALREADY RECOMMENDED TO MANY PEOPLE THAT HAVE GONE THERE
March 2, 2014