Rated 2 out of 5 by kuldeuec Bad customer service!
I wouldn't recommend this to any of my friends. When I was checking in I was offered $20/day extra for a room in 8th floor for a better which I accepted, but I wasn't expecting another $22/day shocker for parking, I think it should be mentioned before hand that there'll be parking charges before mentioning the offers. As there were more people in the line I'd no choice but to accept additional $42/night. Secondly, we were asked to wait in the lobby until the room is ready and it took about an hour of wait time, until finally I approached the front desk asking if the room is ready yet, and it was ready but I'm not sure how long more we've to wait in the lobby if I hadn't approached after long delay. Also there's no refrigerator in the room(not that considerable discomfort).
December 2, 2013
Rated 5 out of 5 by trojanfan Very friendly service
Very friendly service from all the employees at this hotel.
December 2, 2013
Rated 4 out of 5 by Deano24 Don't take your car to this hotel
I was charged $22 a night to park my car. This isn't New York City and there is plenty of parking space on the property and I stayed at the hotel and did not take a flight. Is a parking fee really necessary??? It was excessive and I will not stay at this facility again.
December 1, 2013
Rated 2 out of 5 by MSW13 Disappointing
The service desk staff were too busy flirting with each other to code my keys properly. One of the keys did not work. Also, the HVAC unit only blew cold air, even though we set it at 80 degrees. The bathroom was not clean when we arrived. The desk staff was annoyed that I pointed out we hadn't been billed for charges at the restaurant. There is only one small towel hook, which does not encourage "going green" and reusing towels. In the restaurant, there was not an option to make toast for breakfast on the buffet. Also the wait staff did not wait on the people in the order at which they were seated and ignored me for someone else who had been seated after me.
November 22, 2013
Rated 2 out of 5 by Keithpga Truly Missed Our Expectation
Using my travel experience for many years, I would deem the Sheraton in SD to not be a good choice nor anywhere near a valued stay. The rooms lacked amenities I would expect in a basic hotel, and the service fell far below the expectation of any service facility. I encountered only one staff member who acknowledged me with contact & communication when passing in the facility. Though the food was good, the service staff and cleanliness we experienced was very lacking. Based upon the experience, I would not be able to recommend this facility to anyone coming to the areas.
November 25, 2013
Rated 3 out of 5 by BusinessTraveler100 sloppy
This was a frustrating stay.
1. Not greeted as an SPG Preffered Member or offered benefits.
2. Had to ask for my free internet which is typically offered as an SPG member. Interestingly one night was on the bill when I departed. Additionally, when I called to correct and ask for new statement to be emailed, I still have not received this more than 24 hours after request.
3. Not provided my certificate for additional points for accepting green service.
4. When I call to ask what time the coffee shop opened I was told by the operator she was not sure. She did not offer to check until I asked.
5. On the postive , the room was clean. and nice.
November 17, 2013
Rated 3 out of 5 by Mac74 Just another guest
I stayed in the Bay Tower Sheraton property useing our starwood points.
We used extra points to be put in a upscale delux room. The room was dusty had dented lamp shades and glass table top smeared. We were there 4 nights, in that time I had 3 guest service calls that were never followed up on or returned, this had happened in August also when we stayed here, only 2 calls that stay. Food was hard to come by for any mid day snacking, and thats just the way it was...except it!
We love the location and views from this property, but to spend premium points for a less than premium stay...we left unsatisfied and disapointed.
Are you having management problems on this perticular property?
November 19, 2013
Rated 3 out of 5 by Court88 Business Stay at Sheraton
I thought this was an excellent Sheraton. There are two parts to the hotel which can get confusing. I stayed at the the extension of the hotel further down Harbor Island. I upgraded my room, which was well worth the expense. The bed was very comfortable and the room was extremely clean. The hotel offers the green option which I regretfully forgot to put out my card but I always like hotels that offer the option. My only real issue was there seemed to be a problem with the hot water for showers which wasn't too bad because it was warm in the room and outside. This issue continued every day of my stay. However, that issue aside I would consider staying there again during my next trip to San Diego.
November 18, 2013