Sheraton San Diego Hotel & Marina

  • 1380 Harbor Island Drive
  • San Diego,
  • California
  • 92101
  • United States
  • Map

Rooms & Rates

Close

Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.6 out of 5 by 1198 reviewers.
Rated 2 out of 5 by Won't be back any time soon... In the three days of my stay my room was not made up by housekeeping a single time. Each night I came home after all day meetings to an unmade bed and the same towels I'd used the day before. Also surprised to find that the hi-tech climate control on the wall did not appear to interact with the ancient looking airconditioning unit next to the window. Room was 82 degrees when I checked in and no amount of adjusting the climate control could make the AC kick in. The AC unit had a simple on/off switch so I could get it going full blast, but no control over temp whatsoever. May 7, 2013
Rated 5 out of 5 by A gem First time to stay in the Sheraton Bay Front. It was only one night, but we found the hotel to be very nice, a great location on the water front with great views, and quick access to the airport. We look forward to staying there again. November 4, 2013
Rated 4 out of 5 by Great updates to the hotel Restaurant update is fabulous. May 24, 2014
Rated 4 out of 5 by Overall Like hotel - hate cost of self parking fee. Also, was put in a 4th floor room above rooftop which was not explained. Understood it was a lower floor, but not on a rooftop. Also would have liked a bath mat and shower soap. Prices on breakfast exorbitant. This is a great property and have stayed several times. Excellent other than above notes. May 12, 2014
Rated 5 out of 5 by Spectacular views We come to this hotel whenever we come to San Diego for the stunning views from the upper floors. We like the club lounge on the top floor with breakfast, afternoon snacks and views. There is also a large pool where you can actually swim. The concierge service is good for tickets and restaurants. May 15, 2014
Rated 3 out of 5 by Sheraton in San Diego The digital transmission on the tv was going in and out the entire time I was in the hotel room. When I registered I asked for a lower floor, which the girl in reception gave me, but it was all the way in the back of the hotel. I had to walk all the way back to the lobby and ask for a room that was closer to the conference center. Some of your people working in Starbucks need more training. A woman told me that my Starbucks card had no money on it. I showed her my receipt that showed I had $17.84 on it and she told me to go look it up on a computer! That's ridiculous! November 13, 2012
Rated 4 out of 5 by Sheraton Marina and Bay Hrbor Hotel This weekend I was looking forward to my stay at the Sheraton Marina and Bay Harbor Hotel. The experience was not as pleasant as expected due to the 1/2 hour check in at the front desk. Two employees took an inordinate amount of time assisting two guests without consideration for those standing in line especially those of us with SPG Gold status. Front desk check out was also understaffed as the two desk clerks handled airline personal exclusively. Otherwise the facility is very nice and conveniently located. the room views with balcony were very nice as well. January 13, 2014
Rated 1 out of 5 by Disappointed Frustrating experience, primarily with housekeeping. The first morning, my room wasn't cleaned until after 3 pm after making 2 phone calls. I also requested room cleaning subsequent days at 10 am. The next day at 12:30 my room still wasn't cleaned and a 3/4 empty room coffee cup was left on the desk - not thrown out. There was not enough staff at check in and I was shocked when I went to the concierge desk at 6 pm to find it empty! Isn't that when most people are looking for help for dinner and evening entertainment? Lots of work to do at this property all around. June 21, 2013
Rated 3 out of 5 by The hotel is OK..but needs improvements It took us 30 minutes at the front desk. The front desk staff should be trained properly. There is an urgent need to increase number of front desk staff so that people comming from far away do not end up waiting for long (especially families travelling with little kids). When we checked in, the hotel room was not clean. We saw dust in the room (on the coffee machine, tables and TV). I requested for a quite room but I got a room that was noisy due to frequently departing flights. We stayed at Sheraton because I was attending a meeting being held at Sheraton Marina. November 10, 2013
Rated 4 out of 5 by fridge we really enjoyed the hotel, the staff was helpful and kind. Loved the location. Couldn't understand why we couldn't use the fridge for our own items, it seems that the majority of customers would prefer that as to using what is already stocked in the fridge. not good customer service. Our room wasn't serviced on most of the days until after 4:00 pm. But other than those 2 things we really enjoyed our stay. We also LOVED the $1 shuttle service, what a great service to those staying there. appreciated that. also enjoyed the walking and running paths, so beautiful July 20, 2012
Rated 5 out of 5 by Enjoyable We enjoyed our recent stay at the Sheraton San Diego. The location of the hotel was ideal for the business we had in town. The hotel was clean and pleasant. I especially enjoyed the lovely pool. August 6, 2013
Rated 4 out of 5 by Bar Bar service and prices were not acceptable May 22, 2014
Rated 3 out of 5 by Not up to usual standards I've stayed at this hotel before, and was always totally satisfied. That's why I was so disappointed this time, when I came with 5 other people (3 rooms total). Our rooms were not ready by the 3:00 pm guaranteed check-in time. In fact, we weren't able to check into two of the rooms until after 4:30. I was told it was because they had allowed other guests to check out late, even though we were told they would put a rush on our rooms. The front desk manager didn't really seem to want to make us happy. The saving grace was the bartender in the Bay Tower Lounge, who was extremely nice and apologized on behalf of the hotel. Because I've been pleased before, I'll give them another chance in the future - I hope they live up to it. July 2, 2013
Rated 3 out of 5 by Hotel location is very nice went on web for hotel deals in San Diego & got rate of $137 per night-but if I wanted Bay view room I paid more- when we checked in girl ( who was not very helpful) said we had marina view ,but she did give us another room after I insisted we booked bay view-- We also found some other deals on your web site, but she wouldn't give us anything. We booked in advance & it was my husband 69th BD- she also didn't give us vouchers for no room service- girl at check out gave them to us. Staff except for bell men was very snooty. Parking rates are not mentioned & high. May 31, 2013
Rated 1 out of 5 by This hotel needs upgrades We were given a room in the Lanai section of the hotel. Without knowing about this area, we found the room to be very musty and old. There didn't appear to be any upgrading of the carpet, bathroom, nor furniture which all appeared to be the original. Besides smelling, the bathroom light and fan were connected so the fan was run whenever the bathroom light turned on. The fan was very loud, too! We requested a change to the main hotel for our second night stay which was an improvement compared to the first night in the Lanai. We would not recommend this hotel. March 29, 2013
Rated 2 out of 5 by Disappointed I did not receive the room I was told I was booking. I didn't have time to go back to the reservation desk as I was attending a wedding an hour from the time I checked in, and was hoping to have someone come to my room to help me avoid that walk back and forth so that I could be moved to the room I expected to get, no offer of that whatsoever though. There were dirty dishes outside our room when we checked in, it was ground floor with a horrible view-which I called specifically to AVOID. I requested a balcony marina view room on a lower level and got a view of a tennis court fence w/ no privacy. The location of the hotel is great, there is a lot to do around there especially for tourists. Thats about where my satisfaction ends. August 22, 2012
Rated 1 out of 5 by SPG means nothing! We made a pre-paid reservation at the Sheraton Marina in San Diego, and had put instructions to hold for late arrival. In addition, I called that day to insure the room would be held for late arrival, and was transferred to central reservations. The person who answered was totally incompetent. I told them that all I wanted to do was make sure they would hold the room, but they insisted on going over my whole reservation. Then she did not listen to my answers, but I had to repeat myself several times. It took over 10 minutes. When we arrived at the Sheraton shuttle, the driver checked the reservation as the Marina tower and dropped us off. The person at the check-in said he had the reservation, but there were not King beds left in the Marina tower...so they had not held our reservation. He told us we would have to wait for the next shuttle to to to the Bay Tower 3/4 miles away. He was not apologetic, and certainly could have cared less when I mentioned we were SPG members. Clearly, there is a problem with attitude about working for Sheraton, and it is projected on to the guests. I would never stay at this property again...and will think twice about staying at a Sheraton the the SPG chain. March 12, 2012
Rated 5 out of 5 by Outstanding location and stay This hotel is in a wonderful location and has everything anyone would need when staying. The people and the amenities are wonderful. May 17, 2014
Rated 2 out of 5 by Needs Improvement While check-in staff was simply outstanding, I have been routinely shocked since October 23, when trying to communicate with Dena Crump. I had left emails and voicemails, and in summation, the wrong credit card was charged (one other manager, apparently Dena's peer, promptly made it right without question), the hotel could not combine a reservation and had to make me "register" again prior to arrival, there was no WiFi in the room, and really, if you have managers in positions that say they will follow-through, they should do just that. Not cool Scott. November 18, 2013
Rated 4 out of 5 by great housekeeping staff With the quality of this hotel; nothing was free except room coffee. Its very sad that you have to purchase the internet in this hotel. Yes they have computers in the lobby but guest stays on them without a time limit. Also the price of the hotel food and drinks were expensive and the quality of food wasn't impressive. I think the hotel ocean side and marinas views were awesome. That's why the price is the way it is. Yes I would come back. The housekeeping staff were the friendly folks in San Diego. I really enjoyed talking to them. They need a pay raise August 7, 2012
Rated 1 out of 5 by Why always the worst room? When I made the reservation I was not told the room was not in the main hotel, So after parking and dragging all my stuff in.... Surprise you need to get back in you car and drive to another tower. Next I go up to my room right next to the elevator and a with a view of the parking lot and the valet wedged against a wall. This all happened on a Tuesday night. Why put me in such a bad room when 3/4 of the hotel is empty? Next at 7am I started hearing random power tool noise. When I called the desk the person was apologetic and the noise just kept going. May 26, 2012
Rated 5 out of 5 by Business Traveler It was a nice property for a business traveler or for a conference. May 18, 2014
Rated 1 out of 5 by Terrible Dont ever book this hotel. June 11, 2012
Rated 5 out of 5 by Great overnight stay This was our 2nd visit. We returned for one night after a late arrival from Hawaii. We were headed back home to New England the following afternoon and wanted to spend a relaxing morning here. We were greeted once again with pleasant staff and a fast check in. Our room was clean and the bed was Heavenly. Love the fluffy pillows! The only drawback here is the lack of dining choices available. There was only restaurant on site that was open after 10pm and there in no other place to eat nearby without having to take a taxi. Sandwiches and burgers were very good, but $16.50 for a BBQ bacon burger is a bit pricey. By the way, I would like to thank Todd at the travel kiosk for the quick resolution to a previous problem I had at the desk. November 23, 2012
Rated 2 out of 5 by Little attention to detail I was very disappointed with my stay at the San Diego Harbor Island Sheraton. The thermostat in my room did not work. The fan blew noisily all night but the room remained hot, making it difficult to sleep. In the morning, the shower did not work, so I had to splash water on myself from the bathtub faucet--truly annoying. Although I was on a SPG Preferred floor, there was no water in my room with which to make coffee. Not my best SPG stay, but wanted the convenience of staying near the airport. Sheraton knows it and has its guests by the short hairs. November 7, 2012
Rated 4 out of 5 by Really nice location Over all great place to stay enjoyed my time there. The place was beautiful and the room was really nice and comfortable. Only negative thing would be the front desk lady failed to let us know there was a shuttle from sheraton that transported you to the bay tower, it wouldn't of been a big deal except I told her I needed help with my luggage since it had broke and her only advice was walk to my car and drive to the bay tower. Later we came to find out from the receptionist from the bay tower that there was a shuttle that could of brought us back. October 31, 2012
Rated 3 out of 5 by $17.50 for a hamburger, really? I'm sure if you have an unlimited budget this is a great hotel but every thing about this hotel is over priced. One high spot is the staff, great people. But, if you are attending a meeting don't check in late. You don't get the room you requested but something entirely different.There are rooms so small and so far away from meeting rooms you'll have to go outside to put on the track shoes you will need to get you to your meeting on time. I wouldn't be writing this except this type of stuff seems to happen each time I stay at a StarWood property. July 2, 2012
Rated 5 out of 5 by Nice resort-style hotel A very busy hotel with lots of features including a massive lagoon pool and new fitness equipment. The pub-style restaurant bar is nice and the waitstaff are excellent. Just very over-priced for a pub however the food was very good. The main restaurant has a great buffet breakfast and the service was wonderful. Rooms were very clean and the hotel has stunning views if you're lucky enough to get into the marina building. Really nice hot tub that is quite large and actually HOT. Too bad the pool was so cold. Great hotel and the staff are excellent. March 26, 2012
Rated 5 out of 5 by Great conference at Hotel The meetings that are held at this Hotel are delightful. Great location, excellent food & service and the views are wonderful. May 14, 2014
Rated 2 out of 5 by One of the worst Starwood Properties The description sounds great, reality is very different. First off, no reservation despite booking early in day on spg site and arriving. It appears this hotel has lots of system problems. Front desk staff seemed to put blame on me, Two, still do not have keys that work. Travelled to room twice and no go. Security was to return with keys and never did. Third, the hotel is out of date, dirty and staff not the usual spg standard. This hotel needs a overhaul or take the banner done. Switching hotels today as a horrible start to vacation. January 2, 2014
<<prev 15 16 17 18 19 ... 41 next>>