Rated 1 out of 5 by terri0315 Awful Experience
I got charged to be upgraded to a deluxe room and the room was smaller than the original room that i upgraded from and it cost me 45.10 extra for a smaller room with no more amenities than i had in the first room. I will never stay at another sheraton again.
January 21, 2014
Rated 5 out of 5 by Paulathegrandma45 AFC Half Marathon Hotel of choice
Wow, Excellent hotel. Set up to take care of all of our needs in preparation to race/run the half marathon. We loved the fact that the bus picked us up at the entrance of the hotel and dropped us off at the start line. The $3 bus that took us up and back to Seaport village the night before the race was awesome. No worries about parking, traffic or driving after having a drink with dinner. Room was wonderful. Great view and very quiet even with being on the water and next to the pool. The employees were kind and helpful. We will be back again
August 20, 2013
Rated 5 out of 5 by JimJim A Wonderful 4th!
This was our first time staying at the Sheraton San Diego Hotel & Marina, but I think we have started a new tradition. What a fantastic hotel, from the facility to the staff. You could not ask for much more from a hotel! Top notch.
We visited the week of July 4th and although the fireworks didn't go off as planned we had such an enjoyable stay we stayed an extra day! My only suggestion is don't change a thing, absolutely perfect! Hotel, staff, food, service, atmosphere, pool, lobby, concierge, BBQ, view.... It was all outstanding. See you next year!
July 16, 2012
Rated 2 out of 5 by PEZ17 Very dissapointing experience
I was upgraded to a suite which was very large. However, the bathroom was not cleaned sufficiently. There were hairs on the floor which I noticed after I settled (I arrived late in the evening and did not use the BR immediately. By the time I noticed the floor, I was ready to go to bed and did not call housekeeping. The most disturbing thing was a horrible sulfur smell from the water in the BR sink (but not in the tub). I let the water run in hopes that it would clear but it did not help. I told the person at the desk about it when I checked out - she didn't appear to be too concerned and did not offer any compensation such as bonus points. My concern was that ithere may have been some sewage water that somehow got into the plumbing system. I have never encountered anything so disgusting, even in hotels out of the US.
October 25, 2013
Rated 3 out of 5 by zlzoul Nice View But...
Stayed here during Christmas. Top floor end room got an awesome view of the city and the airport, however, the balcony door here, unlike the windows in other airport hotels, is not doing a good job isolating noise. Did not sleep well most of the time though.
Also the chair in the balcony is too dirty.
Club was understaffed! I feel so sorry for the ONLY club staff for one of the days I stayed here. She was just too busy to serve.
Front desk and concierge was pretty nice!!
January 13, 2014
Rated 2 out of 5 by cushytraveler CAPPO Conference
There were several lapses in service, amazing that the staff did not care in providing good customer service, not asking for exceptional.
I DO NOT recommend this location until they fix their issues, specially for large events
January 20, 2014
Rated 5 out of 5 by TLynn Sheration Hotel and Marina has great ammenaties
We had a great time during our stay at the Sheraton Hotel and Marina. We made use of the pool, and all the water toys at the marina such as kayaking, paddle boarding and power lounging. The hotel is in close proximity to most anything you could want to drive to in southern CALI. My only complaint was the heated pool "really" wasn't heated. We were in town for my stepson's graduation from MCRD which was extremely close to the hotel as well, including the airport which was only across the street. We will be staying at the hotel in the future.
August 2, 2012
Rated 1 out of 5 by notahappycamper30 Unprofessional and not at all helpful
I recently stayed at this hotel for a wedding and had a terrible experience with the staff there. At check-in I had a lengthy conversation about my form of payment that I would like to use. After being reassured I would NOT be charge any fees until check out, I soon came to realize that they had charged my card with asking for my authorization! They blatantly lied to my face. When I spoke to them about this the next morning, instead of helping me with the issue or explaining the mistake they told me to call their accounting office and didn't once apologize for the mishap. I soon came to find I was not the only one from the wedding that this happened to. After many many phone calls and playing phone tag I have still not heard back from them or resolved the issue.
August 20, 2013
Rated 5 out of 5 by redjb85 Everything was Beautiful
From the decor, to our view, to the service...everything about this place is beautiful. My husband I recently stayed here over night for a military ball, and we enjoyed everything about it. The hotel itself is amazing, our room was very nice topped only by the harbor view, and the ball room was FABULOUS!! Felt exactly like what a military ball should look like. All of the staff was extremely friendly, and more than helpful. We are looking at making this an annual trip, regardless of the ball. Room rates are exceptional, considering all you get, even when not on special. Highly recommend this place.
Only complaint, the food from the sports bar was only so-so. For the price you pay for it I would have expected more. But, there are 2 other dining options aside from room service.
September 9, 2013
Rated 3 out of 5 by marebear Disappointing
The room was very small. The water pressure in the bathroom was very poor. The view from the balcony was nice but we would have preferred to be in the bay tower but weren't given a choice. The parking was difficult because apparently there was some special event that required blocking off part of the lot. Parking was expensive as was the room. The Starbucks at the lobby level was nice but it was more expensive than other Starbucks, the workers were not friendly and almost got my order wrong but I caught them in time.
August 24, 2013
Rated 1 out of 5 by amandaf Sheraton - the other hotel
Although our convention was in the main hotel, and we had been promised a room in it, we were instead put into the tower that was a "5-7" minute walk away. When we checked in late at night, they told us to take our bags and walk those "5-7" minutes with our bag to the room. The room's lights didn't work, the shower dripped, the toilet didn't flush right and the sound of the airport across the way kept us up through the night, and the cleaning people in the halls kept us up in the mornings. Overall, one of the worst stays at a hotel.
June 27, 2012
Rated 5 out of 5 by Bolistic27 Fantastic Vacation
My family and I (my wife and I and our two teens) spent 5 days and 4 nights in San Diego at the Sheraton Marina and couldn't be happier with our stay. The customer service was top notch "especially" their concierge service. The advice they offered for tours, good eats and day trips was the highlight of our trip. We highly recommend this hotel, because it was family friendly, located only 2 miles from major attractions and on a few block from the airport. You can't go wrong. Thanks Sheraton for a memorable vacation.
August 13, 2013
Rated 4 out of 5 by Rocio Comfortable beds
I had a great night sleep, the beds are super comfortable.
January 20, 2014
Rated 3 out of 5 by Suz1027 Meeting August, 2013
First of all I was extremely impressed with the quality of food served at the recent meeting in San Diego.
At check in I was told I would recieve water and ice due to my standing with SPG. However, it did not come and I did not have time to check on it.
The room was nice, but facing a parking lot on the first floor. My profile states high floor away from elevators and ice machinrs. The bed was very uncomfortable (mattress way too soft) and I didn't sleep either night I was there. I came home exhausted.
August 19, 2013
Rated 2 out of 5 by Victimt51 Left feeling more like a victim than a Guest !!
Very noisy rooms and seems as if the hotel is so focused on finding was to nickel and dime the customer rather than serve the customer. Most people including myself don't have a problem with paying for quality goods and services. But when they charge premium rates and fees then don't deliver or provide substandard goods and services, that's a problem. $22 per day to park at the hotel! $25 fee if you open, bump or look inside the mini bar! $4.00 for a cup of coffee at the hotel resturant! SERIOUSLY !!
August 13, 2013
Rated 5 out of 5 by CarlosZ51 Excellent hotel
I would like to say this is the best hotel I have stayed in excellent all the way around. I was on vacation with my family. Excellent room very clean,very nice. Hotel service is excellent,pools were excellent. From the cleaning people to a great gym that you can use 24hrs a day. The waiters in the restaurant were excellent. All the employees were excellent including your employees which parhed my vehicle were also excellent. I would recommend this hotel it excellent and better then 5 stars.
August 27, 2013
Rated 2 out of 5 by Chicago4 Disappointed customer
The concierge and front desk registrars were cordial and helpful. Other than that, the staff members were hit or miss. There was an obvious lack of communication between workers. The microwave was not delivered to our townhouse suite. Our luggage was delayed (bellman). I had to clean the bath tub, pulling a handful of hair out of the drain in order to give my kids a good clean bath. My family and I had to inhale 2nd hand smoke the entire Easter weekend. Some food service staff are unaware of food allergy.
April 15, 2012
Rated 3 out of 5 by Roxie75 The view was spectacular!
I had very high expectations because I had seen all the photos. But staff needs to be more friendly and be trained in some high customer service skills. I tried making conversation and only received very short answers. I kept asking the front desk where the restaurants where. finally I decided to take a tour. The room was small but had a beautiful view. unfortunately, the bed sheets had blood stain, and the bed was dirty. After I asked for clean sheets and I explored the hotel, everything went well.
January 7, 2014
Rated 2 out of 5 by london356 close to airport
Had to pay $25.00 a day for parking......during the entire stay had to park on gravel lot which was quite a walk from the entrance.......a little annoying.....especially when walking past all the empty valet parking spots which were not in use and the response from the concierge desk was that they were at capacity and they as employees were not allowed to park on the lot! The closest elevator was extremely slow and under maintenance for a couple of days....nice view and most of the staff were friendly.
December 8, 2011
Rated 2 out of 5 by Perplexed Dirty
Housekeeping left much to be desired. Room was dirty upon check-in & was still dirty after it was made up. Dirty glasses & utensils at breakfast on Wednesday and the server just laughed and did not replace items.
January 17, 2014
Rated 3 out of 5 by BusinessTraveler100 sloppy
This was a frustrating stay.
1. Not greeted as an SPG Preffered Member or offered benefits.
2. Had to ask for my free internet which is typically offered as an SPG member. Interestingly one night was on the bill when I departed. Additionally, when I called to correct and ask for new statement to be emailed, I still have not received this more than 24 hours after request.
3. Not provided my certificate for additional points for accepting green service.
4. When I call to ask what time the coffee shop opened I was told by the operator she was not sure. She did not offer to check until I asked.
5. On the postive , the room was clean. and nice.
November 17, 2013
Rated 2 out of 5 by Socialinsider One of the worst Starwood Properties
The description sounds great, reality is very different.
First off, no reservation despite booking early in day on spg site and arriving. It appears this hotel has lots of system problems. Front desk staff seemed to put blame on me,
Two, still do not have keys that work. Travelled to room twice and no go. Security was to return with keys and never did.
Third, the hotel is out of date, dirty and staff not the usual spg standard.
This hotel needs a overhaul or take the banner done. Switching hotels today as a horrible start to vacation.
January 2, 2014
Rated 5 out of 5 by GrandpaT Excellent hotel with just one major drawback
This is a beautiful hotel with extremely friendly, helpful staff. We didn't encounter even one employee, regardless of their staff position, who was anything less than top-notch. The only drawback, in my mind, is the lack of more dining choices. The location of the hotel puts guests in a position of grabbing something quickly at Starbucks or paying a very hefty price for a breakfast. There are no other choices anywhere within walking distance, as it is on Harbor Island by the airport. I think most of your guests would appreciate having the choice of a decent breakfast meal for less than the $30 (incl. tip) I had to spend for an omelet, coffee and juice. That is my only negative feeling about my stay and I think it probably has more to do with the location of your resort and not management.
November 17, 2012
Rated 5 out of 5 by midlandtourist New room very nice.
We have stayed in several SPG properties in San Diego. As we just needed a room before departing for a cruise we thought we would try this hotel. At first I was a bit disappointed that we only had a marina view but the room was just lovely. Everything was new, tastefully decorated. Bed comfort excellent. I have allergies and there was no scent of deodorant or cleaners, great.
The lounge is wonderful. Breakfast had protein in cold sliced meats and eggs, not just pastries and carbs. The coffee machine was down so coffee was not available other than at breakfast.It might have been nice to have had some urns of coffee throughout the day for those of us who don't want just a soda. Just a note for those staying longer the bath amenities are minimal. There was no bathgel, scrungy, or bathrobe robe Over this is a very good hotel and deserves a good rating
September 23, 2013
Rated 4 out of 5 by hbantho So Close to Being Great
I stayed at the Sheraton San Diego Hotel & Marina for 3 nights for a conference. I had some good and some bad experiences with this property, as follows:
1. I was in a room in the Lanai Tower and it was very nicely furnished and appointed. Each room had a private balcony which was a very nich touch and it made the room very relaxing.
2. The lobby area that provided free Wi-Fi was a very nice feature of the hotel. It had ample seating, plenty of outlets and made for a very nice place to get some work done.
3, The overall amenities of the hotel were great. The pool was enexpetedly large and the gym was one of the best I've seen at a hotel.
1. I stayed here for a conference and as such, spent a lot of time in the conference hall and event center of the property. It absolutely astounded me that the hotel did not offer WI-Fi in this area of the hotel. I would have gladly paid for Wi-Fi in this area but I wasn't even given the option to do so. I was advised that the organizer of my conference should have purchased a "block" of Wi-Fi for its attendees but at a minimum I think a hotel that is predicated on business and business travel should at least offer a paid Wi-Fi solution.
2. I had a few minor interactions with staff that left a bit to be desired. It took me three staff members to finally get a straight answer on the Wi-Fi issue referenced above. The first two I talked to were absolutely sure that the Wi-Fi I paid for in my room would carry over to the conference center and that clearly was not the right answer. Also, my room had AC issues that I called down to the front desk for some help from engineering but after two hours of waiting I needed to get to bed so I called the front desk back to call the request off.
All in all, I would come back here but I suppose it was just slightly dissapointing to go through the minor issues that I did.
January 20, 2014
Rated 5 out of 5 by SDWITD Sheration San Diego - Harbor Island
We were very pleased with our stay at the Sheraton and exceptionally pleased with the care, consideration, and courtesy all the staff gave to us while we were guests. We would highly recommend to our friends and business associates to stay here when they travel to San Diego. Kudos to all of you for a job well done!!! Thank you for helping make my business trip and our vacation an A rating.
October 6, 2013
Rated 2 out of 5 by Mako730 For my son.
My wife and I may not make millions, but we live comfortably. We were looking for a hotel with an amazing view our 8 yr old would like. He loves to fish. The harbor view rooms at the Sheraton sounded perfect. Being treated as second class during our stay was not.
We had planned an amazing week of Zoo's, Museum's, fishing and beaches. My wife and I were excited for bar side pools, spas, and fun sports rentals. The latter was not enjoyed however. After the stinky looks and attitude of the staff and other guests we opted to spend as much time as possible away from the hotel. We were looking for that laid back fun Cali setting. We found it everywhere but the hotel. If you are the type of person that enjoys a good time without everyone knowing what you claimed on your taxes last year... Book a room somewhere besides the Sheraton in San Diego CA.
August 16, 2013
Rated 3 out of 5 by KDLA Not Bad
Confirmation didn't explain which tower we were in, consequently we arrived at the wrong tower! To avoid a 10 minute walk between towers, and to enable us to conveniently use the club room, Front Desk staff changed us to the main tower.
Was surprised to receive a message from housekeping at 9.30am wanting to know if we required service that day!
Club room closed an hour early on one night, we were lucky and got some "scraps", others who arrived later, were out of luck.
December 13, 2011
Rated 4 out of 5 by SwimmingSweetSue Condition of furniture
My family stayed in room 5202 from july 28 until august 2. Disappointingly, the sofa and 2 chairs on the 1st floor were quite dirty! Also, when we got there, there were a lot of crumbs on the carpet around the coffee table. I have been to a number of different Sheratons and this is the 1st time I have encountered this. It looked like these 3 pieces of furniture belonged in a tacky motel. The rest of the room and accessories were fantastic.
August 12, 2013
Rated 1 out of 5 by Evey01 Sheraton Harborview San Diego
This hotel is beautiful to walk into and service at the desk was very good. However, the room we had, 1020 --- was in need of upgrades. The bed was AWFUL to sleep in. It was like sleeping on the box spring --- very hard and uncomfortable. The sitting chair and furniture was very worn down. The carpet was frazzled and worn when you walked into the room. I'm a travel agent --- I'd steer business away until the rooms were upgraded.
August 26, 2013