Rated 1 out of 5 by ToddA80439 Needs Improvement
This is the first time I have written a review on this site. I usually LOVE all spg hotels, and have received terrific service. This hotel did not meet my expectations. First, check in took over 30 minutes. After 15 minutes, I called the hotel from my cell phone. I was told that it would take 15 minutes to send over help from the other tower and told to wait. The room was supposed to be on the "Upper Floor", which I paid extra for. I paid for 2 rooms, and neither were on an Upper Floor. The room did not include the usual gold/platinum amenities such as shaving cream, etc. When I was departing, the parking gate would not open. The intercom either did not work or was not answered. We had to get out, wait in line, and request to leave. Even leaving the parking lot took extra time. Terrible experience.
June 23, 2015
Rated 1 out of 5 by JPPO This was not quite the Sheraton San Diego Hotel and Marina.
We booked the Hotel and Marina at 1380 Harbor Island Drive but when we arrived we were told we were actually in another Sheraton down the road. This hotel is not listed on the Sheraton or SPG sites. Everyone is booked into the main hotel at 1380 Harbor but not everyone stays there. Everyone does however pay the 1380 rates. The quality of the secondary hotel is just that, secondary. The halls are dirty, the carpet soiled and there were no towel racks and the one hook for toilet kits in the bathroom was broken. A travesty.
We would have left had we not had appointments to see some vessels at the boat show. Thanks to the Sheraton and SPG for the ethics lesson.
June 22, 2015
Rated 4 out of 5 by Jennie35 7 Night Family Vacation at the Sheraton Marina
We just got back from a seven night trip to San Diego with my family (12 month old son and 4 year old daughter). After reading a number of the reviews about the hotel before my trip, I thought I would take the time to comment on how it went.
First off, lots of positives! We very much enjoyed our stay. The hotel was full so we did not receive an upgrade but our view of the marina was beautiful on the 9th Floor. We also requested a fridge and crib and they were both promptly delivered upon our arrival. We were also able to check-in early, which was a bonus. I also liked that I could text the concierge if I needed something - great feature!
Since I also plan events for a living, I requested a tour of the meeting facilities. Elisa Hobbs was very kind to spend some time showing me all of the meeting rooms in both the Marina and Bay tower. She also took very good care of me throughout my stay. I was very impressed with the meeting space. Although I wish more of the rooms had prettier views, the space was nice and there was LOTS of it. I would recommend the hotel whether or not you need a location close to the airport (we were not bothered by the planes throughout our stay). I would also consider the Bay Tower if we were to stay at the hotel again. Although I don't think it has club access or a spa, the Bay Tower has recently been renovated and the rooms are much nicer/bigger, seems cleaner, more "airy" and much less crowded. It's seems a little secluded but it had a nice feel, even though the pool is smaller. Probably much easier to get in/out of, if you're staying more than a few nights.
And, a few areas of improvement...the rooms in the Marina tower were small (VERY small for a family of four). It also wasn't as clean as I would prefer when I arrived but I texted the concierge and housekeeping immediately came and gave it a better clean that day. I didn't like the crib that we borrowed (looked like a hospital crib), I would have preferred to bring our own pack-n-play. I'm not sure if the crib sheet was even clean. We also had several issues with our keys...we had to go to the front desk and get them re-keyed several times. I also had two reservations for our 7 night trip (because I used points for half the trip) and that was an issue with keys, parking, club access, etc.. Everyone at the front desk was nice but Suzanna (she was even at the SPG counter). I talked to her twice - she was rude and not very helpful. Also, they told me the pool was 80 degrees but it felt VERY cold, I can't imagine it was that warm but maybe it was?
Overall, we had a nice stay. The location to the airport was a little troublesome because we had to almost drive through the airport traffic when coming/going from the hotel but it was very close to the highway so when we went to our different activities (Sea World, Zoo, Legoland, etc.), it wasn't too bad.
I would recommend the hotel to other travelers!
June 22, 2015
Rated 5 out of 5 by CD1048 Short Stay but enjoyable
Stayed 1 night at this hotel before taking a flight in the morning. Book a Deluxe-king and was upgrade to a Marina suite - Marina Tower. I was amazed a the size and comfort of the room. Room service was very quick and the food was delicious. On the 10th floor, I got a nice view at night from the room balconies and an even better one in the morning when I woke up, overlooking the marina below.
The Club lounge was an amazing place to eat (top floor with surrounding windows to see the local marina and navy base) although breakfast choices were limited in my view. What was available, I enjoyed. Billing error for Internet charge was corrected very quickly when brought up. Courteous staff.
This hotel will serve as a great base when I return to San Diego.
June 4, 2015
Rated 1 out of 5 by FRIWAT OVER CHARGED!!!
I RECOMMEND THAT YOU CHECK YOUR BILL. I WAS CHARGE A PARKING FEE WHEN I DIDN'T EVEN DRIVE THERE. I BELIEVE THIS IS NOT LEGAL. I WAS CHARGE A DIFFERENT FEE FROM WHAT I WAS SUPPOSED TO AND WHEN I CALLED THE BILLING DEPARTMENT TO FIX THE ISSUE, THEY GAVE ME THE RUN-AROUND!!
June 1, 2015
Rated 2 out of 5 by Pete12 Poor Hotel condition
This hotel should classified as Four Points Sheraton and not a Sheraton...
June 1, 2015
Rated 2 out of 5 by ptravels Used to be a pleasure to stay here
This has been my go to hotel in San Diego for the last 3 or 4 years as I am there every four to six weeks - that is a lot of stays- I loved the marina views, comfortable concierge lounge, location, and fairly consistent customer service. Unfortunately, my last three visits I have experienced a progressive decline in customer service and rudeness at the front desk as well as long lines and waits, no platinum recognition, being assigned lousy, noisy rooms (my last stay left me exhausted, not rested) which are getting worn; overcrowded and, therefore, very noisy concierge lounge and constantly malfunctioning parking lot key machine so you also wait at the parking lot after paying $24 for the privilege of parking in a gravel lot not a short walk from the hotel entrance. Since the third bad experience is the charm, and with the recent addition of a ridiculous $14 resort fee, I sadly will end my stays here.
June 1, 2015
Rated 5 out of 5 by Spill Great Staff
The staff at this hotel is incredible. The young lady who checked us in was so helpful and made sure we where taken care of
May 31, 2015
Rated 1 out of 5 by ralphie745 misc charges, undisclosed
I requested a copy of the bill sent by email and never received. I was forced to pay for internet ,tho I did not need it. Have contacted the hotel on 3 occasions to get a copy of the bill with no results. No call backs to explain the details of the bill. The hotel nickel and dime you without explanation.
May 22, 2015
Rated 1 out of 5 by TerribleService2015 This hotel has staff and accounting problems
I was doubled billed for my stay at the hotel. A phone call to resolve the issue has not been returned. I have also emailed the hotel. Another problem was that the airport shuttle did not arrive after 25 min. Several guest took a taxi to the airport. Finally, I wanted to switch my room to the Lanai area because a friend was not going to use the room. Because I wanted to switch the hotel did charge me the full rate even though I had made my room reservation several months before. The hotel acted like I was making the reservation that day. I still have not received a detailed bill.
May 18, 2015
Rated 1 out of 5 by chacko They charged me twice for the same room
I had the worst experience at this place. Since they advertised a room at a discounted rate if it is pre-paid, I reserved a room and paid for it. However, when I checked out, they charged me again claiming that they could not find any record of me of paying for the room. Even though they admitted that I had paid for the room based on the records that I provided, they did not admit their mistake and did not apologize for their mistake. This type of mistake or irresponsible behavior is not expected of an organization like Sheraton.
May 1, 2015
Rated 4 out of 5 by RufusInHI Solid Consistent Hotel
Still my home away from home when visiting San Diego.
Great location, just minutes from both Downtown and the Airport.
One of the best looking club lounges with a superb view and great service.
April 26, 2015
Rated 4 out of 5 by RufusInHI Still Home away from Home
OVERALL IMPRESSION: My San Diego home away from home. The location of the hotel is great, located adjacent to the Airport and just 5 minutes from Downtown San Diego. You can't go wrong by being next to the Marina.
SPG RECOGNITION: Again consistently recognizes your of SPG status. The front desk staff acknowledged.my Platinum status and offered a nice Marina suite upgrade.
THE ROOM: Always Clean and well maintained. Nice nautical theme. Spacious and moderately stylish. You can't beat the view.
LOCATION: On the Marina adjacent to the Airport and only 3-5 minutes drive to downtown San Diego.
EXCEEDED EXPECTATIONS: The Club Floor offering is ample and full of selections with regards to breakfast and evening hors d'oeuvres. The staff is very accommodating and always friendly.
April 24, 2015
Rated 3 out of 5 by heewonny overall good
I'd like to recommend this hotel to others.
However, you have to check your room card key frequently. Because magnetic bar of this key gets damaged easily. In my case, my key did not working after 5 day stay.
April 7, 2015
Rated 5 out of 5 by Dudeinblu Great for business and a family vacation
This property hosted several conferences while we were in town. We were on a personal family trip but did not notice anything out of order due to the extra people. The property is very nice and consists of 3 different areas. We stayed in the Marina. I am an SPG Platinum member and was treated accordingly. We had an amazing suite upgrade with views of the marina and the military base across the bay. As a former military family we enjoyed watching the helicopters doing exercises along with the ships. Room service was good. The team went out of the way to welcome us and thank us for being SPG members every chance they could. I want to thank a few employees who helped us: Oscar at the bell desk who helped us with scissors and our bags, Alonzo at room service along with Paulo who helped us make great room service choices, Darla is the club lounge was so friendly and accommodating especially when I missed the morning coffee.
April 5, 2015
Rated 3 out of 5 by LegioX The bad reviews don't lie!
By far the worst SPG experience I've ever had. I've been with SPG for a long time and have been both Platinum and Gold. Currently I am gold.
This hotel's staff was rude, unresponsive and could not care less about the SPG program.
I arrived late and as a result had my reservation cancelled. They were nice enough to reinstate it but at a different tower and in a smaller room. The front desk staff could not care less. She was rude, indignant and could not care less. Further, I was told that Club Access at this property was only for Platinum members, not gold. But as a gold I could pay $30 per night for access. I spend thousands of dollars per year on SPG properties. Really? You're going to charge me $30??
Finally, even though I was granted the late checkout, I had the cleaning staff knock on my door no fewer than three times.
The management of this hotel needs to be upgraded. I have many choices when coming to San Diego for business. This particular Sheraton is no longer on that list.
March 29, 2015
Rated 5 out of 5 by Bill16L Hotel provided great base for trip to San Diego !
My wife and I spent 5 nights at the Hotel and Marina in San Diego and were extremely pleased with every feature at the Hotel ! The staff were all knowledgable and helpful, hotel is spacious and well attended, gym is open 24 hours, nice pools, great views of the city and marina, food was fresh and easily available, parking is a little expensive, but valets were helpful and fast, room rates are reasonable for the quality and location of the hotel. Our favorite feature was the park along the water which provided a great place for our daily walk every morning. Thanks to the staff...we will see you again soon !
March 29, 2015
Rated 4 out of 5 by Stoo Spring Break in San Diego
Excellent hotel for families and Platinum members (lounge is very convenient with a great view)
Pool is big.
Views are outstanding.
Location is next to airport and close to family attractions.
March 24, 2015
Rated 5 out of 5 by Trey123 Great stay in San Diego
A great hotel with beautiful views, comfortable rooms, and extremely friendly staff. I really enjoyed my stay and look forward to staying at this property again on my next visit to San Diego. One of the best atmospheres of all the SPG properties where I've stayed!
March 24, 2015
Rated 5 out of 5 by TripleBanks Always a pleasure
Who can disagree that San Diego is not a great place, no matter where you stay? I was fortunate to be upgraded to a suite and, as always, the facilities at the SD Hotel & Marina are top notch. The club lounge is relaxing and offers a great deal of choice. I always look forward to traveling to San Diego, and staying the Hotel & Marina.
March 17, 2015
Rated 5 out of 5 by PlatinumRon22 What a wonderful stay!
The staff (Vivian and others) took exceptional care of my wife and I. Upgrades, comp'd breakfast and more. My wife loved it and that makes it easier at home when I travel as much as I do. This Sheraton and SPG keep winning me over time and again! Thanks for a great weekend.
March 7, 2015
Rated 4 out of 5 by Sales007 OK Location, Courteous Staff, Good Value
This hotel is a decent stay - I had a positive experience staying here for business. It's literally right by the marina, so you're able to look into the ocean with an amazing view during the sunset. You can also see the boats come and go, and sit on the balcony.
As for local restaurants and bars, you'll definitely need a car and drive to the gaslamp district. Nothing is that convenient to this location, which is the main downside.
Otherwise, the rooms are clean, comfortable, and smelled good. I had a good night rest prior to my business meetings. Just wish it were closer to the main attractions! It's a great bang for your buck.
For SPG Platinum, no upgrade here.
March 2, 2015
Rated 4 out of 5 by MAJWD1 More Check-In Staff Needed
The first impression and... "last" impression (check-in and check-out) are of long lines, while waiting for a room or dropping off a key. It would be nice if there was an "all-hands-on-deck" to process people more quickly.
I would stay here again.
February 24, 2015
Rated 4 out of 5 by RCarlet2 Great Hotel
This our 3rd time staying at the Sheraton Marina. We were a bit dissapointed with this last stay. We stood in the Bay Tower for the first time. We normally stay in the Marina Tower. The room was a little bigger than the Marina tower rooms we have stayed in before, unfortunately the people next door were a bit loud and the walls seemed very thin. We heard music all night.In addition the shower seemed like it would only hold hot water for a couple of minutes then the water would start coming out cold. I would still reccomend this property and I will still continue to stay here. I will just make sure I stay in the Marina Tower only. I was really impressed with the text concierge service, Last time I stood here in November this was not an option. Over all we still love this property. We did voice our issues to the front desk at checkout but the young lady seemed overwhelmed with all the other guest checking out around noon, so it semed like we were a bit brushed off.
February 23, 2015
Rated 5 out of 5 by Bayshob This hotel has great features
The hotel is a great hotel. Lovely and nice rooms with great beds. The restaurant is great. It has good conference halls.
February 2, 2015
Rated 5 out of 5 by IvanSal Very accomodating
I was impressed at the level of attention that we received in our short stay. The front desk agent Elise went above and beyond to ensure that we got checked in without a hassle. Adrianna at the SPA was one of the friendliest people I have ever met, as well as Fabreeze at the bar
January 26, 2015
Rated 4 out of 5 by Redoubtable Not bad - could be better
Bathtub plugged up 3 times - had to request 3 times. Bed a bit weak - mattress too soft - pillows too flat .Small stain on room carpet should have been noticed by staff. Error on bill took a bit too long to remediate. ( room was agreed At lower rate- last day was higher but ultimately rectified. )pub restaurant Fish and chips and burger not good. Staff helpful and friendly - great gym - main restaurant food was good and staff always excellent. Very nice surroundings - good ambience - manager was helpful,in getting the lower rate- everyone tried to be helpful. A good experience but room for improvement.
January 26, 2015
Rated 4 out of 5 by Emrgdoc Excellent ambience
- Beautiful surroundings, e.g. pool, marina, lobby.
- Excellent guest services such as the airport shuttle, computers, airline boarding pass printing.
- Close proximity to airport and city buses. About an hour leisure walk to downtown if preferred.
January 12, 2015
Rated 5 out of 5 by MOMofEandP Friendly Staff
They staff was amazing and the hotel was gorgeous!
January 8, 2015
Rated 5 out of 5 by Hokievt84 Great location and helpful staff
Great location and helpful staff. Thanks for the suite upgrade! Terrific service. Close to airport, great views, good location to reach the surrounding areas..
Would like to see an upgrade to the food in the club lounge.
January 6, 2015