Rated 4 out of 5 by RCarlet2 Great Hotel
This our 3rd time staying at the Sheraton Marina. We were a bit dissapointed with this last stay. We stood in the Bay Tower for the first time. We normally stay in the Marina Tower. The room was a little bigger than the Marina tower rooms we have stayed in before, unfortunately the people next door were a bit loud and the walls seemed very thin. We heard music all night.In addition the shower seemed like it would only hold hot water for a couple of minutes then the water would start coming out cold. I would still reccomend this property and I will still continue to stay here. I will just make sure I stay in the Marina Tower only. I was really impressed with the text concierge service, Last time I stood here in November this was not an option. Over all we still love this property. We did voice our issues to the front desk at checkout but the young lady seemed overwhelmed with all the other guest checking out around noon, so it semed like we were a bit brushed off.
February 23, 2015
Rated 4 out of 5 by MAJWD1 More Check-In Staff Needed
The first impression and... "last" impression (check-in and check-out) are of long lines, while waiting for a room or dropping off a key. It would be nice if there was an "all-hands-on-deck" to process people more quickly.
I would stay here again.
February 24, 2015
Rated 3 out of 5 by Hotelguy124 Holy Fees batman!
This is a great hotel, except for the crazy fees which seem to be endemic to all SPG properties.
$19/day for 3mbit internet? Is this 1999?
$2 for a phone call? $6 for a diet coke from the mini bar?
Common guys, I know it's the trend to make the hotel appear cheaper on search sites, but this is ridiculous and makes me feel duped and that I'm getting less value for my dollar.
The hotel itself is in a great location with great facilities, friendly staff, clean rooms, etc. Let's just throw in the internet and make the extras a little more affordable, and people might actually take advantage of them more often instead of treating the mini bar like a nuclear waste facility.
July 17, 2013
Rated 2 out of 5 by sssd Shabby old furniture and paint peeling...
I was stunned to be brought to my room to find the ceiling stained, the wall paper peeling and the furniture nearly to bare threads. Even the bellman made a remark about the state of the room on the 11th floor of the marina tower.
We requested a change (not only because of the room state but because the staff disregarded my request to be away from the elevator and put me exactly abutting it) only to find a room in similar condition on the 8th floor. At that point the front desk said all the rooms are in the same condition. I excepted the room and was happy to depart the next day.
The bellman was exceptional, including running down to the front desk to retrieve the key to the new room.
December 19, 2011
Rated 5 out of 5 by Geo10 41st anniversary trip
We had a great experience. We love S.D. and have become spoiled bySPG but your hotel was truly more than I expected.Fab property, great location and top quality, friendly service. Jessica at rooms controller and Cecilia at the concierge desk went out of their way to make sure every part of our stay was tops. As usual, the facility was clean and exceptionally well maintained. Most of all, friendly. Wait staff, valet, guest services, all made us welcome. As I told Jessica, after 40 yrs in customer service,I notice the little things and appreciate those that do the same. Thank you.
August 19, 2013
Rated 4 out of 5 by SpgFan Good and bad
Booked two rooms and ended up in two towers. Very different quality. Marina Tower Club room was classy, clean, but small. Lanai Tower Pacific Suite was so not worth the price paid. For a suite price, it wasn't really a suite. Kind of small, and run down. Even the bed linens felt rough. Disappointed that my Club room did not allow access to the club lounge at first. I went for assistance at the lobby, only to be accused that I had set it next to something and demagnetized it. He shouldn't have made that judgment because I had it in the little paper sleeve the entire 10 minutes since I checked in, not touching anything else. It just wasn't programmed correctly to start. Subtracted stars for that! Swimming was lovely! $24 to park is outrageous! Sorry, but please consider lowering that cost.
December 1, 2014
Rated 5 out of 5 by Psmurf1 Great stay
Staying at this hotel is like living on the water with a cool breeze. We left Phoenix at 110 degrees and arrived here to 70 degrees. We stayed using our Starwood points and were upgraded to a Marina Suite. All the amenities plus great views from two balconies. well worth extra points needed. The only drawback is the bathroom is really small for such a large Suite (600 sq ft).
The Club lounge on the top floor offers a great view and some munchies for free but the drinks cost..
We drove but if you flew in you would not need to rent a car as they have an airport shuttle as well as local shuttle bus stops at the hotel to take you on a tour and cost only 3..00. It you drive to these same places you will have to pay for parking. Parking at the hotel is a little steep at 22 dollars per night or valet for 30 dollars.
August 20, 2013