Rated 1 out of 5 by Ronlon Misleading Website; Unhelpful Staff
Booked Marina view suite, received view of car park. When I spoke to the desk I was told I had a City View room. When I pointed out Marina View on my confirmation, I was told this meant that if I looked left from the balcony I would see marina, if I looked right I would see the city. Confirmation also said under "Room Amenities" that Internet was included. I was told on check-in that I had to use my Gold welcome for this and included meant the lobby. Staff were rude throughout, I checked out next day and spent three nights elsewhere.
September 11, 2014
Rated 1 out of 5 by Alex97034 Worst Hotel I have Ever Stayed At
This has been hands down the worst Starwood as well as worst hotel experience I have ever had. From the moment I checked in at the front desk to the cleanliness of my room, and finally to checking out nothing has been even close to acceptable.
I checked in on the morning of September 13th at which time I was told my room wasn't ready, which was completely fine, and I proceeded to go out and explore the city of San Diego. Roughly 4 hours later I returned to the hotel at which time I checked in and the front desk attendant apologized for the wait and stated "I apologize for the wait, but we were able to get you a room in our Lanai building with a bay view and it is one of the best rooms we have". Upon reaching my room (5308) I first found that the view was that of an old generator and tree, nothing that I had been promised. The next thing i noticed was a refrigerator sitting on the floor set ajar. Upon opening the refrigerator I was greeted with rotting food that had been left by a previous guest. At this time I went to the front desk and spoke with a manager (Jerry) and asked that the refrigerator be removed immediately.
The next day, Monday September 15th, I asked for an additional towel for my room. Upon receiving the towel I noticed that it was NOT CLEAN. The towel had stains all over it. I then used one of my old, dirty towels to shower.
Today, September 16th, I checked out of the hotel. Upon checking out I asked to speak with a Manager again regarding my stay which i was greeted by Leyonetta (sp?) who told me there was nothing that she could do to make it better. During my time speaking with her I missed my shuttle and asked if she could help me get a ride to the airport which another shuttle happened to pull up at the same time. I walked outside to get on the shuttle and was told by the Valet that the shuttle was not going to the airport and I would need to get a cab. He had a cab pulled up for me and I hopped in following the shuttle that was departing the airport. The cab I was in followed the shuttle (that wasn't going to the airport according to the manager and valet) all the way to the airport. Finally, I called the hotel one last time at which I was told "well there is nothing we can do if the shuttle driver wants to change his route".
This was THE WORST hotel experience I have ever had. Not simply the worst Starwood experience, but out of any hotel I have ever stayed in my entire life. I appreciate a response and like to have a conversation with a senior manager as soon as possible as the way I was treated was completely unacceptable and at this point will never stay in a Starwood hotel ever again
September 16, 2014
Rated 5 out of 5 by Denrio Fantastic stay
The room are well soundproffed and we did not hear the noise from the airport. GReat hotel. Nice views. A little bit far to walk to USSMidway and piers and downtown activities.
September 14, 2014
Rated 5 out of 5 by Pammy123 Loved the views
The view from our side of the hotel was spectacular and beautiful with the bay and the city lights.
September 14, 2014
Rated 5 out of 5 by Mongrel Greated by the Hotel Staff upon arrival.
Great location, view, food and service by the Hotel staff .
September 10, 2014
Rated 1 out of 5 by Traveler666 This hotel will empty your wallet!
Pros: This hotel is located in a beautiful location that is walking distance from the airport and just a few miles short to downtown San Diego. Early check-in was a huge thumbs up. Room was clean, and the view was pleasant. Bathroom is clean and roomy.
Cons: This hotel has so many fees that will leave your wallet empty. I was charged $100 per day for incidentals (room service, stocked refrigerator, etc.) which I didn't use. I did use the coffee maker that happens to be part of those pesky incidentals. Depending if I used cream or sugar... I was charged for every item used.
The bedding felt and sounded like plastic. It was annoying. The TV has limited stations to watch when winding down for the night. No free wi-fi and they charge a ridiculous $12 for low-bandwidth. To park your car... it's $24 per day!
Conclusion: This hotel is like a casino... offers you good rates, but will take your wallet to the cleaners.
July 15, 2014
Rated 2 out of 5 by TWACAP Hotel staff
The checkin process was clumsy. We parked at tower one (where we checked in). However, our room was in tower 2. We were also hit with a $24 parking fee which was acceptable but should have been made known upon registration. The room (694) was excellent as was the bed). However, upon leaving the hotel, we asked the shuttle driver to drop us off at the first tower, he declined saying he had to first drop off an airline crew first. We simply asked to be let off abeam the parking lot. It would have taken only a minute. We were on a tight schedule. He still declined. We are both in our seventies and had that long walk with our baggage. It seems that some guests are more important than others. F. Arenas
September 2, 2014
Rated 4 out of 5 by eileen30 Great location
I liked your hotel very much, but the parking is for the birds. This is the first hotel we have stayed at that charged for parking.
September 8, 2014