Rated 3.6 out of 5 by 961
Rated 5 out of 5 by AB80 Very high quality for Sheraton
This Sheraton is newly renovated and the quality of the facility is aligned to the best Starwood Standard. Compared to other Sheraton, this hotel has more a Westin feeling. The location is very convenient, you can reach the best San Diego attractions and downtown is few minutes away
April 14, 2014
Rated 5 out of 5 by mNSara I love this hotel
This is the best hotel. Amazing views, great location, we'll kept and great service.
April 14, 2014
Rated 5 out of 5 by superwoman Beautiful place
excellent. Close to airport, perfect.
April 14, 2014
Rated 5 out of 5 by Kristina422 Stay here every time I'm in San Diego
This hotel just keeps getting better for me each time I stay. I always love the main tower with the views of the marina and the comfortable beds and the pool. I love the location even though it's by the airport you don't notice it. You notice the bay and the nice loop you can walk on or enjoy water activities. It's a quick cab ride into downtown but quiet which is what I want when I'm relaxing. The real stand out for me is the STAFF. Last month I stayed and felt compelled to stop and compliment the manager on his front desk and the housekeeping who went out of their way. This time I checked in and Rianna noticed it was my Birthday next week when I gave her my ID and credit card. She upgraded me, said happy Birthday then later had champagne and chocolate strawberries delivered. The extra nice touch was that she took the time to find out i was down with a girlfriend who's Birthday is the day before mine and we always celebrate it together. She asked her name and included it on a nice card. Those little touches mean so much. I moved out of town but return about once a month and this spot is always now in my plans for relaxation and service I can count on.
My only negative is there's no free wi-fi in the rooms. It's crazy to me to pay $18.95 for 24 hours of wifi when most hotels offer it for free. It's free in the lobby but that's a little limiting and not what I'd expect for 4 star property. But despite that I love the property.
April 14, 2014
Rated 2 out of 5 by TinoK My third time here... and likely last
Stayed for a conference last week. Was happy because the conference was at a Starwood hotel and i wouldn't have to commute to the location. Used my suite upgrades and received an unimpressive townhouse suite (two stories of not much). The AC unit on the second floor where the bedroom was wasn't working and the room was hot. I tried to turn it on but it didn't work so I called for maintenance. Engineer got it to work but told me that the next day someone would come to replace a sensor. Never happened. The unit kept turning on and off all night waking me up. The next night I called again, and two engineers came this time. Asked to have it just run non-stop so it wouldn't wake me up. Said they did that but they didn't so it kept me up again all night. The upstairs unit apparently is old and doesn't work with the sensor. They said it should be replaced. First floor unit was newer. I asked for a room change to another suite but nothing available. I did receive SPG points for my trouble, but wasn't worth it. All i ask for in a hotel is to be comfortable. I need to sleep when I travel and couldn't. Won't be going back.
March 23, 2014
Rated 3 out of 5 by DisappointedinSD2014 Improvement Needed
This is a luxury hotel with beautiful views of both the marina and bay in San Diego. The food was decent and the staff was gracious, but they seem to be cutting corners in order to save money. Unfortunately, when I arrived the toilet had not been cleaned. While the staff took care of the problem promptly, no one ever apologized. They simply said that it must have been overlooked. One of the conference level bathrooms was out of toilet paper for quite some time, and guests resorted to using facial tissue. -- At a luxury hotel such as this, these are not things that one should need to deal with.
April 6, 2014
Rated 4 out of 5 by Bebop201 Location
I loved that the ocean is right across the street.
April 12, 2014
Rated 5 out of 5 by Caldwell08 Great Customer Service
The hotel staff were very friendly and timely with request. The food was great and I would love to bring my family back and stay again.
April 10, 2014