Rated 3.6 out of 5 by 1278
Rated 5 out of 5 by Spill Great Staff
The staff at this hotel is incredible. The young lady who checked us in was so helpful and made sure we where taken care of
May 31, 2015
Rated 1 out of 5 by ralphie745 misc charges, undisclosed
I requested a copy of the bill sent by email and never received. I was forced to pay for internet ,tho I did not need it. Have contacted the hotel on 3 occasions to get a copy of the bill with no results. No call backs to explain the details of the bill. The hotel nickel and dime you without explanation.
May 22, 2015
Rated 1 out of 5 by TerribleService2015 This hotel has staff and accounting problems
I was doubled billed for my stay at the hotel. A phone call to resolve the issue has not been returned. I have also emailed the hotel. Another problem was that the airport shuttle did not arrive after 25 min. Several guest took a taxi to the airport. Finally, I wanted to switch my room to the Lanai area because a friend was not going to use the room. Because I wanted to switch the hotel did charge me the full rate even though I had made my room reservation several months before. The hotel acted like I was making the reservation that day. I still have not received a detailed bill.
May 18, 2015
Rated 1 out of 5 by chacko They charged me twice for the same room
I had the worst experience at this place. Since they advertised a room at a discounted rate if it is pre-paid, I reserved a room and paid for it. However, when I checked out, they charged me again claiming that they could not find any record of me of paying for the room. Even though they admitted that I had paid for the room based on the records that I provided, they did not admit their mistake and did not apologize for their mistake. This type of mistake or irresponsible behavior is not expected of an organization like Sheraton.
May 1, 2015
Rated 4 out of 5 by RufusInHI Solid Consistent Hotel
Still my home away from home when visiting San Diego.
Great location, just minutes from both Downtown and the Airport.
One of the best looking club lounges with a superb view and great service.
April 26, 2015
Rated 4 out of 5 by RufusInHI Still Home away from Home
OVERALL IMPRESSION: My San Diego home away from home. The location of the hotel is great, located adjacent to the Airport and just 5 minutes from Downtown San Diego. You can't go wrong by being next to the Marina.
SPG RECOGNITION: Again consistently recognizes your of SPG status. The front desk staff acknowledged.my Platinum status and offered a nice Marina suite upgrade.
THE ROOM: Always Clean and well maintained. Nice nautical theme. Spacious and moderately stylish. You can't beat the view.
LOCATION: On the Marina adjacent to the Airport and only 3-5 minutes drive to downtown San Diego.
EXCEEDED EXPECTATIONS: The Club Floor offering is ample and full of selections with regards to breakfast and evening hors d'oeuvres. The staff is very accommodating and always friendly.
April 24, 2015
Rated 3 out of 5 by heewonny overall good
I'd like to recommend this hotel to others.
However, you have to check your room card key frequently. Because magnetic bar of this key gets damaged easily. In my case, my key did not working after 5 day stay.
April 7, 2015