Rated 5 out of 5 by californiamamma Love this hotel
This was our first time at the San Diego Marina Sheraton. We loved our stay. Everything was on point and wonderful. The only complaint was they were booked for a longer stay because of comicon. But that is understandable. Also the outside dining seemed to be short staffed but we were not in a hurry. Maybe next ComiCon week add a few more servers because guests arrived all week and the place was packed. Will be retuning very soon and bringing more family to experience this wonderful hotel. Highly recommend the club level experience.
July 23, 2016
Rated 4 out of 5 by DehydratedNorthwesterner Lazy San Diego makes a Service Impact
To start, this is one of our favorite locations in San Diego sandwiched with the bay and the marina. We enjoy this property very much - with the green spaces, water activities and outdoor focus, it is a refreshing spot with easy access to the bay area in SD. But one of the challenges this resort has is the laid back service attitude in San Diego in general.
I cannot count the number of times we got into the elevator and found hotel staff leaning in the corner looking at their phones, never acknowledging the guest. Trying to get a cup of coffee in the Bay Tower cafe found the staff chatting and walking away without addressing the guests. Staff were hanging out near the parking lots, at entrances, and most times, the valet staff would just stand and look at guests unloading at the valet. Late night room service took multiple calls to someone who was not 'ending their shift soon' and when the order was placed, it took nearly an hour for delivery.
There seems to be a lack of urgency and pride in quality of service at this hotel, and this seems to be affecting the maintenance of the property as well.
Our basic room came to over $400 a night with resort fee and parking, and while we genuinely like this location very much, there are options in San Diego which can offer better service and rooms for that price.
July 17, 2016
Rated 3 out of 5 by TMSTexas Great Location
First a tip of the hat to Bianka for making the birthday celebration a special event!
The hotel is ideally located for sightseeing in San Diego plus the views of the city and bay are impressive. There is a shuttle bus that goes from the hotel and the various sight seeing spots in SD. The club lounge has sprawled into the elevator lobby of that floor, so when its crowded moving around can be a hassle. Self parking area continues to be removed to expand the number of valet parking spaces. That makes self parking an issue if one arrives after 9pm. Food at the restaurants is okay; better options within walking distance of the hotel and via the SD shuttle bus.
July 17, 2016
Rated 4 out of 5 by Marinodt Very Good But....
The staff was excellent for both the Vallet and the Buffet. My complaint and suprise was to find that parking is now 34 dollars for vallet, 29 for self park. At 34 dollars a day, just how much do you think I am going to leave for a tip for those guys that are running for my car? I think you will find your employees would be happier if they received a better tip but after 34 dollars a day, there is not much room.
July 10, 2016
Rated 5 out of 5 by Sloth138 So happy with our choice
This is a big beautiful hotel located right on the marina. Very close to all beaches and attractions. Bright clean rooms. Good food at Quinns. We were well pleased.
July 8, 2016
Rated 5 out of 5 by JandA Wonderful experience
We love this hotel. We stayed in the Bay Tower. The rooms are beautiful, clean and you can't beat the views! Convenient shuttle to the airport was easy to access and the wait was never over 10 minutes long. The staff here is always very friendly and accommodating.
July 1, 2016
Rated 2 out of 5 by MSJ100 Arghhh!
Friends, your facility is nice, except for the inadequately furnished bathrooms (towel bars? counter space? drawers?). Front desk is usually short-staffed, especially at busy check-in/check-out times -- I have to brace myself for a long wait. Breakfast buffet grossly overpriced for the quality. Resort charge seems odd, since this isn't a resort -- it's a hotel with a few upscale amenities. It would seem fairer to just charge the appropriate rate rather than disguising the true rate with an add-on "resort charge." And how about sending out receipts? I think you used to do this, but not lately.
June 29, 2016
Rated 2 out of 5 by FreBob Club Lounge
Your Description of the Club lounge is:" A retreat reserved for guests who expect a certain level of services and amenities". You have turned the Lounge from an amenity to a profit center. It was standing room only for the entire Morning and Evening while we were there. Children screaming, running and touching the food. The best description is it was a "Goat Rodeo". I am a Lifetime Platinum and have never seen a Club Lounge so mismanaged. Overselling the free food to rooms not on the club level does everyone a disservice.
June 21, 2016