Rated 4 out of 5 by Howie48 Great Hotel Experience
Having stayed in many hotels throughout this country, this property rates very high on my list. Convenient to airport, reasonable taxi fares to convention center and old town (hotel property is fairly isolated from the city), clean with friendly staff. Beautiful pool and great views of the harbor from room and public spaces. And - this is important to me - very quiet and effective a/c in the room.
The food in the two restaurants were superb. But they were VERY expensive (as were the snacks in the gift shop). Unfortunately we could not locate any place else to eat or shop within walking distance.
July 28, 2014
Rated 1 out of 5 by Traveler666 This hotel will empty your wallet!
Pros: This hotel is located in a beautiful location that is walking distance from the airport and just a few miles short to downtown San Diego. Early check-in was a huge thumbs up. Room was clean, and the view was pleasant. Bathroom is clean and roomy.
Cons: This hotel has so many fees that will leave your wallet empty. I was charged $100 per day for incidentals (room service, stocked refrigerator, etc.) which I didn't use. I did use the coffee maker that happens to be part of those pesky incidentals. Depending if I used cream or sugar... I was charged for every item used.
The bedding felt and sounded like plastic. It was annoying. The TV has limited stations to watch when winding down for the night. No free wi-fi and they charge a ridiculous $12 for low-bandwidth. To park your car... it's $24 per day!
Conclusion: This hotel is like a casino... offers you good rates, but will take your wallet to the cleaners.
July 15, 2014
Rated 4 out of 5 by Roseann Conference Attendance
I attended a conference at the hotel (3 nights) followed by an additional 2 nights for leisure, which the hotel reserved separately. This caused confusion when transitioning to the second reservation. I was unable to charge to my room. When I questioned the staff I was told the credit card did not authorize further charges, which was untrue. They called the credit card company while I stood there and was told there was no hold on the credit card.
Other than that, my stay was pleasant. My only complaint would be that the Market closed early each night and there was nowhere close to the hotel to grab a quick snack, water, fruit etc.
July 23, 2014
Rated 4 out of 5 by Mapper Great Room & View but...
We had booked with Sheraton for the annual ESRI conference in San Diego. The room was clean and had a great view of the marina with the airport in the background. We ate in the hotel a couple of times and the food was excellent; however, the service was just "OK " (e.g. both times had to flag down the waiters for water refills, drinks, etc. and for BOTH meals, no one checked on us to see if we needed anything, etc.). Since the food was excellent, we tipped the customary 20%.
The room itself was clean and very comfortable; however, the TV did not work for two of the nights. I called down and spoke to someone at the guest services desk to ask for someone to fix it and to find out if I had to pay for viewing the local channels, and they assured me that I did not have to pay to view and that a "technician" would be up to our room to fix it. We waited all afternoon and into the next night with a "no show". On the third night, the TV miraculously started working (yay!) but we never did see that stealthy "technician" that was supposed to visit our room.
Anyway, besides having no TV for two nights and so-so meal service...the hotel was wonderful and I would recommend this hotel and book again next year. Just make sure everything works when you get your room or you might have to do without.
July 21, 2014
Rated 5 out of 5 by sm52 A great stay
We had some initial difficulties with our room but the "room controller" fixed the problem and our room was excellent. The staff on all fronts were helpful & courteous. The hotel is beautiful and has numerous areas where you can sit and relax. The club room was
a wonderful addition to our stay as well.
Although there is a variety of dining choices and the dining places are well decorated and the staff very good, the food was just mediocore.
July 28, 2014
Rated 2 out of 5 by CCar Bad Service, Dirty Carpets
The trip started out badly when I ordered a Hefe Wiezen from Nick, the bartender. When I tried to explain how I wanted my beer poured, which is important for a Hefe Weizen, I received attitude and a bad $8 beer. Took one drink and left.
The carpets outside look dirty all the time. The cleanliness of the outdoor areas, as seen from the walkways, have lots of trash. There was a napkin I passed one afternoon only to have it greet me in the morning. The overall feel of the hotel was dirty.
In contrast, the conference areas were great, the staff was friendly, and the food was pretty good.
July 24, 2014
Rated 4 out of 5 Nice Hotel
Second time staying with a discounted rate through ComicCon. The hotel is nice. They have one feature there that is really cool and that is if you need anything, you text message them. The response time is really fast.
July 29, 2014
Rated 5 out of 5 by AMRJ40 Great Location
we have stayed at this hotel before and again was satisfied with the location, helpfulness of the staff. It is also close to many great attractions that we visit.
July 29, 2014