Rated 4 out of 5 by Yoganista007 Great location!
I was stuck in San Diego for a night and had previously looked at SPG hotels upon arrival to San Diego. I called and booked the room through Platinum line and waited for a shuttle to pick me up. It was easy to find the shuttle area from the airport. I had a decent check in and was recommended a nice restaurant to walk to from the hotel. The room reminded me of a cute beach house. I had an amazing view of the marina for sunset. I walked to the recommended restaurant which was about a 13 minute walk there. The food there was fantastic! I did get a knock on my door for a noise complaint, which was weird because all I had been doing was laughing and having a good time! I closed my balcony sliding glass door to solve that problem. I checked out by 5:45AM The shuttle man that morning was in a not so good mood until I killed his bad mood with my kindness :) Overall great hotel!
August 27, 2016
Rated 4 out of 5 by LeighAnne Pretty decent hotel
The room came with a fantastic view of the marina and had no complaints at all with condition or comfort of the room.
The staff was exceptionally friendly and helpful throughout the hotel.
My only half positive remark is that I thought the food choices were somewhat limited and shared between the restaurants. Serving sizes in the pub were sometimes smaller than expected. The food was good, just not a lot too choose from in my opinion.
August 26, 2016
Rated 5 out of 5 by airborn1990 Nice Hotel, Fabulous Destination
I stayed at the Sheraton San Diego Hotel & Marina with my family and our friends visiting from Cyprus. We had a 11th floor room overlooking the marina and the pool--and a little bit of the harbor could be viewed. We all were very pleased with the room and the service. All employees were very friendly and helpful. The room was spotless. The pool was very clean. We were surprised that we did not hear any airport noise whatsoever! We walked down to the west end of the island one evening and had fun watching the huge ships in the harbor. This hotel is very close to downtown (at the most, 5 minutes drive time--you could probably walk there) and Point Loma. We'll definitely stay there again!
August 22, 2016
Rated 4 out of 5 by Guiliett Great experience
Absolutely loved our room. Very comfortable. Really enjoyed breakfasts . Staff very friendly and helpful..
They were busy with lots of people checking in for the marathon, but they were still very tentive to us and others.
Big Thankyou to the fantastic waitress in the bar last night 8/20/16. And the chef that made our delicious omelettes,and waiter that gave us great service.
Customer service from those 3 exceptional.
August 21, 2016
Rated 5 out of 5 by MEXCES Excellent Service
All the people in the hotel maked very pleasure my stance. The quality of service vs the price are good.
August 19, 2016
Rated 2 out of 5 by Sky1981 Food has bugs!!
I stayed here as part of a conference. However, the vegetarian meal I received had bugs crawling in it. I brought it to the attention of the staff, and a different box was given to me. That too had bugs. I showed them to the staff member. They just apologized. I didn't get a chance to eat by the way!
August 14, 2016
Rated 5 out of 5 by Ant325D Last minute stay
Flight got canceled and we needed a place to stay. We were taken care of nicely.
August 14, 2016
Rated 1 out of 5 by Frustratedguest100 Incorrect billing and lack of
This hotel is in a nice location. However, the hotel is very understaffed and not able to handle large number of guests at check-in and check-out. Additionally, I was duplicate charged for the room after I checked out; even after spending 45 minutes at the front desk the previous night to ensure the bill was correct. This has been very frustrating to clear up the duplicate charges. The accounting department will not answer their telephone. One has to leave a message and they will respond within two business days. I was finally able to communicate via email and submit my concern. Their response was incorrect. I have to communicate by limited number of characters in a text box. I am still trying to rectify the charges.
August 12, 2016