Rated 5 out of 5 by BrentW Excellent Staff
I had a training scheduled for two days with 16 associates from my company. I scheduled a small conference room, coffee service, lunch, etc. Everything was top of the line, on schedule with constant checking to make sure I had all I needed. I stayed an extra day after to enjoy San Diego and the weather being from Seattle. Again, the restaurant staff, front desk right down to the staff around the pool were friendly, attentive and made sure our stay was perfect. I was on the 11th floor and had access to the Club Level for the morning breakfast and evening appetizers to watch the sunset. Just a great experience overall and looking forward to coming back very soon.
October 20, 2014
Rated 5 out of 5 by borris loved the location
great area for a walk, very quiet , had a good sleep
October 22, 2014
Rated 4 out of 5 by CTraveler Versatile hotel, close to airport and attractions
For business travelers, this hotel is close to the airport, but affords the feeling of a mini get-away with its setting along the water and marina. Nice restaurants are within a 15 minute walk. For vacationers or those adding a personal day to a business trip the property is close to many attractions in San Diego, including Little Italy, the Zoo and the ballpark. The hotel is actually sited in three different buildings, so make sure you know what you are booking. The Marina rooms are in the same building as the main lobby and check in, as well as the Club Lounge. The Bay rooms are in a different building entirely, not connected and a 5 minute walk away. Lanai rooms are in a third location and face their own, small pool. The staff was very friendly and helpful throughout the hotel. Platinum recognition is good, and though only Lanai rooms were available for online booking, I was upgraded to a suite in the Marina tower. One small problem was that I was on the 4th floor, very close to the marina. A bunch of guys partying on their boat in the marina until 4 am was loud enough to disturb my sleep several times during the night. Not all rooms in the Marina tower are situated as close to docked boats as the one I was in. One other thing to note: Parking is expensive here even though you are not in the city center and the parking lot is huge. If you are a AAA member, check the rates on a parking package. I shaved $15.00 off by going with the package as opposed to buying the room and parking separately. All in all a nice hotel, beautiful views and a versatile location for both business and personal travel.
October 16, 2014
Rated 5 out of 5 by tonyoneill this hotel redeemed itself
First two nights were rough. Seventh floor rooms we stayed in were pretty beat up. Paint peeling, tub wasn't clean, carpet was dirty and damp and other things. I watched this peanut stay on the same spot for two days. we used the ironing board and iron at 5 am and came home at six pm and it was right in the middle of the way. We figured they'd stow it. Day two maintenance guy took out the air filter and it was clogged solid.neighboring room was a smoking room and every time they lit up we got to share. I hate cigarettes. The double beds are like what you'd find in your aunt's basement when you visit. It'll do but it's not high end. We mentioned switching hotels and we were told we'd be still charged for the whole reservation. So trapped, we tried a Third room on the tenth floor. This third room was what I expected from my previous Sheraton stays. Clean, nice, quiet, smelled nice overall high end. King bed awesome. Both seventh and tenth floor views were awesome from both marina and city view sides. Valets were great. Parking is $30 a day. The staff (sue, bianka, brian, Enrique, the other room service lady ) were all incredible. Nice, professional, friendly, welcoming, very good crew. Even an employee we met down by the pool. He spoke no English, but he listened and pointed us in the direction of what he thought we were asking. The food wasn't special. What we tried anyway. The mini bar charges you for everything you touch so we moved stuff around to put our leftovers in there and my card was charged 615.00. I tried to square it away at check out and she helped but they have inventory numbers instead of products so I'll never know if I was overcharged. It ended up being a nice stay we just had to work for it
September 21, 2014
Rated 3 out of 5 by notahappystarwoodlady Disappointed Again
This Sheraton is our regular "home" when we visit our daughter at her university and when we fly out from the adjacent airport. Our first few stays were wonderful and the hotel is gorgeous. We've quickly come to the conclusion it is understaffed and there's more attention given to large parties and weddings than individual guests. We arrived and had to wait in a line of 10 people to check in with only one person at the front desk. A manager walked by and told us there would be someone right out to help us. No one showed up. We waited over 30 mins for the porter to bring our suitcases to our room and when we called about the delay advising the staff we needed them so we could change and leave for an event they told us the porter was over at the other Sheraton helping out and he would be back soon. We went down and retrieved our own luggage. The air cond system in our room would not work properly each time we would open and close our sliding door it continued to indicate the door was open and it would not come on even when the door was shut and locked. We opted for the "go green" and in the past at all Sheraton's and Westin's we've received fresh coffee supplies and the bed was made. That was not the case at this hotel.
House keeping removed some of our towels including our bath step out mat and a couple of smaller towels was left for us in their place! Our trash was emptied at least. I called for coffee supplies and we received 2 pouches of coffee. No cups, sugar, cream, etc. As always the bartender was amazing and the drinks lovely but he had no assistance and the bar was packed due to weddings and large parties. Again, an under staffing issue. We are always offered some additional points or a small discount on our bill but we would much rather have good service like all the other Sheraton and Westin hotels we stay at. We have decided to try another line of hotels for our future visits. It is aggravating when all we receive is a condescending reply from some hotel management person in response to our concerns!
October 13, 2014
Rated 3 out of 5 by Hotelguy124 Holy Fees batman!
This is a great hotel, except for the crazy fees which seem to be endemic to all SPG properties.
$19/day for 3mbit internet? Is this 1999?
$2 for a phone call? $6 for a diet coke from the mini bar?
Common guys, I know it's the trend to make the hotel appear cheaper on search sites, but this is ridiculous and makes me feel duped and that I'm getting less value for my dollar.
The hotel itself is in a great location with great facilities, friendly staff, clean rooms, etc. Let's just throw in the internet and make the extras a little more affordable, and people might actually take advantage of them more often instead of treating the mini bar like a nuclear waste facility.
July 17, 2013
Rated 2 out of 5 by sssd Shabby old furniture and paint peeling...
I was stunned to be brought to my room to find the ceiling stained, the wall paper peeling and the furniture nearly to bare threads. Even the bellman made a remark about the state of the room on the 11th floor of the marina tower.
We requested a change (not only because of the room state but because the staff disregarded my request to be away from the elevator and put me exactly abutting it) only to find a room in similar condition on the 8th floor. At that point the front desk said all the rooms are in the same condition. I excepted the room and was happy to depart the next day.
The bellman was exceptional, including running down to the front desk to retrieve the key to the new room.
December 19, 2011
Rated 1 out of 5 by Traveler666 This hotel will empty your wallet!
Pros: This hotel is located in a beautiful location that is walking distance from the airport and just a few miles short to downtown San Diego. Early check-in was a huge thumbs up. Room was clean, and the view was pleasant. Bathroom is clean and roomy.
Cons: This hotel has so many fees that will leave your wallet empty. I was charged $100 per day for incidentals (room service, stocked refrigerator, etc.) which I didn't use. I did use the coffee maker that happens to be part of those pesky incidentals. Depending if I used cream or sugar... I was charged for every item used.
The bedding felt and sounded like plastic. It was annoying. The TV has limited stations to watch when winding down for the night. No free wi-fi and they charge a ridiculous $12 for low-bandwidth. To park your car... it's $24 per day!
Conclusion: This hotel is like a casino... offers you good rates, but will take your wallet to the cleaners.
July 15, 2014