Rated 4 out of 5 by SpgFan Good and bad
Booked two rooms and ended up in two towers. Very different quality. Marina Tower Club room was classy, clean, but small. Lanai Tower Pacific Suite was so not worth the price paid. For a suite price, it wasn't really a suite. Kind of small, and run down. Even the bed linens felt rough. Disappointed that my Club room did not allow access to the club lounge at first. I went for assistance at the lobby, only to be accused that I had set it next to something and demagnetized it. He shouldn't have made that judgment because I had it in the little paper sleeve the entire 10 minutes since I checked in, not touching anything else. It just wasn't programmed correctly to start. Subtracted stars for that! Swimming was lovely! $24 to park is outrageous! Sorry, but please consider lowering that cost.
December 1, 2014
Rated 5 out of 5 by Reedm Thanksgiving Stay
As usual the Sheraton Hotel and Marina on Harbor Island was Great. The staff are very friendly and helpful as well as pleasant to talk to. The Thanksgiving Dinner was Unbelievable! What a Spread! I highly recommend it to anyone looking to feast for the holiday...
December 1, 2014
Rated 4 out of 5 by Hedda42 Comfortable hotel in relaxing surroundings
Very helpful and pleasant staff. Checked in early and were able to get a late checkout.
Not really close to other restaurants but taxis readily available. Room was comfortable and attractive.
December 10, 2014
Rated 4 out of 5 by desertgary November 2014
This is the third time at this hotel this year. All of my reservations have been made online. None of these reservations have been honored in terms of the room type I reserved, even though all three reservations were made at least two months in advance. I doubt I will stay at a Sheraton again unless I can be assured the reservation I make is honored the way I reserved the room.
November 25, 2014
Rated 3 out of 5 by Hotelguy124 Holy Fees batman!
This is a great hotel, except for the crazy fees which seem to be endemic to all SPG properties.
$19/day for 3mbit internet? Is this 1999?
$2 for a phone call? $6 for a diet coke from the mini bar?
Common guys, I know it's the trend to make the hotel appear cheaper on search sites, but this is ridiculous and makes me feel duped and that I'm getting less value for my dollar.
The hotel itself is in a great location with great facilities, friendly staff, clean rooms, etc. Let's just throw in the internet and make the extras a little more affordable, and people might actually take advantage of them more often instead of treating the mini bar like a nuclear waste facility.
July 17, 2013
Rated 2 out of 5 by sssd Shabby old furniture and paint peeling...
I was stunned to be brought to my room to find the ceiling stained, the wall paper peeling and the furniture nearly to bare threads. Even the bellman made a remark about the state of the room on the 11th floor of the marina tower.
We requested a change (not only because of the room state but because the staff disregarded my request to be away from the elevator and put me exactly abutting it) only to find a room in similar condition on the 8th floor. At that point the front desk said all the rooms are in the same condition. I excepted the room and was happy to depart the next day.
The bellman was exceptional, including running down to the front desk to retrieve the key to the new room.
December 19, 2011
Rated 5 out of 5 by Gen50Bil Great place to stay near a quiet Airport.
Hotel is very close to the Airport --- but you never hear the Airplanes because they take off at a different direction. We like to pick-up shuttle to and from the Airport. It was so easy and efficient. The view of the bay was fantastic. The only thing that I missed was the FREE' water in our room as we always have gotten at other Sheraton or Westin Hotels. They do have a fridge full of things that you can 'BUY' - - but not free !!!
November 29, 2014
Rated 5 out of 5 by fun111 Great area!
The Hotel & area around hotel was beautiful & close to any activity in the San Diego area.
November 30, 2014