Rated 5 out of 5 by Tmarie12 Very impressed
I stayed for my birthday celebration just for one night but the staff was very caring and was able to meet my requests. I had a beautiful view from my balcony overlooking the marina. The gentleman who checked me in, Albert, was great! The hotel sent up some complimentary treats which was awesome. Very appreciate the staff here. Thank you!
October 16, 2016
Rated 2 out of 5 by Amarie8 Difficult to Review
My stay at the Sheraton San Diego Hotel & Marina is somewhat difficult to review, as I had a wide variety of experiences while there. The vast majority of my stay was very pleasant; however, the major problem that did occur went unaddressed by staff during my stay and was very troubling.
In terms of positives, the front desk worker Thu was excellent, warm, and professional when I checked in. Due to heavy traffic in the hotel during the week of my stay, my room was not ready by 3pm check-in, but Thu made the wait more than acceptable by ensuring that I still had access to the Club Lounge while waiting for my room and by offering a complimentary beverage while I waited. She was extremely informative about the facilities and was responsive to my questions. Thank you, Thu!! Similarly, the Club Lounge staff were all exceptionally kind, accommodating, and professional. Facilities were clean, and my room, once ready, was comfortable and tidy.
For the negatives: On my second-to-last morning there, I woke up to a soaking wet floor and luggage, and realized that there was a heavy leak in my ceiling. I stopped to let the front desk know about the issue and request help by 7am, but when I returned from all-day meetings later that night, my floor was still very wet. I assumed the source of the leak at least should have been fixed, as the front desk worker told me she would send someone right away. This was not the case. I woke around 3 in the morning before an early departing flight to the sound of dripping water and a considerable chunk of paint from the ceiling falling to the floor. I again let the front desk know about the problem as I was checking out, and indicated I had also done so the prior morning, as well. The apology I received was very brief and not much comfort given I left immediately for the airport with a damp bag and little sleep. I recognize the leak as a complete accident, but hotel staff allowing the issue to go unaddressed and leaving the floor wet and odorous for a full day was not acceptable. If staff had been as responsive and professional for this incident as Thu had been during my check-in, or even if some acknowledgement were given at this point, I would gladly change my rating to 5-stars and recommend the hotel to others. Paying for four nights and sleeping for three, then leaving with a wet bag and no recognition of a problem, though, is not an ideal stay.
October 10, 2016
Rated 4 out of 5 by fredb3 Service needs improvement
Club Level and Quincy's service was very slow. Other than that, it was a beautiful hotel and met our expectations.
October 5, 2016
Rated 4 out of 5 by Luba Luba
Overall this is a beautiful resort, but there are areas that could be improved:
1. Marina swimming pool area should be improved. We stayed in the resort for 7 nights and not once saw pavement ground or lounge tables being washed, there were 3+days old fries, straws and lemons, even salsa on the ground and on some tables.
2. Club Lounge breakfast food, they serve exactly same items every single day, it's fine if you're there 2-3 nights but we stayed for 7 nights and you need variety, at least switch 1-2 items every 2 days or so.
3. Resort parking fees are very high.
September 13, 2016
Rated 1 out of 5 by MVesce Hotel Accomdations
The flight we were supposed to take was cancelled and the airlines gave me a voucher. The room we were given was disgusting. We found bugs in the bathroom, the carpet was soiled and the beds did not look clean. There was no way we could sleep in the room. I did not open my bags! After calling the front desk and complaining we were given another room, but I was just not comfortable.
September 8, 2016
Rated 2 out of 5 by Ediebird1 Disenchanted
We are still waiting on a follow up from our issues we experienced during our stay. We were also promised credit or refund, for our inconvenience. We certainly hope the dangerous bathroom was corrected immediately, and the construction noise was resolved. We love this location, it is one of our favorites, however, we are disappointed with our last visit, mainly with the female manager we had to deal with.
September 5, 2016
Rated 3 out of 5 by Anne1013 San Diego
Hotel is Excellent in regards to location and facilities. Valet staff are Extraordinary and helpful with all you needs as you arrive and access your vehicle. Room was great. Check - in ...not so good. Club lounge in the evening...WORST service I have ever had. Club lounge in the morning provided excellent service.
September 2, 2016
Rated 4 out of 5 by Venus56 Great view
First of all our room had stains on the carpet , then I found hairs on the ceiling of the bathroom . Not acceptable for the price of the room per night . The hotel itself was very nice . The staff were very accommodating and pleasant to talk to .
August 30, 2016