Rated 4 out of 5 by EMG65 Front desk staffing
There were frequent long lines at the front desk. It wasn't clear where to check in or check out. When checking out you don't want to wait in a long line that has people checking in - as checking-in usually take longer than checking out. Staff were behind the desk, but they were not efficient in directing guests, and reducing the line. I had to bud in to check-out as I wasn't willing to line up behind 9 people (I counted) .... better planning required..
July 13, 2014
Rated 4 out of 5 by vlk21 Will definitely stay here again!
I stayed here for a business conference. The room was clean and very comfortable. The bed was very comfortable with amazing blankets. Nice, roomy shower and great lighting in the bathroom. I liked the extras - blow dryer, iron, make-up mirror, etc. Staff was very friendly.
Our conference was held in the motel also. The food was great and the meeting rooms were very nice.
August 6, 2014
Rated 1 out of 5 The Shower Doors Fell On Me While Showering
I had quite an experience at this hotel, at which i have stayed before and have a pending reservation in the future -- perhaps. While showering the glass sliding shower doors fell in one me. Well, one did, the other started falling away for me. I caught both of them and after a struggle stacked them against the wall. Had to shower without shower doors. All I got from the manager was "thanks for telling us about it." Insulting.
July 19, 2014
Rated 5 out of 5 by Jim3317 Great location
This hotel is ideally located in the heart of downtown Iowa City - close to several good restaurants and coffee houses. The room was extremely comfortable, and the staff was efficient and friendly. The rate was reasonable, and included parking at a nearby parking ramp. I would definitely stay here again.
August 11, 2014
Rated 4 out of 5 by Deb57 Hotel was great but parking was a little confusing
The hotel staff and hotel facilities were awesome; one of the nicest hotels I've stayed at. The staff were right on the ball when our business meetings were over, cleaning up and rearranging rooms. However, it would have been even better if the staff had asked me if I needed to validate my parking when I checked out because my parking bill was huge. Either ask us at checkout or have it stated on the parking sign because we more inexperienced travelers need a little more help.
May 19, 2014
Rated 5 out of 5 by Jer82 Great Stay
I have stayed here many times, each stay exceeds my expectations. The rooms have great amenities, the beds are wonderful, and is located in the busy hustle and bustle of downtown Iowa City!
August 14, 2014
Rated 3 out of 5 by BettTraveler OK hotel, terrible club product
This is an average Sheraton-issue product. Very little storage space in the room. The Club product is an absolute joke. The breakfast offered is an insult to the guest. The pastries are no better than edible, the eggs are horrible. The quantity and variety of the offering leads one to believe that no one thought guests would show up in the morning to have breakfast.
July 23, 2014
Rated 5 out of 5 by KarenR2014 Great staff
The staff is most friendly and very helpful in reviewing accommodations and area information.
August 18, 2014
Rated 3 out of 5 by mark1958 close to downtown iowa city
great location for visiting student at University of Iowa
August 18, 2014
Rated 3 out of 5 by Swimmom Not Great This Time
Everything went wrong from the moment I walked up to find out they had the wrong reservation, then argued with me--had to call Stawrood Preferred Guest Services to get it straightened out didn't have my room anymore gave me another room which then I had to sleep on the floor since there was only one bed. Didn't even offer extra points or any amenities for my inconvenience--had to tell them I was a gold member. I stay there at least 5 times a year. Felt like I didn't matter at all.
July 25, 2012
Rated 4 out of 5 by MPIA6 Convenience
This hotel is very convenient for downtown. Beds are wonderful, shower too short. Said rooms would be ready by 3:00 - were not, so were rushed to get to wedding.
August 12, 2014
Rated 4 out of 5 by MT14 Comfortable Bed
The Customer Service Representative (April) was very rude & unprofessional when we checked in the hotel. Prior to our arrival I worked with Jennifer and she was accomodating, very pleasant and professional. After April was rude, I asked specifically for Jennifer who assisted me quite well! Other than that our stay went extremely well!
July 24, 2014
Rated 4 out of 5 by Jan30 Great Stay
We were traveling when the weather was turning stormy. Since we were driving a Corvette, we wanted to spend the night in a hotel that had covered parking. This location was great and down by many eating establishments. The room was VERY clean and the beds very comfortable. Despite the storm outside, the room was very quiet. The staff was very helpful. The parking garage is a city owned lot and confusing to get to the hotel from the lot. Other than that, the stay was perfect.
May 21, 2013
Rated 3 out of 5 by Woodworker A marginally OK experience.
Overall cleanliness of hallways needed improvement.
Bathrooms too small.
The arrangement for parking in the adjoining City lot was awkward, and seemed disconnected between the lot attendant and front desk. Because of electronic billing, we did not realize until after leaving that we had paid $9.00 more in parking fees than needed. Not something guests should have to deal with after the stay is completed.
June 30, 2014
Rated 4 out of 5 by Edu1 Nice hotel except for bathroom
The public areas of this hotel are nicer than the rooms themselves. The biggest disappointment was the bathroom. There was no vanity (toilet, sink, and tub/shower only) making it difficult to keep toiletries in the bathroom and to put on makeup. The wallcovering in the bathroom appeared to be coming off the wall. Overall, not a bad experience, but not what I usually see in a Sheraton property.
July 3, 2014
Rated 4 out of 5 by jim721 room for improvement
stayed on 8th floor, spg floor... foyer carpet outside elevator was absolutely disgusting...stains from previous garbage run over (liquid??)....not what you expect on spg floor...have stayed at this hotel many times..great staff but many areas need facelift if you look close...
July 29, 2014
Rated 5 out of 5 by BrianFromCTS Pleasant Surprise
This was a great place to stay and up to the "big city' standards that was not expected in Iowa City. Very pleased with the rooms here and will stay here again if in town.
August 6, 2014
Rated 4 out of 5 by Noll1 Located in the center of the downtown action
Room was very nice and cozy. They had failed to empty wastebasket and pick up a washcloth but otherwise fine. If you expect a refrigerator you will need to ask.
August 6, 2014
Rated 5 out of 5 by Sunstone Excellent hotel!
The staff was courteous. The room was lovely. The amenities (pool, weight room, etc...) were great! Our only issue was the contracted parking garage attendant who treated us badly. When I informed the hotel, they took care of the problem and even comped us with a surprise bottle of wine and strawberries! I am impressed.
July 17, 2014
Rated 3 out of 5 by MRC95 Need to be better prepared to handle check ins.
We stay at this hotel when we return for a reunion every year. Every year upon check in it is a 30 minute process. Not enough staff to handle the check-ins around 5pm. It was at least 15 minutes before what appeared to be a manager or assistant arrived to try to assist with expediting the process. This has also been an issue on other trips not associated with our yearly visit.
June 30, 2014
Rated 5 out of 5 by Chasser213 Susan Anderson
We love IA City and we love this hotel. We have never been disappointed. Our accommodations have always been perfect, exactly what we booked and very clean. The staff at the front desk are wonderful. Always helpful and friendly. We love Share, the food is always great as all the other resturants in IA City. And of course the Jazz is always top notch!
July 7, 2014
Rated 4 out of 5 by AJTraveler A good hotel location for Iowa City
This hotel is well located within the heart of downtown Iowa City. Many restaurants and shops are within walking distance. I would imagine during University of Iowa home football games, this hotel would be an ideal stay.
July 28, 2014
Rated 3 out of 5 by graddad Bed and shower
Excellent location, wonderful staff but there were two amenities that were subpar: (1) bed and (2) shower. The first bed we got was like sleeping in a gully - one of those beds that sank in the middle. The staff, however, was very accommodating and moved us to a room with a much better bed. However, this room had a shower with an obviously defective shower valve that went from hot to cold to hot - it was quite an adventure trying to take a shower without burning or freezing ourselves. We reported that problem and they offered to move us again but it was too much of a hassle. They did try to adjust the valve and it was somewhat better but still obviously defective. If it wasn't for these two things I would have rated this hotel as one of the best and friendliest at which I have stayed. The location is perfect and the staff simply wonderful.
May 24, 2012
Rated 2 out of 5 by MomofThree Bad Experience
1)A lot of issues with keys not working~we were locked out of our room 3 times
2)A lot of issues with charges~ make sure you get a bill when you check out and check the charges and your room rate ~we were signicantly over charged~they are doing paperless billing so unless you ask to see your bill you wont get one~not a good idea
3)Club level food is the worst we have ever had at all Sheratons~VERY minimal food~and no t that wonderful
August 1, 2012
Rated 4 out of 5 by CaymanB Subtle Changes at Hotel
No longer slip check-out stmt under door night before check-out. Have to ask for a copy to review charges. Housekeeping only replenishes Shampoo & Conditioner not bars of soap, shower gel or Qtip/Cotton balls. No longer provide small loufah for shower. Choices in Club Level have decreased as well as quantity. Rooms are still wonderful, comfortable and well cleaned. Will always go back when in town and available. Still love the hotel.
August 22, 2012
Rated 3 out of 5 by lmaf no internet
I needed the internet for an online class. When I finally was able to connect to a network, the internet was very slow and disconnected within seconds, over and over. I told the front desk I would pay for high speed and still did not work. There was an offer to have engineers come look at my room for the problem. After one hour of waiting, I went to bed. I would only recommend this hotel for the location.
May 8, 2014
Rated 3 out of 5 by Finnsmom Miserably uncomfortable bed
This was in many ways a great hotel. Wonderful location, pleasant and efficient staff, nice-looking rooms. The bedding looked lovely, but the bed itself was unbearable. We had a queen bed, with two of us sleeping in it. This bed was so badly sloped in the middle that we ended up placing pillows down the middle of the bed, wedged under ourselves to kept from rolling into the middle. Also, on the bed there is a plastic comforter
August 8, 2012
Rated 4 out of 5 by Beli This hotel is a good meeting faciltiy
Nice facilities to conduct meetings
August 3, 2014
Rated 4 out of 5 by RexRacer Visit to the U of Iowa
Very comfortable and convenient location.
August 2, 2014
Rated 5 out of 5 by Blazer VERY IMPRESSED
Never stayed at a place like this. Always go for the Comfort Inn types, but this was close to where we needed to be and I'm so glad we tried it. The room was sized very well and I can't say enough about the wonderful bed. I also like how they integrated the entertainment options throught the TV stand. Adequate room to eat within. It seemed cleaner than other places I've been and the bed and bedding! Wow! It was fabulous.
November 30, 2012