Rated 2 out of 5 by Lorie52 No Sleep
My Husband and I came to spend the weekend with our daughter. After a very busy day we were looking forward to a comfortable nights sleep. To our surprise we were awoken from a very comfortable sleep by someone outside our door banging and screaming to let them in. We were frightened and tried calling the front desk and getting no answer. We knew we could not open our door so we continued to call the front desk with the hotel phone. We never could get someone to pick up. The man outside our door was getting more and more agitated. I found my cell phone looked up the hotel's number and called them. They picked up and said they would send security right up. It took another 45 minutes until the hallway became quiet. Then the shouting started in the room to our left for the next hour. Needless to say we never slept! : ( The next morning we reported what happened and and that they might need to check room 220 phone line. The receptionist was very apologetic and said she would give us 7000 star points. We accepted knowing this was not her fault. I got home and recieved and email with my updated points. The 7000 pts. were npot there. : (
December 5, 2012
Rated 4 out of 5 by AReneeH Facilities need attending to
Having stayed at this hotel dozens of times over the last 7 years, there are plenty of good things going on…location is great, Share Lounge is good and convenient, bell staff are accommodating, long-time employees recognize regular guests and are friendly.
The renovations that were made several years ago, however, need updates. The facilities need attending to:
- Electrical outlets (particularly the ones on the desk lamps) do not work. Have experienced this in at least 3 different rooms including Club Level and colleagues report the same.
- 2 of the 3 treadmills in the exercise room have had "out of service" signs on them for at least a month.
- Heating/AC vents are loud and clunky in every room I've stayed in.
Hotel seems to be using students from local hotel management school school. This is admirable but the lack of experience behind the front desk gets a little tiring.
SPG membership was useless during last visit. Was told only available rooms were on 2nd floor, adjoining the pool. After a few minutes of requesting a room on any floor but the 2nd floor, the desk staff "made an exception for me this one time" and put me on Club Level (which I had not asked for). Found out later that my colleague who checked in right before me was surprised he had been given a room on the Club Level without requesting it. He is NOT a SPG member.
May 3, 2014
Rated 4 out of 5 by Jenn39 housekeeping
We had a great stay, other then when I was in the shower, I noticed housekeeping had not cleaned up other peoples washclothes.
December 19, 2012
Rated 3 out of 5 by Connie11 Could use additional staff members
Staff was very limited, so when needing assistance, the wait was lengthy. Very rare was someone available at the bell desk.
November 5, 2012
Rated 3 out of 5 by DBandAL Disappointed at Best
Stayed here for a week and room did not get cleaned for 2 of them- did not expect this from a Starwood Hotel or Sheraton.
September 5, 2012
Rated 5 out of 5 by wrestlingfan just great dam service
we love staying at the sheraton downtown iowa city.
the staff does an excellant job every time
we will be back
December 5, 2012
Rated 5 out of 5 by heath Excellent Hotel
This was our first trip to the Sheraton in Iowa City. The Hotel was centrally located and the staff was very helpful
July 14, 2012
Rated 5 out of 5 by kc1985 Hotel has an upper class feel for a great price.
I went with 6 people. We were all impressed. Huge weight room. Starbucks coffee in the room. Breakfast was amazing.
July 29, 2012
Rated 5 out of 5 by hutchfam The hotel and staff are great
we had a great experience staying at this hotel. The staff was great and rooms were very clean and well appointed.
August 16, 2012
Rated 5 out of 5 by WeddingHappy Excellant Staff
Staff was polite and very courteous. Remembered us the next day and asked how our evening had been. Very friendly.
January 1, 2013
Rated 3 out of 5 by di10 good location but noisy
The bed was much too soft and the live music on the plaza outside the hotel was loud and lasted until midnight.
July 29, 2012
Rated 4 out of 5 by Fogo Adequate
This hotel is perfectly adequate. They still charge for water. Elevators are slow and the stairwell is filthy.
October 22, 2012
Rated 5 out of 5 by AnneofSheenTables Iowa vs. Penn State game
Big football weekend and packed hotel but service was superb. Five stars all around! Thanks for a great stay.
October 24, 2012
Rated 5 out of 5 by ablou extra effort
thank you for the welcome gift of refreshments. after a long day on the road we certainly appreciated them.
December 21, 2012
Rated 5 out of 5 by sammie11 this hotel has a great staff
always a great experience at this property;
great, friendly staff, cleanliness throughout building
January 8, 2013
Rated 4 out of 5 by beaner10 good service
the hotel employees were very helpful and quick to response to my needs throughout my stay.
September 12, 2012
Rated 4 out of 5 by Hawkeye1968 Hotel Dining - A pleasure
New menu is interesting and tasty with
healthy and organic choices available.
November 22, 2012
Rated 2 out of 5 by there there
City noise level unacceptable, service curtness suggested this is common complaint.
July 30, 2012
Rated 5 out of 5 by Markandrosev Extremely pleasant stay
The most comfortable bed and pillows! I hated to leave. Highly recommend
December 22, 2012
Rated 5 out of 5 by Hawkeye1066 Nice hotel- great staff
Best location when visiting Iowa City. Clean hotel, great staff!
November 14, 2012
Rated 5 out of 5 by caab This hotel is quality
I've stayed several times and always have a great experience
August 11, 2012
Rated 4 out of 5 by BHam1 Great location
Location is excellent for anything to do in Iowa City.
September 12, 2012
Rated 4 out of 5 by triton U of Iowa Sheraton
Front desk friendly, room clean and bed comfortable
October 8, 2012
Rated 2 out of 5 by JakeCarr This place sucks!
I've never had a worse stay at a hotel in my life!
October 14, 2012
Rated 4 out of 5 by hantinvy above average
everything is good
nothing too outstanding
December 7, 2012
Rated 5 out of 5 by Joe895 review
everyone was so warm and friendly.
December 13, 2012
Rated 5 out of 5 by Thomas10 Mr.
Outstanding property and service.
December 14, 2012
Rated 3 out of 5 by DBandAL Inconsistent at Best
Disappointed with Housekeeping
September 5, 2012
Rated 5 out of 5 Breakfast
Loved the breakfast buffet.
August 15, 2012
Rated 5 out of 5 by dskeztravel great staff, slow start, but got in gear
Hotel staff was great!. Check-in was a zoo , despite a special Gold / Platinum line, this check-in line was not staffed :(
I was booked under a corporate rate including brkfas , internet and parking. Parking was comped, internet was included but not strong enough to connect to my iphone / ipad devices as the connection was made but dropped soon after. I had to use my 'wired' connection for my laptop to avoid similar 'drops' When I called after arriving to get the internet connection process, Jessica walked me through the steps and was very very helpful on all the tips for the hotel. She was kind enough to provide me with a complementary snack delivered by room service. Unexpected and very nice.
I spoke with the front desk daily regarding other details with my stay and each time I was helped by a staff member "that just started" and had to contact their manager for help. Each time the answer I received ended up being incorrect ;(
Upon my depature, I was emailed my folio, which was quoted with the incorrect rate. I stopped by front desk to correct , and found that I had the correct rate, but the folio I received via email was for another guest!
Overall the glitches were overcome and I am looking forward to my next stay as I am booked for the next 11 months at this property
October 10, 2013