Rated 5 out of 5 by Visu Good facility
Excellent. This is a very nice location, near the U of Iowa campus.
October 19, 2014
Rated 5 out of 5 by MaxYourLife Phenomenal Staff!
Beyond clean rooms and good food, service make all the difference! Kyle and the team at the front desk, Jason and Patrick and their entire team in banquets and facilities, everyone was friendly and responsive.
The location is right on the pedestrian mall and great restaurants at the hotel and nearby. I would definitely stay here again.
October 14, 2014
Rated 3 out of 5 by FormerHawkeye Disappointed
I have stayed at this hotel before and had great experiences; however, this was not one of them. This was the worst room I have stayed at in years. The HVAC was very noisy. The bath had only a shower; no tub. The lip to the shower stall was so low and the shower curtain was so short that water pooled in the bathroom during every shower. We had to request extra towels to mop it up. There was virtually NO horizontal space in the bath to put toiletries on; even the toilet tank lid sloped. There was only one hook on the door to hang a towel. The other towel racks were IN THE SHOWER. I've had great rooms in this hotel before, but this was definitely NOT one of them, My advice: check in early and check your room so you can request a different one if you are assigned this one.
October 6, 2014
Rated 5 out of 5 by Brandie New Years Eve Stay
We had a large group book a block of rooms for New Years eve. The check in process was quick and friendly. The room was extremely neat. We loved being downtown near the ped mall and the kids had a great time in the pool. Excellent stay, I am planning to do the whole thing again next year!
January 6, 2012
Rated 1 out of 5 by sanfranciscotraveller Unnecessary Billing Issues
For 3 consecutive stays at this location, front desk could not generate accurate and correct statements. I would get charged for Parking (when parking would be included in my standard rate).........and for other items that I was not supposed to be charged for............this caused significant accounting and expense claim issues for me..........as i would have to spent hours to explain the incorrect accounting charges to my employer when claiming these expenses............overall a very very frustrating experience where a simple billing/statement generation process could not be performed accurately
October 31, 2012
Rated 5 out of 5 by kisc43 This hotel has prompt services
We had requested a bedroom next to our daughters so we could help with the grandkids because they were in a wedding. We ended up right across the hall from them. It was so helpful!! The hotel is very clean.
October 6, 2014
Rated 1 out of 5 by Disappointed1 Platinum vs. Gold
This hotel has trouble keeping good records and inflates hotel prices when customers have no other Starwood options in the area. We were downgraded from platinum to gold upon late arrival with no effort by the clerk to investigate the change in status. It eventually (at least we hope so) got corrected. Seems very bad that platinum membership is supposed to be an important status but the system does not properly match names with accounts.
May 15, 2012
Rated 5 out of 5 by Becca26 Want to take the bed home!
We recently stayed here during the Iowa v. Iowa State homestand in Iowa City. I was assuming I would have to deal with noise from all of the fans who had come to town, but I was pleasantly surprised at how nice and quiet it was. The hotel was in a great location. The room was great! Comfy king bed. I would definitely stay here again and recommend it to a friend.
We also ate at the hotel restaurant and enjoyed the breakfast buffet.
September 19, 2012
Rated 5 out of 5 by Brian21 Excellent service and friendly employees
We stayed at the hotel over New Years Eve with a large party of friends and family and had a terrific time. There was lots of entertainment available at the hotel including the pool area and also on the Ped Mall in Iowa City.
We are definitely looking forward to doing it again with our friends, family, and of course the Sheraton in Iowa City.
Thank you for a wonderful evening and a great end to 2011 and a perfect start to 2012.
January 20, 2012
Rated 4 out of 5 by CSR54 Good location, nice stay
This hotel is right in the heart of downtown business district. Walking to most anywhere in the downtown area is easy, especially enjoyed the Pedmall! There is a bar located right outside the front lobby, so I would suggest a room on an upper level to be away from the loud music!
September 21, 2014
Rated 1 out of 5 by Rosie92209 don't do it
Floors are never cleaned/vacuumed.
I split coffee on my bedding the first night, it was never changed.
I used valet parking and every morning my car reeked of cheap cologne my seat and mirrors were adjusted.
No lobby coffee. No extra anything. One night I self parked and was still charged valet.
Computer on 9th floor was out of order my entire stay.
I spend one to two nights home all year around. The last thing I want is a messy hotel room. Not returning to this location.
"Free" breakfast does not even constitute continental. Social hour was a total waste of time, a couple of crackers and tiny cuts of cheese? What's that?
July 27, 2014
Rated 5 out of 5 by Got2travel Warm and wonderful welcome
This review is late but I can't let it go without telling you my business trip to Iowa City was made so much easier thanks to Chris Weaver, manager at the Sheraton, Iowa City. I arrived at night and it had just started snowing. When I arrived, Mr. Weaver was on that evening and was very attentive to a road-weary traveler. He got me set up with a great room quickly and pointed me to the restaurant where I was able to get something to eat. Just have to take this time to say "Thank you again Chris, for being there and for the warm welcome."
September 1, 2014
Rated 5 out of 5 by LS2304 My Hotel of Choice in IA City
I've stayed here a few times recently and have enjoyed each stay. As a gold member, access to 9th floor rooms and the club room + free internet are a nice touch. Rooms are always very clean and staff is wonderful. Location is fantastic, everything within walking distance. $11.00/day parking is reasonable.
September 12, 2012
Rated 1 out of 5 by mfgillon bed and noise
my wife and I are Iowa grads and have stayed at this hotel many times, under different management, the bed we had was poor at best, the neighbors loud, at 230 in the morning..and overall a potential quiet and relaxing weekend became a drawn out, poor experience that has created a poor week of 12/10/12..
December 12, 2012
Rated 5 out of 5 by Book Steamy bathroom
Sheraton Iowa City was excellent facility with one exception - there was no fan in the bathroom in our room and when showering the room and mirror steamed up. Other than that, all aspects of our stay receive high marks. I would recommend this Sheraton to friends.
August 29, 2012
Rated 4 out of 5 by customer2 This hotel is nice but needs improvement
I have stayed at Sheraton Iowa city for 4 years now and have another two years due to a student at the university. This past weekend I had to use your laundry facility and had no change, went to front desk and was informed that there was none available. Went to Share restaurant and they also had none available. A customer of yours was kind enough to take her time and find me coins in her purse. If you have machines that do not accept dollars then have a change machine available to your customers. And the club level lounge should have coffee available all day and it is getting very crowded due to the 8th floor being added to the club level.
May 19, 2014
Rated 1 out of 5 by SleepyinIowaCity This hotel could use a customer service refresher
Upon arrival, at 9 am, I was abruptly informed (without an 'I'm sorry but....") that no room was available and that check in was not until 3 pm. This after indicating on the reservation that i would arrive prior to 10 am. I can understand perhaps not having a room ready, but the response should have been, "yes we've been expecting you. I'll check you in but I'm sorry i can't assign you a room just yet, but will do so with the first one available. Would you like to wait in the lobby or could i call you when your room is ready?". When i returned several hours later, room was ready and now they wanted the ID and credit card i'd offered earlier and been told was not needed. At check in i was also asked if i wanted the 'bill' sent to my email address. I replied no. After requesting a hard copy on check out, i found that the bill had also been sent to my email. If they are going to ignore my preference, why ask it?
Second, the mattress on both beds were awful. When i sat down on the first one, it was so soft that i sank to the box spring. A first! The other bed was exceedingly soft but not quite that bad.
Third, when i had first arrived in the morning, no one asked if i had a car to park. i had to ask where i might park. While I was given that information, on checkout it turned out that i'd been given incorrect instructions on how to self park. As a result, actually departing the parking garage took longer than it should have as the attendant wanted the orignial ticket from when i entered the garage. Something i had to search my bag to try to find.
June 10, 2014
Rated 5 out of 5 by LadyDi73 Location to college.
This was about our 10th stay at your hotel in Iowa City due to grandchildren attending University of Iowa. We have never had a bad experience only great ones. We would definitely recommend your hotel.
October 17, 2012
Rated 5 out of 5 by Dawnie63 This hotel is great and very convenient.
Hotel is on campus of university of Iowa and met all of our needs when moving our son in to the school. Everything was in walking distance for us and the surrounding area is beauiful.
August 17, 2012
Rated 5 out of 5 by Manju New Year's Eve
Wonderful stay, staff was very accomodating, clean rooms, very comfortable beds. In regards to the web site where I wrote this review - not sure how you gave me the nickname of "Mama"
January 16, 2012
Rated 5 out of 5 by CaliKid Best hotel in Iowa City
The rooms were fantastic. The staff was helpful and accomodating. The location is perfect. Great breakfast buffet, and a wonderful dinner menu. A "must stay" in Iowa City.
August 29, 2012
Rated 5 out of 5 by Paul56 Staff was very helpful!
I was leaving on vacation right after my business and had an extended vehicle. The staff was gracious to find a place for my vehicle while I was on business for the day.
September 2, 2012
Rated 5 out of 5 by Sharon86 People
Everyone from the front desk, to the
maids, supervisors, the guys out front
to the night auditor were excellent and
friendly but also very professional.
October 24, 2012
Rated 5 out of 5 by Major Comfort and location
Outstanding beds and service. The location on the Pedestrian Mall couldn't be better. Dinining and weekend entertainment within feet of the front door.
September 5, 2012
Rated 3 out of 5 by conferenceguest No WiFi?
It's 2013 and hotels like this don't offer complimentary wifi? I guess you have to go to the local McDonald's for amenities like that!
May 26, 2013
Rated 1 out of 5 by Eagleana111 This hotel does not keep it's promises.
I had reserved a two bed room and when I arrived a 1 bed room was all they stated they had. Next,the elevator kept breaking down.
August 4, 2012
Rated 4 out of 5 by Michelle42 This hotel is in a great location
Overall, the experience was positive. I was completely disappointed in the upgrade for the Club Level. We were told at check in that there was breakfast in the morning and happy hour in the afternoon. The "breakfast" was really no more than a continental breakfast that you receive at any other hotel. The appetizers at "happy hour" were crackers and dip and you had to pay for the drinks -- that was not how it was explained to us. The staff provided us with 2 free breakfasts the day we checked out but there were 4 in our group. Had I known then what I know now, I would not have paid for the upgrad. The compensation of 2 free breakfasts in no way evened out what we spent for this "upgrade".
August 4, 2014
Rated 1 out of 5 by 111111111111111 Penn State ve Iowa
This hotel was sold as a 4 star but I have been all over the world and would rank this hotel at 2 star at best
December 1, 2012
Rated 5 out of 5 by Deriksen Always been a good experience
My daughter attends University of Iowa and this is my preferred place to stay when we're in town.
October 31, 2012
Rated 5 out of 5 by megs1120 Everything was fantastic!!
Beautiful hotel! Very comfortable and clean. They also accept dogs! Great experience.
August 28, 2012