Rated 5 out of 5 by HawkeyeBB Best experience!
Top-notch everything! Your hotel and team is amazing!
November 16, 2015
Rated 2 out of 5 by WA2015 Disappointing for a Sheraton
The Iowa City hotel does not live up to the quality I was expecting from a Sheraton hotel. The only thing good was the bed, which seemed to be a very soft memory foam mattress that I liked, but other people I was traveling with said they felt like the mattress was "eating" them. You could hear entire conversations through the walls, and my room overlooked the pool area, which meant I could hear everything happening in there as well. Worst of all, my air conditioner/heater unit had a terrible rattle. The front desk said they would send someone to fix it, but the unit was still so loud (if not rattling) even after the supposed fix that I had to wear ear plugs. I would have changed rooms, but my travelmates said their A/C units were the same. This is clearly an older hotel that has simply been cosmetically updated. It is not worth the high price tag, even if it is right downtown. Lastly, I was here for a conference, and the conference area is in the basement of the hotel. The area is very nicely appointed and well-lit, but people mentioned often that it felt like we were in a dungeon all day long since it had no windows.
October 12, 2015
Rated 5 out of 5 by Hioum Nice Hotel In Center Iowa Downtown
We stayed at that hotel twice in the time of 5 days for one night only. Staff is super nice and responsive. Hotel is nice, quiet, clean and in the center of the center of Iowa city proximity to shop/dinner/entertainment. Definitely a nice location.
July 8, 2015
Rated 1 out of 5 by ccrider126 Room Not Ready - AGAIN!
The hotel is in a great location. Unfortunately, this is the second consecutive stay where our rooms were not ready for check-in, well after an hour after advertised check-in time (i.e., 3 PM advertised, we finally got our rooms both times well over an hour after). Both times, we requested early check-in. Both times we were told availability is on a first come, first serve basis. We can understand that. (Next time, it might be good to do a little level-setting of expectations, perhaps advise that not only early check-in being unlikely; normal check-in time unlikely.) The net of it is not having our room available well after an hour of the advertised check-in time (3 PM), both times, two separate stays is unacceptable.
This time around, I booked a king; the staff tried to give me two double beds. I objected. A senior associate talks with the associate checking us in. The more senior associate is talking under his breath with the other associate in my presence. The senior associate takes over - proceeds to give us a handicap room without notifying me AND it is with two double beds! I called down to complain - nothing they can do. Fifteen minutes later I received a call, offered room switch to us for a king. It was too late by then, having a weekend graduation ceremony to attend and running late for getting ready. I won't stay here again.
May 18, 2015
Rated 5 out of 5 by thissurveyformstinks convenient
college visit, was able to walk everywhere
April 5, 2015
Rated 5 out of 5 by gonavy57 Great Staff
The entire staff at this hotel is outstanding! Knowledgeable, friendly and always ready to assist. Olivia at the front desk, Ellie in the restaurant, the delightful bar tender Hannah and the A.M. server Darren were all memorable. Whenever we go to Iowa City the Sheraton will be out home.
April 3, 2015
Rated 4 out of 5 by Ragbag family outing
The hotel room was great with comfortable beds and a room by the pool for the kids. Haley the front desk attendant was exceptionally helpful and friendly. If you are looking for gluten free in their restaurant then you need to go eat somewhere else. They have no idea was gluten free means and several people had to ask others and cross contamination of the 2 items I found to be gluten free.
February 24, 2015
Rated 2 out of 5 by FinderOfCoffeeMakerMold Mold in coffee maker
The stay was okay. Bed was comfortable. A little loud outside at bedtime, but it was NYE in downtown Iowa City so not unexpected.
We woke up in the morning. My girlfriend brewed hot water to make me tea before she made herself coffee. Thanks fully she made mine first because there was black stuff floating in the water. When opening the water reservoir, we could see big clumps of black mold floating around. If she made her coffee first, it would have been caught by the coffee filter and we would have never known.
I told the lady at the front desk when we checked out. She got defensive and told me I was probably mistaken suggesting it was coffee grounds. The room had self contained coffee filter packages so that isn't likely, plus it was in the water reservoir. Another employee walked up and he interrupted her to tell me they'd inspect it and get it taken care of. That's the response she should have given.
We had to go to the coffee shop and get coffee (on New Years morning, coffee is kind of needed you can understand). I was surprised the hotel didn't offer to buy us a coffee or offer some sort of apology at the least. Can't say it was a bad stay, but disappointed in how the situation was handled. No attempt to satisfy us or ensure our return business. If we drank that, it could have been much worse for both us and the hotel.
January 3, 2015