Rated 1 out of 5 The Shower Doors Fell On Me While Showering
I had quite an experience at this hotel, at which i have stayed before and have a pending reservation in the future -- perhaps. While showering the glass sliding shower doors fell in one me. Well, one did, the other started falling away for me. I caught both of them and after a struggle stacked them against the wall. Had to shower without shower doors. All I got from the manager was "thanks for telling us about it." Insulting.
July 19, 2014
Rated 5 out of 5 by Koobie Great location for college visit
We stayed at the Sheraton during orientation for the University of Iowa. The location is ideal. Everything is within walking distance. No need to worry about driving and parking.
July 20, 2014
Rated 5 out of 5 by PickyV Exceptional staff and service
The staff, services and accommodations were exceptional. I read online reviews prior to booking but this hotel still exceeded my expectations. The beds were very comfortable and the hotel was very quiet even though it's location was in close proximity to restaurants, pubs & shops where there was allot of outdoor activity. The Sheraton takes pet-friendly to a new level. I often travel with my dog and the Sheraton hotel & restaurant staff were exceptional with addressing my pet needs. Also, we had a family member at the university hospital and the bell service and staff were outstanding. I would definitely stay at this hotel again and highly recommend it for it's service, staff, accommodations, and location.
July 14, 2014
Rated 4 out of 5 by HawkeyeMom nice but needs updating
This was a great location for us during our daughter's orientation at the U of I; we walked everywhere and we enjoyed the close proximity to the university. The room, however, needs a little attention. A lampshade was cracked and broken and would be so easy to replace. The air conditioning unit had a mess of pipes and wires in the corner which looked awful and needs to be covered. The beds were too soft, if there is such a thing. Some people may like that. Otherwise, the room was clean and the breakfast was good in the club lounge. We also enjoyed the free parking with our package.
July 12, 2014
Rated 5 out of 5 by Sunstone Excellent hotel!
The staff was courteous. The room was lovely. The amenities (pool, weight room, etc...) were great! Our only issue was the contracted parking garage attendant who treated us badly. When I informed the hotel, they took care of the problem and even comped us with a surprise bottle of wine and strawberries! I am impressed.
July 17, 2014
Rated 4 out of 5 by College College Orientation
Great location for visiting University of Iowa and orientation. Right in the middle of downtown, walking distance to campus, and all the attractions close by.
July 16, 2014
Rated 4 out of 5 by EMG65 Front desk staffing
There were frequent long lines at the front desk. It wasn't clear where to check in or check out. When checking out you don't want to wait in a long line that has people checking in - as checking-in usually take longer than checking out. Staff were behind the desk, but they were not efficient in directing guests, and reducing the line. I had to bud in to check-out as I wasn't willing to line up behind 9 people (I counted) .... better planning required..
July 13, 2014
Rated 2 out of 5 by Jasmine09 This Hotel needs imporove
I was disappointed at this time stay at Sheraton. The room and lobby were not clean. The bed was very uncomfortable.
July 15, 2014