Rated 4 out of 5 by meanne Call first to make sure room is ready
Check in time is 3:00, we got there at 3:30 and waited in line for about 10-15 minutes. When we got to the desk we were told our room was not ready and they did not know when it would. They did tell us that they would call us when it was ready. The guy in front of me got his room but we didn't. We got a call around 4:45 saying the room was ready. This was a huge inconvenience for me and my family.
January 3, 2016
Rated 5 out of 5 by RJVT Thank you !
I just wanted to thank you and everyone that worked December 24th through the December 26th.
Also the orange juice, banana and coffee were just what I needed to get my Christmas Day started.
Same time next year? OK!
R J T
December 28, 2015
Rated 3 out of 5 by IowaMomof1 Clean & Comfortable Room
Pros: Clean room & updated. Wonderful super soft bed!
Cons: Food at Club Level was one of the worst I have had. Nothing great at all. Lobby and hallways were very cold. Pool was nothing to brag about at all. Would have loved it more if it had a hot tub. No one was in the pool when I went to check it out. Beware of loud construction across the street if you stay on the front side of building. Never got an email on the room bill until I called them twice.
Tip: Double check parking at the garage vs. paying at the hotel. I arrived later in the evening and saved myself $3 by double checking if I pay for parking at the parking booth myself or having it billed to my room.
December 20, 2015
Rated 5 out of 5 by HawkeyeBB Best experience!
Top-notch everything! Your hotel and team is amazing!
November 16, 2015
Rated 2 out of 5 by WA2015 Disappointing for a Sheraton
The Iowa City hotel does not live up to the quality I was expecting from a Sheraton hotel. The only thing good was the bed, which seemed to be a very soft memory foam mattress that I liked, but other people I was traveling with said they felt like the mattress was "eating" them. You could hear entire conversations through the walls, and my room overlooked the pool area, which meant I could hear everything happening in there as well. Worst of all, my air conditioner/heater unit had a terrible rattle. The front desk said they would send someone to fix it, but the unit was still so loud (if not rattling) even after the supposed fix that I had to wear ear plugs. I would have changed rooms, but my travelmates said their A/C units were the same. This is clearly an older hotel that has simply been cosmetically updated. It is not worth the high price tag, even if it is right downtown. Lastly, I was here for a conference, and the conference area is in the basement of the hotel. The area is very nicely appointed and well-lit, but people mentioned often that it felt like we were in a dungeon all day long since it had no windows.
October 12, 2015
Rated 5 out of 5 by Hioum Nice Hotel In Center Iowa Downtown
We stayed at that hotel twice in the time of 5 days for one night only. Staff is super nice and responsive. Hotel is nice, quiet, clean and in the center of the center of Iowa city proximity to shop/dinner/entertainment. Definitely a nice location.
July 8, 2015
Rated 1 out of 5 by ccrider126 Room Not Ready - AGAIN!
The hotel is in a great location. Unfortunately, this is the second consecutive stay where our rooms were not ready for check-in, well after an hour after advertised check-in time (i.e., 3 PM advertised, we finally got our rooms both times well over an hour after). Both times, we requested early check-in. Both times we were told availability is on a first come, first serve basis. We can understand that. (Next time, it might be good to do a little level-setting of expectations, perhaps advise that not only early check-in being unlikely; normal check-in time unlikely.) The net of it is not having our room available well after an hour of the advertised check-in time (3 PM), both times, two separate stays is unacceptable.
This time around, I booked a king; the staff tried to give me two double beds. I objected. A senior associate talks with the associate checking us in. The more senior associate is talking under his breath with the other associate in my presence. The senior associate takes over - proceeds to give us a handicap room without notifying me AND it is with two double beds! I called down to complain - nothing they can do. Fifteen minutes later I received a call, offered room switch to us for a king. It was too late by then, having a weekend graduation ceremony to attend and running late for getting ready. I won't stay here again.
May 18, 2015
Rated 5 out of 5 by thissurveyformstinks convenient
college visit, was able to walk everywhere
April 5, 2015