Rated 5 out of 5 by Got2travel Warm and wonderful welcome
This review is late but I can't let it go without telling you my business trip to Iowa City was made so much easier thanks to Chris Weaver, manager at the Sheraton, Iowa City. I arrived at night and it had just started snowing. When I arrived, Mr. Weaver was on that evening and was very attentive to a road-weary traveler. He got me set up with a great room quickly and pointed me to the restaurant where I was able to get something to eat. Just have to take this time to say "Thank you again Chris, for being there and for the warm welcome."
September 1, 2014
Rated 4 out of 5 by BrianB54 Comfortable Stay
Very comfortable stay, and for the most part, a friendly staff. We stayed on the club floor, and enjoyed the breakfast and snacks. One morning, though, the attendant let the food run out 30 minutes before breakfast was to end, and did not order more.
We had stayed in this hotel before, and were surprised and disappointed to see that the spa had been filled in!
September 2, 2014
Rated 5 out of 5 by bennett1 Great Stay
The Sheraton in Iowa City meet all of my needs and expectations. I was greeted by friendly staff and my accommodations were excellent. The location is prime and offers lots of accessible downtown amenities. I plant to visit this property again on my next trip to Iowa City.
August 28, 2014
Rated 2 out of 5 by RickinIowa lack of service.
We requested an upper floor in our booking and the gave us a pool side room. The desk then wanted to argue about what we booked. The lady at the desk was not very knowledgeable about the room prices. Had it been before 4:00 I would have cancelled.I have stayed at this hotel several times. The prices are not great. The rooms are acceptable. The service has been better.
August 26, 2014
Rated 3 out of 5 by George8 High rates. Didn't clean room.
By the time taxes were added in, we paid over $350 to stay in this hotel for two nights. At 11 am. as we were leaving for a wedding event, we asked for our room to be cleaned. When we returned to the room at 9 p.m. it still wasn't cleaned. The desk did send up towels and glasses immediately. We also noticed that room service dishes remained in the halls from noon to late evening.
August 25, 2014
Rated 5 out of 5 by Jessica631 Superb Service
Service was really exceptional, I was consistently surprised by how willing the staff was to go above and beyond. This translated to the restaurants and bar, too.
August 25, 2014
Rated 3 out of 5 by JenAnt There were definitely pros and cons to the hotel.
I was very pleased with the lobby staff. The bell staff was very helpful in providing directions and suggestions when asked. They were extremely friendly. The front desk staff was responsive and considerate. They were quick to act and ease our frustrations. And there were frustrations... we were awoken at 7 am by the housekeeping staff restocking their carts and chatting outside of our room, even after we nicely asked that they please keep it down. We had a stranger try to key into our room (he was told that it was his room upon his check in), on our first day. Our biggest frustration was that our room was not cleaned at all on Saturday (even though it was vacant and there was not sign on the door asking for privacy most of the day). I was happy with the responsiveness of the staff when we spoke about these complaints, however I was promised that I would hear from the GM and I never did. That was disappointing. All in all, it was a mixed experience.
August 21, 2014
Rated 4 out of 5 by Michelle42 This hotel is in a great location
Overall, the experience was positive. I was completely disappointed in the upgrade for the Club Level. We were told at check in that there was breakfast in the morning and happy hour in the afternoon. The "breakfast" was really no more than a continental breakfast that you receive at any other hotel. The appetizers at "happy hour" were crackers and dip and you had to pay for the drinks -- that was not how it was explained to us. The staff provided us with 2 free breakfasts the day we checked out but there were 4 in our group. Had I known then what I know now, I would not have paid for the upgrad. The compensation of 2 free breakfasts in no way evened out what we spent for this "upgrade".
August 4, 2014