Rated 1 out of 5 don't do it
Floors are never cleaned/vacuumed.
I split coffee on my bedding the first night, it was never changed.
I used valet parking and every morning my car reeked of cheap cologne my seat and mirrors were adjusted.
No lobby coffee. No extra anything. One night I self parked and was still charged valet.
Computer on 9th floor was out of order my entire stay.
I spend one to two nights home all year around. The last thing I want is a messy hotel room. Not returning to this location.
"Free" breakfast does not even constitute continental. Social hour was a total waste of time, a couple of crackers and tiny cuts of cheese? What's that?
July 27, 2014
Rated 5 out of 5 by RedShirtWhovian Warm and memorable
The hotel staff was excellent. They were attentive, and very friendly. When there was an issue, they worked quickly to make it right. If you've traveled to Europe, and were amazed by the attentiveness of hotel staff there, much of that is echoed at this hotel. There is almost a sense of ownership by every employee at the Iowa City location.
Speaking of which, the location of the hotel was ideal, and there were plenty of dining options within walking distance after a long days work. It was within minutes of the college and hospital, so if you're on professional or personal business in this district, I recommend staying here.
And, there was even a welcome reception for SPG members on Tuesday. I hadn't expected this, but it was a nice way to unwind after a long day of meetings.
I will stay with them again. In fact, I'm looking forward to it.
July 25, 2014
Rated 5 out of 5 by LJSKN patron
Great place to relax, Friendly and helpful staff
July 26, 2014
Rated 4 out of 5 by MT14 Comfortable Bed
The Customer Service Representative (April) was very rude & unprofessional when we checked in the hotel. Prior to our arrival I worked with Jennifer and she was accomodating, very pleasant and professional. After April was rude, I asked specifically for Jennifer who assisted me quite well! Other than that our stay went extremely well!
July 24, 2014
Rated 5 out of 5 by jonjon5 A great value for your money
The room was clean and neat. The staff was very helpfull and the location was excellent.
July 25, 2014
Rated 3 out of 5 by BettTraveler OK hotel, terrible club product
This is an average Sheraton-issue product. Very little storage space in the room. The Club product is an absolute joke. The breakfast offered is an insult to the guest. The pastries are no better than edible, the eggs are horrible. The quantity and variety of the offering leads one to believe that no one thought guests would show up in the morning to have breakfast.
July 23, 2014
Rated 1 out of 5 The Shower Doors Fell On Me While Showering
I had quite an experience at this hotel, at which i have stayed before and have a pending reservation in the future -- perhaps. While showering the glass sliding shower doors fell in one me. Well, one did, the other started falling away for me. I caught both of them and after a struggle stacked them against the wall. Had to shower without shower doors. All I got from the manager was "thanks for telling us about it." Insulting.
July 19, 2014
Rated 5 out of 5 by PickyV Exceptional staff and service
The staff, services and accommodations were exceptional. I read online reviews prior to booking but this hotel still exceeded my expectations. The beds were very comfortable and the hotel was very quiet even though it's location was in close proximity to restaurants, pubs & shops where there was allot of outdoor activity. The Sheraton takes pet-friendly to a new level. I often travel with my dog and the Sheraton hotel & restaurant staff were exceptional with addressing my pet needs. Also, we had a family member at the university hospital and the bell service and staff were outstanding. I would definitely stay at this hotel again and highly recommend it for it's service, staff, accommodations, and location.
July 14, 2014