Rated 1 out of 5 by ccrider126 Room Not Ready - AGAIN!
The hotel is in a great location. Unfortunately, this is the second consecutive stay where our rooms were not ready for check-in, well after an hour after advertised check-in time (i.e., 3 PM advertised, we finally got our rooms both times well over an hour after). Both times, we requested early check-in. Both times we were told availability is on a first come, first serve basis. We can understand that. (Next time, it might be good to do a little level-setting of expectations, perhaps advise that not only early check-in being unlikely; normal check-in time unlikely.) The net of it is not having our room available well after an hour of the advertised check-in time (3 PM), both times, two separate stays is unacceptable.
This time around, I booked a king; the staff tried to give me two double beds. I objected. A senior associate talks with the associate checking us in. The more senior associate is talking under his breath with the other associate in my presence. The senior associate takes over - proceeds to give us a handicap room without notifying me AND it is with two double beds! I called down to complain - nothing they can do. Fifteen minutes later I received a call, offered room switch to us for a king. It was too late by then, having a weekend graduation ceremony to attend and running late for getting ready. I won't stay here again.
May 18, 2015
Rated 5 out of 5 by thissurveyformstinks convenient
college visit, was able to walk everywhere
April 5, 2015
Rated 5 out of 5 by gonavy57 Great Staff
The entire staff at this hotel is outstanding! Knowledgeable, friendly and always ready to assist. Olivia at the front desk, Ellie in the restaurant, the delightful bar tender Hannah and the A.M. server Darren were all memorable. Whenever we go to Iowa City the Sheraton will be out home.
April 3, 2015
Rated 4 out of 5 by Ragbag family outing
The hotel room was great with comfortable beds and a room by the pool for the kids. Haley the front desk attendant was exceptionally helpful and friendly. If you are looking for gluten free in their restaurant then you need to go eat somewhere else. They have no idea was gluten free means and several people had to ask others and cross contamination of the 2 items I found to be gluten free.
February 24, 2015
Rated 2 out of 5 by FinderOfCoffeeMakerMold Mold in coffee maker
The stay was okay. Bed was comfortable. A little loud outside at bedtime, but it was NYE in downtown Iowa City so not unexpected.
We woke up in the morning. My girlfriend brewed hot water to make me tea before she made herself coffee. Thanks fully she made mine first because there was black stuff floating in the water. When opening the water reservoir, we could see big clumps of black mold floating around. If she made her coffee first, it would have been caught by the coffee filter and we would have never known.
I told the lady at the front desk when we checked out. She got defensive and told me I was probably mistaken suggesting it was coffee grounds. The room had self contained coffee filter packages so that isn't likely, plus it was in the water reservoir. Another employee walked up and he interrupted her to tell me they'd inspect it and get it taken care of. That's the response she should have given.
We had to go to the coffee shop and get coffee (on New Years morning, coffee is kind of needed you can understand). I was surprised the hotel didn't offer to buy us a coffee or offer some sort of apology at the least. Can't say it was a bad stay, but disappointed in how the situation was handled. No attempt to satisfy us or ensure our return business. If we drank that, it could have been much worse for both us and the hotel.
January 3, 2015
Rated 2 out of 5 by JoshAuroraIL Getting tired of being woken up at 2AM.
I've stayed at this hotel when I stay overnight for football and basketball games. It has a great location and is a generally nice hotel. However, this is the second time in a row I've been woken up at 2AM. I don't go to the bars so maybe I'm just too old to stay here and need to look at other locations. Also, I can't figure out why the rooms don't have fridges.
As far as who I'd recommend this hotel for, it's somebody who wants to go the bars and stay up all night.
November 29, 2014
Rated 2 out of 5 by JohnB74 Loud Hotel
This was the noisiest hotel I have ever stayed in. I paid a premium rate on a football weekend in Iowa City and stayed on the Club level floor. There was noise echoing in my room well past 2am from doors shutting and people loudly talking in the hallway. In our room, we could hear the toilets, showers, movement and discussions of guests in adjacent rooms. For the amount of money I paid for a night's stay, this was unacceptable.
November 24, 2014
Rated 4 out of 5 by Miller5 Nice, but could use a few new updates!
Hotel location is perfect. Staff was efficient.
Beds are great!
Carpeting in hallways/rooms could be replaced to freshen things up. All rooms should have a small mini refrigerator. Bathrooms are very pretty, but are way too small.
November 10, 2014