Rated 4 out of 5 by Mallory23455 Customer Service
When I addressed my complaint about my room key not working on two separate occasions, the front desk was responsive and polite. I would definitely recommend this hotel.
August 4, 2016
Rated 3 out of 5 by Jimbbbbbb Pay for the Club Level - You Should Get What You Pay For
This is not he only property where I have paid to be in the club level, there is a printer and scanner that does not work (no toner). It goes days without, and you have to go from the top floor to the bottom floor.
Ever heard of Amazon Prime?
If you want to charge a premium, you should provide premium service. You can totally tell by how many people are signed up for the Club Level when it comes to Hors d'oeuvre. Ranges from nasty mac and cheese to excellence.
August 4, 2016
Rated 5 out of 5 by JeremyM Best hotel in Iowa City
I have stayed at this hotel numerous times and I keep going back! The rooms are nice, modern, and always clean!
August 2, 2016
Rated 1 out of 5 by BJD303 In town for Wedding
On June 25th, 2016, my fiancé & I pulled in to Iowa City for a friend's wedding that started at 3pm. Since we had driven overnight from Denver, CO- I requested an early checkin for noon, which I fully understand is a request. Our room wasn't ready. I explained that we were extremely tired from our drive from CO & also needed showers, & told them the checkin time at 3pm wouldn't work because the wedding started at 3pm. We needed to be in sooner. She said she would contact us when our room was ready. We waited for HOURS, & kept going up to the desk bugging them because we really needed to get ready. The front lady snapped at my fiancé, so he went & sat down. I absolutely do not believe that a hotel that charges $170/ night can not treat us better. They didn't offer us a parking pass, a place to change or even give us some sort of insight when we would get a room. They didn't get us into the room until 2:30, which left us absolutely no time to shower &/or rest, & to make things worse, after the front desk lady gave my fiancé our key, I watched as she started laughing at how irritated he visibly was. I have never been treated so poorly by any company as badly as I was treated at the Sheraton in Iowa City. They made absolutely no effort to try to rush our process to get in. I felt extremely let down & disrespected. On top of that, I checked my credit card today & I'm getting charged $206 instead of $170. The whole experience was horrendous.
June 27, 2016
Rated 5 out of 5 by KCR4 Graduation weekend
It was an important weekend for us and the staff at the Sheraton in Iowa City really came through.
Helpful and friendly in all regards.
Great suite on club floor!
May 16, 2016
Rated 1 out of 5 by yougavemyroomaway01 Very poor customer service, overbooked, gave my room away
I prepaid for 2 queen room on the SPG website. I was planning to arrive late so I called the hotel to double confirm for late check in and was told everything was fine. When I arrived, about 1am, guess what? Only a room with 1 bed, I had 4 in my group.
I was not happy with the night manager as he did absolutely nothing to support. I do understand that issues occur, but the manager essentially went into the back room instead of trying to help the desk agent solve the problem. The desk agent was very nice and did his best, without his managers help.
May 9, 2016
Rated 4 out of 5 by mkozy Love this hotel
Iowa City Sheraton is one of my favorite hotels ever
April 12, 2016
Rated 5 out of 5 by Grace19 Had a winderful stay.
Great location and close to university campus in Iowa City. Will stay again.
April 4, 2016