Rated 4.3 out of 5 by 367
Rated 5 out of 5 by CJ1111 My Seventh Stay!!!!
I keep coming to the Sheraton Imperial in KL and now I feel it is my home away from home. The staff are extremely courteous and go out of their way to meet the needs of not just me but also other guests, as I have witnessed time and again. Room service meals are reasonably priced and usually good. The food at Villa Danielli (Italian) and Celestial Court (Chinese) is amazing! The pool is pleasant and offers a good place to relax on a sunny day. I very strongly recommend the Mandara Spa: wonderful treatments every single time. The monorail stop a mere 3 minutes away and the LRT station 5 minutes from the hotel definitely help me.
March 4, 2014
Rated 5 out of 5 by A2A2 My stay
Most impressed with standard of hotel, the hotel staff were helpful and friendly. The restaurants were execellent.
March 11, 2014
Rated 3 out of 5 by johndoe07 Needs upgrading
Hotel staff were generally very helpful and apologetic (e.g. Nathan).
However, hotel interior is dated and requires a refresh.
In the hotel confirmation received, was upgraded to Club Room but without the accompanying benefits. Duty manager refuses to acknowledge booking confirmation and instead downgraded to a normal room. Overall dissapointing service offerred to for an elite status member
March 10, 2014
Rated 4 out of 5 by Luc81 Great Hotel, shame about the noise!
This is a wonderful Hotel, all the staff are very friendly.
However, there is a very loud night club that you can hear till 5am. Even on the 36th Floor the noise is enough to keep you awake.
Otherwise it's great!
March 9, 2014
Rated 3 out of 5 by Munir66 Needs improvement
Just not a good exprence .i think Staff does not care . Hotel staff need more trying in the brackfast aria and they need extra staff to deal with the gust .
March 9, 2014
Rated 5 out of 5 by PDutt Best Place in center of KL City
If you a shopping lover, the stay in the hotel would be best. Also, the Chinese & Italian Cuisine in the respective restaurant of the hotel are best.
March 8, 2014
Rated 4 out of 5 by M1aa nice comfy room & bed
Comfy room and bed really helps me to recover from long travel. Exactly what I need is catered well by Sheraton.
March 2, 2014
Rated 5 out of 5 by theoaks1850 Good location and staff
Good location and staff are major reasons of the hotel. Minor reason include the piano playing and singing at bar.
March 1, 2014