Rated 2 out of 5 by CYCHUA Poor attention to details and staff coordination
As SPG gold and being a Malaysian, shameful to say this is the worst SPG I have ever stayed and the reason to stay is being our corporate chosen hotel. First, I never feel like a SPG gold member as I have in other SPG props, but that is small matter. The worst thing is the arrangement of transport, I was asking to reserve me a taxi to nearby but they said their taxi is not by meter, have to charge me RM40 for 3km, come on, I am Malaysian. At the end when I boarded the taxi, the taxi in fact was going by meter ??? Also when I reserve a taxi to airport at 1015am, I finished check out exactly 1014am and walked out the hotel, they are many staffs, yes, many but idling. No one came to me to ask what do I need where I expected a taxi should be there waiting for me, ok, I talked to one of the looked like concierge staff (by the way many idling mans are wearing different uniform) that I have pre-arranged a taxi, and he was asking me by cash or? I told him I have pre-booked and inform the staff charged to room and I already checked out and was paid! Then he suddenly went and found the file, then start calling a taxi from the pool. Very disappointed, heart broken being a Malaysian.
July 16, 2014
Rated 5 out of 5 by Croc63 Simply great
Every thing was perfect except, perhaps, the view on the Petronas Tower which is now partly blocked by new constructions.
July 14, 2014
Rated 5 out of 5 by EJANG1423 Feedback
Dear Sir ,
I am glad that the service standard has improved ten fold . My last visit was a great disappointed when I didn't manage to get my water supply to my tub . This led to the GM offering me a cook book and a compensation award of 5,000 SPG . Both I have not received though
I actually moved to Meridien the last few months but I always love the Homey ambience of Sheraton Imperial . I hope to return for more stays
Please keep up the good work
July 7, 2014
Rated 3 out of 5 by Bala01 Latest stay
We have stayed at this hotel many times in the last 15 years & there is one recurring theme - the hotel is badly in need of renovation. The room décor is looking very tired indeed. Our latest experience shows door handles falling off, bathroom taps leaking at the mains, the TV system is a shambles throughout the hotel (it takes many minutes of hit & miss before you can get a channel of your choice as the TV does not respond to the remote control), a very irritating phenomenon of having to re-connect your mobile phone or laptop every time you want to log into the Wi-Fi system (depending on whether you are in the lobby, buy the pool, in your room or in the Club Lounge) - in other words, there is no centralized I-Fi system for the whole hotel unlike most other hotels in the World. The positive aspects are that the staff are very friendly & helpful (as most Malaysians are), the food is good if a touch repetitive & the familiar surroundings do help. Mr Derrick deserves a special mention for all his help in making our stay comfortable.
July 8, 2014
Rated 5 out of 5 by Windsong An excellent place to stay
We found all aspects, staff and facilities of the Sheraton Imperial, to be of an exceptional high standard; we have no hesitation to recommend this hotel to others. We would like to commend the following staff members:
Concierge - Faisal - his response and attention to detail when providing information and problem solving was excellent and reassuring to us.
Doorman - Hisimail - his response, advice and personal attention to us was excellent
Door Greeter - Tasa - an asset to the hotel, he is a wealth of quality information; he responded with cheerful and meaningful advice when we left and returned to the hotel and later on our departure his advice meant we left the hotel in a relaxed and calm manner
Breakfast waitress - Siti - always cheerful and obliging
July 3, 2014
Rated 3 out of 5 by JG25 KL Sheraton Needs Improvement!
While the ground floor was quite a view, the rooms were old and the linen stained. This hotel needs a renovation badly...
July 8, 2014
Rated 3 out of 5 by BxLL Would usually recommend but service quality seems to be declining
I've always favoured this hotel for many years, sometimes staying a whole week and hosting guests there. The bed and room is very comfortable. Recently however, to my disappointment, service didn't seem as good especially in answering the phone and responding to a request for service. During the same stay, I almost missed a dinner appointment and put a friend in a spot because it had not been properly verified that we were in our room waiting, causing the friend unnecessary wait in the hotel lobby for more than 30 mins. As a result the friend who came to pick us up left and we were late by an hour.
June 23, 2014
Rated 2 out of 5 by Calvin8373 Dirty Bed Linen and Poor Service
Both single beds linen were not fresh changed, that was clear. Imagined it one look like blood stain and another pretty much like not washed. Called the SPG Gold customer service line and they just sent 3 housekeeping staffs for the bed linen changed and no follow up call for the explanation. In addition the bathroom got no shower gel in placed. Totally unacceptable service level for fundamental cleanliness to be top norm hotel chain. Serious need for improvement.
June 26, 2014