Rated 5 out of 5 by Kylette Made our weekend special
I am a platinum guest and have been travelling and living at SPG hotels for almost 5 years. My family and I were staying the weekend to celebrate my parents getting married. A manager on staff, Chanay, made our trip really special. She took time to ensure that my parents felt recognized and even helped me coordinate a birthday surprise for my niece. With the proximity to the river walk and the great price, it's hard to beat!
July 17, 2015
Rated 1 out of 5 by TravelerLori Disappointed
I have never written a bad review, this is a first for me. I feel compelled to since my stay at this hotel was so problematic.
I made reservation two weeks in advance, through the hotel's own website, for a King Size room. My fiance and I checked in at the hotel, with no mention that we'd be in a different room than what I had reserved. We got into the room and were shocked at how small it was. I immediately knew it was not the room description I had reserved. The bed was a Queen, not a King. I called the front desk so that the mistake could be corrected, only to be told that they did not have another room to move us too. Very disappointing. My fiance & I were surprised as this has never happened to us before. So we were just thankful our stay was only for one night, as we were not happy with the room. Definitely the smallest hotel room we've ever been in, and we've been in tons. The staff offered to cover valet parking and give us a free breakfast at the hotel. I went downstairs to clarify what I needed to do in order to get free breakfast and to make sure that the parking was not going to be on my bill. The staff assured me that it was noted on my account that parking was covered. Also, she handed me a certificate for free breakfast. When I received the invoice under my door the next morning, the parking fee was not taken off as I had been assured. I had to go back downstairs to have this corrected.
We then thought we should at least take advantage of a free breakfast, although we had reservations for brunch elsewhere. The food was average, sausage was not edible, overcooked. But hey, it was free. No doubt we should've went to our initial brunch reservation elsewhere though.
I was curious to understand why my reservation was not honored, and asked the front desk if I could speak with a manager. Mind you, I approached this in a friendly, non-confrontational way. It is not my style, nor have I ever asked to speak with a manager. I just wanted to understand how a hotel doesn't carry through on a reservation. A manager, Jenee, came out to speak with me. I nicely asked her my question and got what I felt was a hollow, insincere response about how sometimes this just happens. I didn't follow her explanation, which was terse, she mentioned that there could've been a problem with a room such as a leak and therefore they couldn't control my being moved to a different room. My question wasn't answered, and I felt that the manager greatly lacked empathy, and even worse, sincerity. It's our feeling that our reservation was simply not respected or honored. We somehow got bumped out of the room we reserved. I note that we arrived approx 4pm for check in, so not too long after the 3pm check in point. We left the hotel with a really negative feeling, and agreed we'd never come back. On a positive note, our parking valet, a gentleman by the name Kory, was a refreshing energy and seemed to be on top of things more than anybody on staff.
July 13, 2015
Rated 5 out of 5 by ShelbyP Loved it!
I loved loved LOVED staying here. The staff was very friendly. The location is one you can't beat - it's within walking distance to most anything you'd want to go to downtown. The lobby is absolutely gorgeous - I couldn't believe I was staying in such a nice place. Somehow I landed a room on the top floor which led to a nice view of the street and the building next to us (which I enjoyed). It was storming quite heavily and it was beautiful to watch, but the room was nice and quiet. The curtains must be blackout because no light was getting in if I didn't want it to. The bed was also very comfortable, I didn't really want to leave. We ordered room service and the only complaint I have is that I got a call back saying it "might take a while because it's a large order" and when the order was delivered the woman told me my pizza was probably smashed because the order was big and it wouldn't all fit on her tray properly so she stacked things on top of the pizza. I would think such a nice hotel would have staff that are able to not demolish food and make rude comments (repeatedly saying our order was large - we didn't want to have several orders due to the service/delivery charge), but I know some will always slip through the cracks. Overall, I had a great stay and hope to return soon.
June 30, 2015
Rated 5 out of 5 by TACJKC Wonderful Staff
It was our anniversary, and being from the local area we played tourist. The two nights we stayed were very enjoyable, we loved the history of the hotel. The entire staff was most pleasant and very helpful. They helped make our 45th anniversary unforgettable, we enjoyed a bottle of wine and chocolate dipped strawberries. We would return for another stay in the future.
June 22, 2015
Rated 5 out of 5 by Freda5 Great San Antonio Hotel
Our stay @ The Sheraton Gunter Hotel was great. It is a beautiful hotel, and we enjoyed our stay. From the check-in to the check-out! Cleanliness and comfort were outstanding and the staff was very friendly. Only one bad thing, our visit there was too short! Would definitely stay here again.
June 20, 2015
Rated 5 out of 5 by Pam52 Great features
Great stay at this hotel!! Would recommend them to anyone!! The staff was so helpful and friendly!! Thank you!!
June 12, 2015
Rated 5 out of 5 by BillRMD SUPERB STAY!!
My wife and I eagerly anticipated our return to the Gunter after an absence of several months, and we were not disappointed! Late-night checkin by Mark at Reception was efficient, friendly and welcoming. Our "confirmed" suite upgrade was a delight - spacious and beautifully appointed with stellar housekeeping. Angela, Reymundo and Dustin in the Market Restaurant were superb, customer friendly representatives of your hotel (they were kind enough to remember us by name after our first visit), food and beverage options were varied and delicious (thanks, Rey, for the exceptional green tea brewed with steamed milk!), and Ronald continues to craft the best omelets on the continent! Porfirio and Jeff provided great service in the Club Lounge. The pool and fitness center were most appreciated. Thanks for a great stay - we look forward to an early return!
June 11, 2015
Rated 5 out of 5 by PETERMEX AGAIN EXCELLENT EXPERIENCE
I returned and again an Excellent experience in this historical landmark. The Gunter is great. The staff friendly so you feel like home. Check in was fast and with all the Platinum SPG Benefits.The lobby open bar is great and breakfast buffet at Market restaurant good with everything you need. Wifi strong and the Club Lounge with Texas style to relax and enjoy complementary drinks and snacks, including light breakfast. Location just in the heart of Houston street where you can walk to one of the best restaurants in town, riverwalk is a block or two from the hotel. I really like to visit the Gunter Old school property with more than 100 years but in great shape renovated and nice Texas atmosphere. Thank You Mr Mc Donald for another Superb visit. My Home in San Antonio
June 1, 2015