Rated 5 out of 5 by Jimmy91 Made our anniversary!
During checkin, the staff casually asked the reason for our stay, and I mentioned it was our anniversary. Since we were redeeming points for a free stay, I was pleasantly surprised that we were given a prime corner room on a top floor! We went out for dinner and dancing, and when we returned, the staff (no idea who, or I would mention them by name) had placed a tray with champagne and chocolate covered strawberries in our room. What a surprise! My wife thought it was all my idea, so of course I took the credit, but that was such a thoughtful touch by the staff! Please thank them for me. Our Anniversary stay was wonderful! Thank you! The hotel is a 100+ year old landmark, but is nicely renovated and up to date. As you can see, the staff is great, and really makes the difference.
July 7, 2014
Rated 3 out of 5 by Nuttytraveler Super disappointed
I've stayed at this hotel numerous times in the past, but lately the charm has gone. While I miss the old look, I am ok with the new paint and boutiquey look; but the staff seems to have let the new look go to their heads. Not nearly as nice and hospitable as they once were (even though many are the same people).
July 21, 2014
Rated 2 out of 5 by Brian413 Disappointing!
We've had a lot of good experiences at Sheratons, but not this one. We asked for feathers to be removed prior to our arrival-they were not; we took them off the bed and put them in a corner, and they were simply left there by the cleaning staff. The toilet hadn't been checked, and didn't work, which was hugely embarrassing at 5am; and the internet was down, with no estimate for a fix, for the two days we were there, which was a massive work problem. Not impressive, especially for Platinum guests. At least the reception guy on checkout gave us 7,000 points, which at least was something.
July 16, 2014
Rated 3 out of 5 by jcwildcat Sheraton Gunter not what expected!
Hotel was not very clean nor spacious enough for comfort.
July 20, 2014
Rated 2 out of 5 by MarkTex123 Usually dependable but not this time.
I have stayed at the Gunter many times. Normally it is great. The Staff is great and I almost always get upgraded to a corner suite. But this time something went wrong. The A/C in room 813/815 (bedroom) did not function properly. the Quesadilla I ordered for room service was terrible (sitting atop blackening lettuce??). And then little things started ticking me off, like why I have to go through 4 independent stations, 3 religious stations, 3 PBS stations, Azteca, Ion and Gala before ever reaching a network station (ABC). Shouldn't those stations be on the back end and the stations people are looking for be first up on the dial?? I think ESPN is like channel 35 or something. Why? And why can I see the unfinished wood supports under the new curtain forms? Could you paint them? And why are the same 4 non-descript pictures (aligned in a little square) in both the bedroom and the living room? And why are the same three meaningless and ugly pictures on the hallway wall repeated again just 30 feet down the hall? And what is the one picture with just some random design? UGLY. Sorry, normally these things wouldn't bother me, but I hate it when things are done halfway. All of those little things at the end are just not paying attention to detail.
And why the big revamp of the lobby, but the rooms have the same carpet, chairs, and ugly brown wallpaper? Are you planning to re-do the rooms too?
Lastly, the new workout room is nice and roomy -- almost too roomy. Maybe you plan to put in more lifting equipment, or at least some additional weights (other than just dumbells), but more equipment would be nice.
The food issue is not new - the Gunter room service has never been great, but it should be at least appetizing to look at. A revamp of that menu would be nice.
On the plus side, the lobby re-do is nice and the young lady at the bar was delightful.
July 20, 2014
Rated 4 out of 5 by pbuffett Great staff
Great staff. The hotel is beautiful.
July 18, 2014
Rated 2 out of 5 by Mistyle17 NOT A GREAT STAY
Was here over the weekend with my 3 teenage kids. Requested early check-in by noon and room wasn't ready til after 3pm. Some kind of yellow stains on the conforter. Went to take a shower and there was a used bandaid in the shower, was sure then that the room hadn't been cleaned completly, had housekeeping come up and remove the bandaid. Was told sorry that the lady who cleans normaly was on vacation. Asked for them to coem clean the shower and now one ever showed up. The best part of our trip was the Club access.. Friendly Staff and Food was good and fresh. No I will not be staying here again. Also for the price really needs some inprovements in the bathroon area.
July 7, 2014
Rated 5 out of 5 by AndyM Awesome Hotel
This hotel is in a great location. Basically, it is one block from the Riverwalk, a short walk to the Alamo and a couple of doors down from the Childrens museum. The staff is very professional and accomodating.
This is now my favorite Starwood property in the San Antonio area. I'll definitely stay here again.
June 14, 2012