Rated 4 out of 5 by Jessi1126 Beautiful Hotel
I loved this hotel! The only issue we had was a noisy baby next door and the hotel immediately moved us to a quieter room.
The bed was incredibly soft & fluffy.
I loved the history of the hotel.
All the holiday decorations were gorgeous.
The location was close to the Riverwalk and downtown attractions.
There is a Starbucks right across the street. Score!! :)
December 1, 2011
Rated 5 out of 5 by dpsul09 Lovely experience altogether
We only stayed one night but we were treated like royalty. We so appreciated the little details and customer service. There were only two things that we thought were less than awesome, and that was the price of parking and the fact that the club lounge had no service on weekends. Isn't that when most people travel? Seems an odd policy.
March 4, 2013
Rated 4 out of 5 by RGVTraveler Historic hotel with character.
The Sheraton Gunter has been our choice for a hotel when we are staying in downtown San Antonio. The location is great with the Riverwalk, Majestic Theater and restaurants a short walk away. The bathrooms are small, but the rooms are well appointed and comfortable. We have been regular guests at this hotel when we travel to San Antonio.
December 21, 2011
Rated 5 out of 5 by Lynn16 Beautiful historical hotel in best location with fabulous staff
From the valet parking staff to the front desk, housekeeping, concierge level and bartending staff, couldn't ask for more professional, expert service. Great recommendations for places to eat, visit in San Antonio. Location is perfect to visit any part of the city. I love historic hotels, this is one of the best.
January 12, 2012
Rated 5 out of 5 by cheetah Historic Gunter Sheraton meets all needs
The Hotel staff was wonderful. Cheerful greetings and smiles made my family feel welcomed. We had some special requests and the staff accommodated every one. Rooms were spacious and enjoyed the history associated with this historic building/hotel. Great location--walking distance to all riverwalk attractions.
February 9, 2012
Rated 4 out of 5 by KLB25 Check In
I checked in late and was never recognized as a Platinum member. My room was over a very busy area so sleeping was difficult. I went downstairs the next morning and an amazing front desk person named Amy changed my room and took very good care of me. It redeemed my stay and I will return thanks to her!
February 19, 2013
Rated 2 out of 5 by Bean Rooms need renovation
The toilet in our room had mold around the rim of the inside. The carpet was dirty and old and needed to be replaced. The air conditioner was loud. The room was very noisy with street noise which is why we found ear plugs next to our sink. Hotel is very tired and needs upgrading.
March 10, 2013
Rated 5 out of 5 by Alsredo Cool hotel
This is a great hotel. Comfortable beds and pillows. Location convenient. AC wasn't as cold as I would like. Only cool to 70 degrees. Otherwise great place and staff very friendly and helpful.
July 31, 2013
Rated 4 out of 5 by Traumadoc magical at Christmas time
A wonderful location, close to everything we wanted to do. The wi-fi was a problem, kept dropping off my laptop, and it seems unfair to want to charge a separate fee for each device, i.e. laptop, smartphone, ipad. OVera;; we loved this fine, historic hotel.
December 8, 2011
Rated 5 out of 5 by Phil66 The staff was incredible!!!
My husband and I were supposed to go to San Antonio together to a convention but due to a back surgery, he could not go. I went alone, stayed in the Sheraton Gunter and had a wonderful experience even though I did not have my husband there. The breakfasts were good and the evening repast. The last day my flight did not leave until 9 pm, therefore I was concerned about sightseeing then having to fly without showering. I was able to leave my bags at the hotel while I was out, and then I was able to use the pool shower and the pool so that I was refreshed for my flight!! I am soooo appreciative of that "extra" touch for me!! Thank you sooo much.
July 22, 2013
Rated 5 out of 5 by Easyup2 Hotel is visually appealing yet comfortable.
The hotel has a very attractive look to the inerior yet was comfortable and relaxing. The front desk staff was professional and very helpful. Our room met all of our expectations and more.
July 13, 2013
Rated 1 out of 5 by Lindy Lovely Hotel & Great Location
The Gunter is a lovely boutique hotel located 2 short blocks from the riverwalk, 4 to the Alamo, a trolley stop at the door, with restaurants, drug store, bagels and coffee shop nearby. What else could you want? Super helpful & friendly staff, stately charm and just the right amount of elegance with lovely rooms and comfy beds. I was MORE than pleased with our stay. We loved the old hotel switchboard on display in the lobby. I would recommend the Gunter to anyone. It was a perfect gem, glad we found it.
December 6, 2011
Rated 5 out of 5 by AlphaPros Best Sales and Catering Staff Around
Our association hosted a conference at the Sheraton Gunter and the staff treated us very well. They were very accommodating and provided the best atmosphere for the conference. And the food was absolutely amazing.
May 7, 2012
Rated 5 out of 5 by scubaguy Great place to stay
One of the best Sheratons I have stayed at. The amenities are great and the location is close to the Riverwalk. Only negative was the hot tub was normally not hot enough.
June 27, 2012
Rated 4 out of 5 by Sandy48 Nice stay
We were in San Antonio as part of a cross country driving vacation. We were checked in by Patrick who was incredibly helpful. After we checked Patrick helped us with recommendations of things to do, places to go, directions and restaurant suggestions. He was right on with everything.
The hotel and our room was very nice but our room was somewhat worn. The carpet needs to be replaced. The leather desk chair was torn in several places. The bath and shower was clean but also worn. The shower head is unusually low on the wall making it a bit difficult for an average sized person to shower.
The service of the staff, however, made up for the room.
April 26, 2013
Rated 2 out of 5 by Patrick123 Older hotel needs updating
This is an older hotel that needs updating. The carpets were dirty, the A/C didn't work well, the sink was backed up, etc. etc.
April 15, 2013
Rated 5 out of 5 by NoInsu Beautiful Hotel
What a beautiful and historic hotel this was! Great location, walking distance from the "Riverwalk," and much more!
September 5, 2012
Rated 4 out of 5 by WilliamSB Great Historic Hotel
This hotel is centrally located downtown and only 1/2 block to the famous Riverwalk.
December 7, 2011
Rated 2 out of 5 by Myrightfoot Ear Plugs are not the solution
I'm sure you have lots of comments about some rooms being really loud. I give credit to the staff that checked me in but the noise from mechanical systems was very hard to deal with.
We also experienced poor service at the bell hop stand and concierge. They seemed very difficult to deal with uninterested in helping guests.
The food at the restaurant and coffee shop was great, along with conference food. The rooms are clean and well tended, but the toilet seat was about as old as the hotel and showed it. That too easy a fix not to mention.
The location is great and with a few minor changes this should be a flagship location.
October 29, 2012
Rated 5 out of 5 by Paul52 SA Trip
Perfect location. Great historic hotel. Very impressed
May 16, 2012
Rated 4 out of 5 by WantsMoreTravel Only 1 complaint
This hotel is a great place to stay to see the Alamo and the Riverwalk. My only complaint is the $28 (plus tax) for parking. Seriously?!?!?!
December 28, 2013
Rated 5 out of 5 by Austonian Outstanding Historic Hotel Near Alamo
This is currently my favorite hotel in Texas for a number of reasons—but primarily because of the superb job the Sheraton has done in honoring the history of this century-old building and retaining the old world charm. I was upgraded to the Governor’s Suite, which I’ll admit was very kind of the hotel, but the other rooms are equally as nice. The Governor’s Suite was large and spacious. I especially liked the heavy wooden shutters that you could open in the mornings and close in the evenings. While sitting in the lobby, it felt like you were in the early 1900’s…with all the hard wood, marble floors and antique chandeliers. The Alamo is only about a 5 minute walk from the hotel, and the River Walk is equally as close.
I recommend to SPG Corporate to increase the category designation of this property from Category 2 to Category 3. My opinion is that room quality, guest amenities (including full Club Level lounge), and prime location in historic San Antonio far exceeded expectations for what customers are currently paying/night. Judging by the guest reviews, Hotel Gunter has one of the highest customer satisfaction ratings in the network, and, I’m giving the hotel 5 stars across all points of evaluation. Keep up the excellent work, Hotel Gunter!
Highly recommend this property if you’re considering staying in the San Antonio area.
October 17, 2012
Rated 3 out of 5 by Jenn1975 Did not live up to my expectations
When I made my reservations online I was under the impression that we would recieve breakfast included with our room rate. We could have choosen $166 a night with no breakfast or drinks or $188 a night. We choose the higher of the rates based on the free breakfast and free drinks in the afternoon/evening. We did not get either because the breakfast and drinks is only during the week mon-frid and we were staying here over the weekend. When I asked the front desk about this I was told we were paying more for an updated room which was not the case because we had someone else staying in the hotel for the lower rate and his room looked exactly the same. If this was not something that was offered during the weekend why would this option be offered on the website for a weekend reservation? When we get there we arrive about 2 am on saturday morning only for the lady at the counter to ask if we called to say we would be late, I said no and she said well let me see what we can do. Like we might not have a room. Again I say why would I do that if we made reservations on line and the hotel had already taken out payment for the 2 night reservations. We did end up with a room thank goodness. So I am not pleased with the amount that we spent versus what we thought we were getting. The friendliness of the customer service at the front desk was lacking a great deal.
March 4, 2013
Rated 5 out of 5 by theoracle Very Cool Hotel
I've really enjoyed by two stays here when coming to San Antonio for business.
The hotel is in a very cool historic building that they are in the process of renovating. Great looking lobby. Slight dust and work noises, but nothing much really. Once they are totally done, it's going to be one sharp looking hotel.
The front desk is always very friendly, outgoing and seem to genuinely want to help make your stay great.
Located a short walk from the Riverwalk and other attractions. If you are not RIGHT on the Riverwalk,this is a great place to stay.
I also enjoy the bar as well. Friendly bartenders that pour good drinks and are good with conversation.
This is def my go to place when coming to San Antonio.
November 20, 2013
Rated 3 out of 5 by PlatTraveler Hard To Believe!
Have stayed at the Gunter in the past and thoroughly enjoyed the experience. It was a breath of fresh air from the typical "cookie cutter" hotels. The old property was beautifully restored with natural wood throughout, high ceilings and magnificent chandeliers in the lobby. Well trained, friendly staff and fabulous location.
The rooms were certainly not uniform, but were very comfortable.
My recent stay was a HUGE disappointment. Walking into the lobby, I was confronted with the natural wood having been painted a glaring white, the natural wood columns were covered by sheer white drapes and the classic chandeliers had shades covering them. The beautiful look of the Gunter had been destroyed by a "mad" decorator. Hard to believe that someone thought this look would be appealing.
My synopsis states that I would not recommend this hotel. I still feel that aside from the bizarre renovation, the Gunter is a fine property with great staff and location, but the cannot recommend it based on the "destruction" of the classic feel that existed.
December 23, 2013
Rated 5 out of 5 by kingdaddyjr Remarkable Staff
I have to give 5 stars to the staff at your hotel. I have traveled on many occasions and stayed at a wide variety of Hotels. I have never been treated so well at any hotel by every member of the staff. And I am not the type of person that wants to be treated special and given upgrades, or extra amenities. Just treated friendly like a friend in town. From the very start the Concierge and parking staff greeted us with a very friendly attitude. The front Desk was very friendly and Very fast. She had my room key in my hand before I could find my credit card. I was at the hotel for the Labor management convention, and the staff that took care of us where wonderful, Very friendly, very good at their job. professional and they did not give me the impression they was there to cater to my every need but there to do their job and treat me as a guest. During the social, one of the waiter/bust persons even cracked a joke to me and my wife while sitting at a table sharing an adult beverage. I thought what a perfect time for him to leave his impression on us. It was not a business moment but a Social. And last but not least the person we came into contact with the most at the Gunter was our housekeeper. She was magnificent. She worked long hours, and every time we passed by her she was smiling and always had something positive to say. She was always around, I felt like we had our own security officer on our floor she was present so often and she noticed everything. She really seemed like she loved what she does. And maybe interacting with people is what she loves about her job. But she was a very pleasant person to interact with leaving or returning to the room. I really wish I could remember her name to leave her personal credit. The only negative things I have about the hotel is that my bill does not match my receipt. But it has not cleared my checking account yet. So I am waiting to see what they process on my card. The second is that the Hot tub was not hot. The only suggestion that I have for the hotel is that some of the hotels I have stayed at have adult hours for the pool and spa. close the pool at 9 or 10 to kids. and let the adults have time without all the kids around splashing and screaming. My wife and I like to just sit by the pool and drink our drinks in a adult surrounding. But hey the Gunter did have a wonderful bar. Loved it. The gym was very clean and well maintained. Thanks again for a wonderful stay and the friendly atmosphere. Hats off to your management team, They must have one very good recruiting process. The staff they have hired really left a good impression on my wife and I. Thank you Gunter Sheraton.
June 15, 2013
Rated 3 out of 5 by DonP16 Old
Lobby under construction and front door to main street locked. Had to go out garage exit to get to the front of hotel. Billing incorrect the first time. Had to go to front desk to remove internet charge (SPG member). Room was cold with great view and sounds of heating/cooling units on rooftop. No soft close on old room doors so heard load door closing until late in the evening.
December 16, 2013
Rated 1 out of 5 by ScottyXray Disapointing
Arrived at the hotel late, Valet guy was on the ball and greeted me immediately, however had to wait at the front desk for 10 minutes to be helped. Front desk clerk did not even mention my Platinum status or even ask about points or welcome gift. Was given a room that appeared to be clean, with the exception of the carpeting and furnishings. Carpet had several stains and had been cleaned so many times that it was loose and had waves in it. Went to the restroom and stepped on the transition from carpet to the tile, and was stabbed in the foot by the tack strip on the carpet.
I would never stay at this location again.
September 3, 2013
Rated 4 out of 5 by nkwoking san antonio weekend
Wonderful 4 day weekend; in town for family event. Great customer service; answered all questions quickly; helped secure needed wheelchair. Executive lounge staff; bar; restaurant; front desk and concierge/parking staff all were attentive; some calling us by name. Room was large; bed very comfortable. Would like to have seen higher quality towels; but that is the only suggestion to offer and admittingly not that significant. WIll return to SA and will not look for another hotel; location was excellent too
February 8, 2012
Rated 4 out of 5 by HollyB94 This hotel has good features, however....
Upon check-in I was informed by the desk attendant that your hotel had a heated outdoor pool and hot tub. When I checked the water temperature of the pool and hot tub after dropping my luggage off in my room the temperature was at 72 degrees! It was not warm enough for me to enter.
I mentioned this at the front desk they told the appropriate hotel personnel. When I checked the water temperature 2 days later it had risen to 78 degrees. It was still not warm enough for me to enter.
My suggestion would be for the desk personnel to not inform guests that the pool and hot tub are heated when they are lukewarm at best.
November 12, 2012