Rated 3 out of 5 by Debbie123 Very friendly staff
Comfortable, friendly, & clean.
April 1, 2013
Rated 1 out of 5 by TerriN Below my Expectation
Upon checking in I waited to be recognized for my platinum status, I was not. I mentioned to the woman I'm platinum, when she did recognize me and she said yes I know. I was not told about the internet. I was then asked if I wanted points or a movie. The room was definitely NOT an upgrade. It was old, dingy, needed paint and the shades were very dusty. The desk chair showed much wear beyond the leather. The plate of salad I had in the bar the evening I checked in had stains on it and I had to send it back to be cleaned. The following morning at breakfast the waiter brought me cold coffee in a pot half full clearly used by another guest. The oatmeal was also cold and had to be sent back to be reheated. The put in the microwave instead of dishing a new bowl. There were two small towels left in the bathroom, the bathroom had no fan and the shower curtain smelled of mold. The toilet was institutional, without a seat. The best came when checking out at 4:00 am on a Sunday, no other guests in site, the gentlemen at the desk never said two words to me, not a thanks, not a how was your stay, nor was I asked if I wanted those points, since clearly I did not watch a movie. I stood in the lobby waiting for the very nice valet and the desk clerk went back in his office while I stood there alone at 4:00 am.
January 25, 2013
Rated 2 out of 5 by mdlgrizzly Not Impressed
My usual Four Points was booked for the evening, so on a lark, I decided to try this property. It's a beautiful old building in an interesting and fun part of San Antonio. That being said, my room was not up to snuff. I arrived very late from having been on the road all day, so I really didn't take the time to look the room over before bed. The next morning, being the coldest morning of the year thus far, i went to the thermostat to turn up the heat a little and found the control plate ripped off and unusable. Ok, so no big deal. Then I noticed that there was a lot of long brown hairs everywhere in the bathroom (certainly not mine) and that the tub was dirty as well. Being in a rush, I figured i would just put up with it and get moving. However, there was no hot water when I turned the shower on, very little pressure and the tub drained very slowly. Not a comfortable experience.
This being said, the beds are comfortable and I did get a continental breakfast in the lounge. I also mentioned the problem with the bathroom when i checked out and the desk attendent removed my 28 dollar valet charge, which I appreciated.
If you want to stay in a grand old hotel in the middle of it all, Hotel Gunter will do just fine, but I prefer the modern conveniences of a Four Points where the internet, parking and water bottles are free. I won't be back to this property.
November 14, 2013
Rated 2 out of 5 by drewgonz12 Good location and a mixed bag of service
I waited a few weeks before writing this review to let things soak in. I stayed with my family over a long weekend in February with my family. We had 2 rooms. The stay started out well and the service at the front desk was wonderful. They were helpful in finding us 2 rooms close (although not adjoining as requested) and were able to get a couple of roll-aways to accommodate as well. The location is also great to explore San Antonio in the riverwalk/Alamo area. The lobby is very cool looking and has a lot of character. Other than that though, the hotel really is lacking. Our bathroom was small and cramped. There was little space to put your toiletries. The mirror was cracked, the shower is made for someone who is less than 5 feet tall and had a draining problem. The furniture in the room was falling apart in many cases and the noise from the street was really loud. Finally, the cap it off we used the club lounge and on Monday morning February 18th I had one of the rudest examples of SPG service ever. We had gone in there with our kids like normal who really love the club lounge and are generally well behaved. The person managing the room was so incredibly rude it is hard to described. Rolling his eyes, ignoring our group, not responding to polite requests for items to be refilled, etc. That guy really needs a lesson in etiquette. So, in summary, good location, rooms that need updating, and service that needs some help.
March 18, 2013
Rated 3 out of 5 by casual56 Sheraton Gunther San Antonio
This is an older hotel that is in need of some restoration. Beautiful hotel with some truly great ambiance; however, during my recent stay I was disappointed with a couple of issues. First, the desk chair in my room was shedding the faux leather covering so badly that it was not possible to sit in it without the material sticking to my shirt. When I contacted the front desk regarding this matter they indicated they woul replace my desk chair, but such never occurred during my three night stay. Perhaps they planned to do this and failed to do so because housekeeping never serviced my room the day after I inquired about a replacement desk chair. I called the front desk the first day of my stay about the desk chair issue; and no housekeeping service was provided on day two of my stay. When I contacted the front desk about no housekeeping service having been provided I was advised that such would be provided shortly, but alas after returning from dinner my room had not seen any housekeeping services. Front desk staff seemed to be unresponsive in addressing needs I made them aware of. I was attending a conference at this hotel and stayed at this location because it was the host hotel for the conference. I would not recommend this hotel based upon my experience and would encourage the association that selected this hotel for their host location to look elsewhere in San Antonio in the future. Disappointed in attentiveness to issues by front desk. However, the bed was incredibly comfortable and room was quiet.
October 17, 2013
Rated 4 out of 5 by Jason1104 NICE HISTORIC HOTEL!!!!!
I stayed here with a friend of mine. Finding the hotel is easy however, they charge $28 dollars to park in their parking lot per night or you can valet for $30 bucks a night which, personally, i think is a litle steep. We parked at a parking garage that is owned by the city for $14 bucks for every 24 hrs. Upon checking in, we were greeted by Marc, who took very good care of us upon checking in. My friend went to her room and I went to mine. Upon walking into the room I noticed that the room was a little warm, but at that particular time I didnt put too much thought into it because since there room was previously vacant, I assumed that the hotel turned the A/C up to a certain point where it would come on at a later time. The room was very nice, bed was very comfortable and the pillows were to die for. Once my friend and I got into our hotels rooms we decided to sightsee. Upon returning to th hotel several hours later, I noticed that it was still quite warm in my room but I thought that since I had been walking around for several hours and came back hot that was maybe the reason why. I went to bed for the evening and woke up around 2am because it was so hot in the room that I couldnt take it. I called down to the front desk and told them about the situation and they moved me right away to a antoher room which was two doors down. Since there was an issue with the previous room the hotel provdied a free breakfast voucher for me to use which I was greatful for. The food at the restaurant was absolutely delicious!!!! I would definitely recommend this hotel and I will be staying with the Sheraton again in the future.
December 8, 2012
Rated 3 out of 5 by EAA1947 Not up to Sheraton Standards
I chose this hotel mainly because of my SPG Membership. The hotel is in the historic part of San Antonio and the lobby is Art Deco which is very nice, However the room that I was allocated on the Club Floor (not an upgrade I might state) I had views of Air Conditioning Ducts next door rather than those of the city. When I later asked for a different room I was told that I could go down to the lower Non Club Floor but not given a different room on the same floor. The room was rather bland and for an art deco hotel the room is rather featureless with not a hint of "Art Deconess" the furniture is ordinary and shown no signs of "classicism" The bed was comfortable nevertheless. The air-conditioning is very loud and periodic with a sudden "blast" of AC coming out every 5-10 minutes and certainly wakes you up at night. The bathroom is very small and very basic. The shower over bath I am sure has caused many elbow injuries as the useless vertical iron "rail" is too close to the showerhead and in my opinion serves no purpose except to cause elbow damage. There were no slippers provided in the room and not that I needed the minibar, it had been ripped out of one of the cabinets of the room. The maid service was disappointing and at least on 3 occasions when I returned to the room by 4-5 pm the room had not been made up and had to go to reception and wait to have the room made up. The Club Lounge served very basic continental breakfast and no hot dishes in the morning. The evening "refreshments" were also basic and usually only one "warm" dish. Also the hotel is not very close to the convention centre nor to the river-walk area. Somewhat disappointing stay at the hotel I must say.
December 11, 2012
Rated 5 out of 5 by Shelly81 Great Relaxing Weekend at the Gunter
The Sheraton Gunter is a wonderful historical building who's staff is very proud of her. Although the hotel is currently going through some renovations in the lobby and restaurant, the crew is usually done between 4pm-5pm. We didn't hear any noise at least on the club floor. From the valet attendants to the Managers of the hotel everyone was friendly, approachable and great historians of this beautiful hotels.
We were lucky enough to stay in one of the corner rooms on the club floor. The room had windows all the way around and shutters that opened for a view down St Mary's street. The room was spacious and the bed was super comfy. We could see the IBC plaza and Riverwalk. The Riverwalk is right across the street with an entrance right to the Riverwalk.
If you stay here I suggest paying for the upgrade to the club floor. You will not be disappointed. The club lounge is comfy and Benjamin, the club lounge host keeps it well stocked with water, soda and snacks during the day. The continental breakfast is simple and nice but the evening appetizers are very nice with several options. They also offer several complementary options of wine & beer.
The pool was another feature I liked. Although it's not very big it was very inviting and refreshing after a hot day of visiting the missions. The building blocks the afternoon sun so it a wonderful oasis of shade to catch up on reading and getting some fresh air. Two of my favorite staff members were Elizabeth (front desk associate) and Benjamin (club lounge host) . Both always had a smile on their faces and willing to make our stay special.
If you make it down to San Antonio, think about giving the Sheraton Gunter a try. I hope you find it as charming as we did.
August 26, 2013
Rated 2 out of 5 by 54lady Housekeeping and front desk needs improvement!
Sales staff was great in setting up our conference, but I felt that the hotel was below Sheraton's usual standards. When I asked someone to come pick up some laundry so that I wouldn't have to get dressed to take it down one morning, I was rudely told that I would have to bring it down myself...that they had no one available and that it was "customary for the guests to have it down to the front desk before 9 am."(It was 8:40 am and had to be in by 9 am). When I took it down, there were 2 people at the desk , no guests waiting for service, the bell hop was at his station, and there was an employee vacuuming the carpet. I also took a couple of items down before 9 am a couple of days later, which were supposed to be delivered back to the room by 6 pm. At 6:45 pm that night, I had to call the desk and have them find the items and send them up. The ice machine was out on our floor, and I was told they didn't know when it would be repaired (a part had been ordered). My room keys became de-magnitized several times during my stay and had to be replaced each time. It's very frustrating to be locked out of your room several times during a 6 night stay. The Club Lounge was open for snacks 24 hrs, but had no milk available for coffee, tea, or the provided cookies or cake. The Club Lounge staff, however, was very friendly. We also loved the gentleman at the bell desk.Housekeeping left dirty glasses in the room for 3 days, and did not replace the dirty glasses next to the ice bucket or in the bathroom.The liner in the ice bucket was not replaced 3 out of 6 nights. At lunch, an associate found lipstick marks on his napkin. Although we loved the history and character of this grand old hotel, some of the staff seems to be in need of further training in hospitality and service.
September 20, 2012
Rated 4 out of 5 by Lookingforsun This hotel has great potential
Before we booked the hotel, we called to make sure the pool was working and heated. We live in Illinois and were hoping for a respite from the long, cold winter. When we booked the hotel, we also added breakfast to our stay for an added daily rate. This was going to be fantastic! Well, the first night we were there, we learned that the pool was closed because the heater was broken. Bummer. The following day, we tried to get a refund for the third day's breakfast because we had to leave for the airport before breakfast was served. They said they could not do that. Ok. Bummer again. Then, we asked about the pool again. Nope; it was still broken and was going to be closed all day. Nobody thought this was a big deal! They offered us no compensation at all. We asked if we could transfer to a different SPG hotel near the Riverwalk, but the guy at the front desk told me they didn't have pools. I told him that their website said they had pools. He called one, confirmed that they did have a pool, and asked if we could come swim in it. Anyone who swims in a hotel with a pool can see the value of getting back to your room via elevator and the huge inconvenience of getting back to your room after drying off, changing clothes in a public bathroom, walking to your car, driving back to your own hotel, finding parking, and finally going upstairs to your room. This was not an option. When we complained about this while checking out, a different guy at the front desk said he could not comp anything from the room, but did offer us SPG points. We weren't going to beg (we shouldn't have to beg), so we agreed. It just didn't feel like SPG service. And, the breakfast buffet was a micro step up from a low buget hotel.
As for the good, the bed was amazingly comfortable and charm of the hotel may bring us back here again.
March 30, 2013
Rated 3 out of 5 by mwjr If you're a frequent traveler, consider a few things...
I wish there was a 'MAYBE' option for the 'Would you recommend this hotel?' question. The staff was oustanding. My room was beautiful and beds were comfortable. The hotel, for the most part, is gorgeous, but lots of construction was going on during my stay. And the issues I had may be a result of new/recent construction, and they simply haven't gotten to the point of updating these things...
Issues I had...
1. No hotel gift shop. If you need amenities, you need to walk a block or so to the nearest Walgreen's. Of course, it's cheaper at Walgreen's, but if you need something in the middle of the night you don't have the convenience.
2. I had a club sandwich rap at McLeod's, the hotel restaurant, and it was awful. Didn't try anything else, but even if I had time, I wouldn't have gone back.
Aesthetically, the room I had (#632) was beautiful. HOWEVER...if you are a frequent traveler, like myself, there were a lot of items that left a lot to be desired...
* Power outlets are not located near your bed. Perhaps not an issue for many, but I tend to use my phone as my alarm clock, but I couldn't charge it overnight on the nightstand nearby. I had to move the mattress out of the way to access the outlet behind the bed, forcing me to unplug either the nightstand lamp or the clock.
* Power outlets are poorly fitted and do not secure your power plug in place. I counted 5 outlets in the room (not including the one behind the bed), and none of them would secure the plug in place. The plugs slid out of each and every outlet. I had to delicately try and balance the plug in place and hope that it charged overnight.
* No counters or shelves in the bathroom.
* This is a personal pet peeve of mine, but the TV Channel listing in the room guide was incorrect. (I know, I know - but I like to know what channels I'm watching and able to tune to a particular program without going all the way through.)
September 27, 2013
Rated 1 out of 5 by ScottDallas Unprofessional Policies and Staff
I was speaking at a large conference hosted at the Sheraton Gunter hotel and had made a guaranteed reservation several weeks in advance for a two night stay. Upon my arrival at approximately 9 pm the night before I was to speak at the conference, I was told by the front desk that there were "no rooms available," in spite of my guaranteed reservation, and that I was being bumped to another nearby hotel. Despite my protestations, the unsympathetic front desk clerk with a pasted-on fake smile began the process of giving me a voucher to the new hotel only to find out midstream that it had no rooms available either. They sent me to another hotel on the other side of downtown that was dilapidated, filthy and completely substandard. I returned to the Gunter and demanded a better alternative. After 20 minutes of calling, the manager on duty shrugged and said I had no other choice. At which point I called my business travel advisor who said there were plenty of rooms available at the hotel next door (the one they originally planned to send me to). Either the Gunter had no pull with this hotel, or they were unwilling to pay a higher rate--even though I was the one being inconvenienced. To add insult to injury, while I was arguing with the front desk, more than a dozen flight attendants and pilots breezed in (by now it was after 10:30 pm), checked in and were given rooms. Obviously the Sheraton Gunter valued the repeat business of the flight crews over my business, even though I am a senior executive with a national company with over 40,000 employees. The manager on duty the following day told me that this overbooking happens "frequently" and that dealing with it is "his least favorite part of the job." This hotel seems to have an aggressive overbooking policy, which hurts its customers. To their partial credit, they comped my room the second night with a suite. I was glad they saved my company money the second night, after me having to pay a higher rate to move to the new hotel the first night, but it did little to soothe my extreme exasperation and aggravation from the night before. It was a shame, because the suite and decor was decent when I finally got a room. However, this can't overcome the extremely poor and unprofessional customer service I experienced. I travel regularly and to San Antonio frequently, but this was my first and last stay at the Gunter.
June 11, 2012
Rated 3 out of 5 by bveach12 Preferred Guest Disappointment
Booked hotel online and paid in full. Arrived at 9:30pm after a 5 1/2 hour drive from Fort Worth. Stood at desk for at least 5 minutes before we were acknowledged by front desk person (no one else was checking in at the time). Told front desk person we had a reservation, was asked out name. After giving our name, attendant focused on computer, never spoke to us, after about 5 minutes, he walked away into the back room, came out with another attendant, they began talking to each other quietly so that my wife & I couldn't hear them, still not talking to us, after another 5-10 minutes, I finally asked, "Is there anything wrong?", answer from attendant, "No, just looking up your room." After another 5 minutes,he asked for my ID and Credit Card, I explained it was paid in full, he said he understood, but needed to swipe a CC. After entering my card and ID, he swiped room cards, wrote out room number on card holder, handed all cards to me and said, "thank you, have a good evening." It took 30 minutes to check-in to a pre-booked/pre-paid hotel, was unprofessionally greeted and dealt with.
After being in the room 20 minutes, my cell phone buzzed with a notification from my bank that my card was charged $50. I assumed it was pre-authorization for incidentals (although I was never told it would happen), then 10 minutes later I received another notification of an additional $50, this one confused me.
Next morning, I asked another attendant about the charges and it was explained to me that they pre-authorize $50 for incidentals and then if you near that (which I had due to the $30 mandatory valet parking each night), they then pre-authorize an additional $50. I appreciated the explanation by the other gentleman, he was much more professional and helpful.
The rooms are nice and pretty large for an older hotel. The shower/bathroom was small, but since I don't spend much time there, it was fine.
The hotel is very beautiful and we enjoyed reading about it's history. All other staff we encountered were very friendly and professional. The servers in the restaurant were great. Sunday we were heading to Sea World, our server asked if we needed directions and even mentioned a few other things out that way that might interest us.
I understand most of the hotels on the river walk charge for valet parking. I feel for the price of the room, the required valet parking could be cheaper or included. I could have saved money flying from Fort Worth and taken a cab to the hotel for what it cost to drive down and then pay for parking.
I am not sure I would stay at this hotel again, still hearing about it from my wife. I love Starwood Hotels, but am very disappointed with this stay, especially with the price it cost us for the weekend.
September 4, 2012