Rated 3 out of 5 by dfogel NO HOT WATER
So, apparently they had some issues with both the rooms I rented on the same night, All the rooms on our Floor according to the staff were having hot water issues. Neither of my two rooms had hot water so we took cold showers in February before an important meeting (at least I was awake now). I was more disappointed in the staffs reaction when I told the front desk staff, while checking out, that I discovered this morning that there wasn't hot water and had to take cold showers. Her response "Yeah sorry about that we are working on it, how did you want to handle the room charges". WOW she sounded really concerned... According to the Valet guy they were having issues the day before as well. Very disappointing and unfortunately I had two rooms affect on this stay which made it just a little more upsetting.
Overall the Hotel was nice and in a perfect location to downtown. I did find some great restaurants in the and even had a good meal at the hotel. However certain things can really ruin a trip like a cold shower.
February 23, 2015
Rated 5 out of 5 by TravelerGS A Jewel
I found this heritage hotel to be charming, I did ask for and received a inside room that did not face any of the streets, It was very quiet.
Room and bed comfort were great.
The Club Lounge had a good quality of food in it.
This Lifetime Platinum Member would return again.
February 12, 2015
Rated 5 out of 5 by AndyM Awesome Hotel
This hotel is in a great location. Basically, it is one block from the Riverwalk, a short walk to the Alamo and a couple of doors down from the Childrens museum. The staff is very professional and accomodating.
This is now my favorite Starwood property in the San Antonio area. I'll definitely stay here again.
June 14, 2012
Rated 4 out of 5 by Mike0315 Great location
Guest/room service could be improved.
March 16, 2015
Rated 5 out of 5 by PETERMEX FANTASTIC SAN ANTONIO HOTEL
The Gunter is a Great Hotel with a superb location in downtown San Antonio, near everything, including the River walk. Houston street is the one with restaurants and cafés , just in front of the Majestic Theater.
The new lobby make a nice contrast withe the old school luxury hotel atmosphere. More than 100 years of history. Very good bar and hotel restaurant The Market, with terrace.
If you reserve a Club Room the best ones you can use the Club Lounge, and Oasis for relax and drinks, with a nice tv and more.
The Staff is very Professional and friendly. The rooms are not big but very clean and with all the amenities you need for a fantastic rest and accommodation.
Mr Cook the GM and all the staff and managers are doing an excellent job so every guest have a fantastic experience in the Gunter my Home in SA. Old School and nice Texas Atmosphere.
May 26, 2014
Rated 5 out of 5 by Ernie55 Fantastic Service and stay
My wife and went to San Antonio to watch a concert at the Majestic theatre. We decided to stay at the Gunter Hotel. We were surprised to find out that we were given a complimentary upgrade that allowed us to have free parking, free breakfast, and a larger room. Everyone we talked to from the valet, to the front desk, to housekeeping, to the Operations Director were top notch in their professionalism and courtesy. My sincere thanks to all concerned. I would definitely recommend this particular hotel to all my family and friends, and we will most definitely be back again
February 14, 2015
Rated 4 out of 5 by Jeneane Great location
This is a great location, across from the Majestic Theatre, within walking distance of the Alamo, the River Walk, close to many restaurants, fast food, and drugstores. The room was very comfortable and roomy for 4 adults (we were four female family members. There is a parking garage on the street behind the hotel which was inexpensive and convenient. Our only disappointment was the upgrade to Club level. Food was skimpy and selection was limited for anyone who eats a healthy diet. Vegetables were non existent, except for one evening.
December 30, 2014
Rated 2 out of 5 by GJP1 Needs Improvement
the lobby has recently been redone and is nice as is the club lounge on floor 2. Housekeeping staff is very nice and helpful. Front desk staff did not acknowledge platinum, did not offer green option and was very off putting. Both of the rooms I stayed in within a 7 day period were on the club floors, 11 and 12 and felt worn. Bathrooms are tiny, very crowded and not updated. Shower head was low in both rooms, made for someone 5'5". Pedestal sinks allowed for no storage. Almost like they decided to update the rooms and forgot about the bathroom. Heater and a/c were very loud. This was not a platinum experience. Better off at the much newer, nicer and bigger Westin Riverwalk. Yes, you can walk to all the good locations from this hotel but it is not on the River and SA is so small you can walk everywhere from any hotel downtown.
March 4, 2015