Rated 4 out of 5 by wayli55 Beautiful Hotel
Bathrooms are small but were clean. The room itself had good space and seating. We were not facing a street so our room was quiet. Great proximity to the Riverwalk. My only disappointment was that there was no valet parking available. We were told that the lot isn't too big to begin with. However another parking garage was across the street.
April 28, 2015
Rated 2 out of 5 by B2waxman I guess being an Owner doesn't matter here
Walk and in the Lobby is beautiful. Then the rest...
Very disappointed. Staff was very friendly, but didn't seem to care about my status. It is one thing when you spend your money with Starwood by staying at their hotels. It's another when you prefer to stay there, and become a multiple owner. When I saw that non-owners were provided upgrades that owners pay for, and owners get the leftovers, it sickened me. Unacceptable.
Love my Starwood hotels, but I will never be back here. There is a first time for everything. And a last.
The 1,000 "I'm sorry" points won't go far.
April 9, 2015
Rated 4 out of 5 by katelo Hoping our first stay was a fluke!
The hotel seemed quite understaffed both on the day we checked in and checked out. It was a quick stay towards the end of a long road trip so we got in late & were quite surprised to find that none of our pillows had pillowcases, which was not a big deal. The front desk person was quite apologetic and sent up pillow cases in a timely manner. While we were putting the cases on our pillows we discovered that one of the pillows was stained and completely disgusting. We were too tired to deal with anything else so we tossed it in the corner & after checking the other pillows went to sleep. I took pictures and emailed them to the manager on duty at her request the next morning so that she could address the issue with housekeeping. Everyone working was very nice and we're genuinely hoping it was a one-time issue, although we will be sure to double check our pillows & bedding from now on! The Sheraton Gunter is a beautiful hotel, in a great location & we are hoping for a better experience on our next stay.
April 2, 2015
Rated 4 out of 5 by Mike0315 Great location
Guest/room service could be improved.
March 16, 2015
Rated 2 out of 5 by GJP1 Needs Improvement
the lobby has recently been redone and is nice as is the club lounge on floor 2. Housekeeping staff is very nice and helpful. Front desk staff did not acknowledge platinum, did not offer green option and was very off putting. Both of the rooms I stayed in within a 7 day period were on the club floors, 11 and 12 and felt worn. Bathrooms are tiny, very crowded and not updated. Shower head was low in both rooms, made for someone 5'5". Pedestal sinks allowed for no storage. Almost like they decided to update the rooms and forgot about the bathroom. Heater and a/c were very loud. This was not a platinum experience. Better off at the much newer, nicer and bigger Westin Riverwalk. Yes, you can walk to all the good locations from this hotel but it is not on the River and SA is so small you can walk everywhere from any hotel downtown.
March 4, 2015
Rated 3 out of 5 by dfogel NO HOT WATER
So, apparently they had some issues with both the rooms I rented on the same night, All the rooms on our Floor according to the staff were having hot water issues. Neither of my two rooms had hot water so we took cold showers in February before an important meeting (at least I was awake now). I was more disappointed in the staffs reaction when I told the front desk staff, while checking out, that I discovered this morning that there wasn't hot water and had to take cold showers. Her response "Yeah sorry about that we are working on it, how did you want to handle the room charges". WOW she sounded really concerned... According to the Valet guy they were having issues the day before as well. Very disappointing and unfortunately I had two rooms affect on this stay which made it just a little more upsetting.
Overall the Hotel was nice and in a perfect location to downtown. I did find some great restaurants in the and even had a good meal at the hotel. However certain things can really ruin a trip like a cold shower.
February 23, 2015
Rated 5 out of 5 by Ernie55 Fantastic Service and stay
My wife and went to San Antonio to watch a concert at the Majestic theatre. We decided to stay at the Gunter Hotel. We were surprised to find out that we were given a complimentary upgrade that allowed us to have free parking, free breakfast, and a larger room. Everyone we talked to from the valet, to the front desk, to housekeeping, to the Operations Director were top notch in their professionalism and courtesy. My sincere thanks to all concerned. I would definitely recommend this particular hotel to all my family and friends, and we will most definitely be back again
February 14, 2015
Rated 5 out of 5 by TravelerGS A Jewel
I found this heritage hotel to be charming, I did ask for and received a inside room that did not face any of the streets, It was very quiet.
Room and bed comfort were great.
The Club Lounge had a good quality of food in it.
This Lifetime Platinum Member would return again.
February 12, 2015