Rated 4 out of 5 by Bekki00 Hotel is pet friendly!
The main reason I booked this hotel was the closeness it was to The Majestic and The Riverwalk and they let my dog stay with no extra fees. My dog is small to medium and is no trouble and so I wish other hotels would follow Sherton's lead. The bonuses were that my reservation included valet parking, a food and beverage credit, heated pool and a fitness center. However, the hotel is under construction and the heated pool and fitness center were closed. I was really looking forward to the heated pool. I even brought my bathing suit. I don't regret my stay but I was disappointed with all the repairs going on. I'm not one to make a big deal out of it but if you have high expectations based on the website's pictures and amenities, don't book here. I would come back just because my dog can stay here and the room was clean.
January 10, 2014
Rated 2 out of 5 by Lisa75069 Ruined History
Who paints beautiful hand carved wood white? This WAS a historic hotel which now looks like any other new hotel. Very disappointed.
October 25, 2014
Rated 5 out of 5 by Marilyn321 Helpful Staff!!!!!
This hotel was fantastic. The staff is so helpful. The hotel is very clean. Housekeeping had my room clean by 9:30am each day. The airline lost my luggage and one of the front desk clerks (Patrick) went out of his way to help me locate it, even going to San Antonio airport to pick it up for me once I found out the airline wouldn't deliver it. I was without my luggage for two days and everyone went out of their way to try to make my stay as comfortable as possible.
April 15, 2013
Rated 2 out of 5 by kmrod Tiny room...
We love to stay at historic hotels in San Antonio. Unfortunately The Gunter was not our best experience. Our room was so small we could barely move around. The toilet had problems all weekend and at one point overflowed and leaked into the room below us. While historic, older hotels tend to have smaller rooms and bathrooms, this hotel at the most expensive room rate was the least comfortable. It is not on our list of places to stay again.
August 4, 2014
Rated 5 out of 5 by JC1954 Enjoyment
Had my family reunion in San Antonio and everyone had a Great time!!
October 27, 2014
Rated 4 out of 5 by Dalton42 Retired US Army Officer
This was the 2nd time we have stayed with you and my wife is cliniquely deaf, could not use the benefit of closed caption to watch our favorite evening shows. It was our 53rd Wedding Anniversary and my 74th Birthday and we were looking forward to staying with you because of the proximity of the River Walk and St. Marys Church services. The two technicians visited our room and said they would fix it, nothing, though I asked the desk the next am, same, nothing!
May 22, 2014
Rated 3 out of 5 by Traveller4 Good location but needs work
We were told by the booking agent at Sheraton that this hotel was 5 stars, however in our opinion it's too run down to be this level. In our room, the vinyl on the desk chair had peeled to about 50% off. The carpet in the bathroom had stains, shower grotty and the room was overall kind of average. The pillows were so high our necks were sore the next day. The staff were excellent, especially the bell service guy and checkin was fast. Buffet breakfast was great. In any other country this would be 3-4 star rating. If they cleaned the carpets, changed the pillows and replaced the desk chair I would recommend it. Perhaps the cleaners aren't notifying hotel management of any issues. We mentioned the chair during checkout (actually took a photo and showed them) and the woman was shocked. I wonder if it will ever get changed....
August 8, 2012
Rated 4 out of 5 by HBSPG Problem with noisy neighbors
I had to call 3 times on Saturday night starting at 12:26 AM, to report the noisy next door neighbors. The 3rd time I called, the front desk told me that they were having a party and that security gave them a warning. I told him it was 1 o'clock in the morning and my adjoining room door let all the noise into my room and it sounded like there were 100 people in that room. He said he would attend to it himself, and then the noise stopped. Unexceptable
June 30, 2014
Rated 4 out of 5 by Rlh1975 Very nice place
Nicely renovated & decorated.
Bathroom area could've been nicer...but it was clean. Bed linens were super soft, but mattress was just ok. Staff was extremely friendly & helpful.
October 20, 2014
Rated 3 out of 5 by Lontana55 Not to Starwood standards
Negative: TV system went out. No decent Hotel services guide in the room. Had to ask for one and got a battered copy. T.P. holder more than an arm's distance away from the commode. In a noisy environment. There were ear plugs provided among the amenities. Iffy coordination between the restaurant and the billing system. Very slow service and iffy service in the restaurant.
Positive: PLENTY of sockets. Very comfortable mattress. Lots of towels. Friendly staff.
April 7, 2014
Rated 5 out of 5 by Susy The Sheraton Gunter Hotel - Always Welcoming
The Sheraton Gunter Hotel is an unique historic hotel. You feel like you are stepping back in time when you enter the hotel. Soon after arriving you will notice the staff's commitment to service. They see to it that you are well taken care of. On top of that the restaurant in the hotel is fantastic with excellent servers (never had to ask for a refill - they are on top of that). Their breakfast buffet was delicious!
Will stay there again - no doubt about it!!
October 2, 2012
Rated 3 out of 5 by Travel0134 My review
This hotel has historic significance, which is part of its charm, although you don't feel that from the very modern lobby. The bathroom in the room had a certain "industrial" feel to it which was unlike other Starwood properties where I've stayed. In other Starwood hotels, I felt very warm and friendly front desk staffs. The experience here was different. I was also disappointed that when I made my reservation (via phone to SPG). I was told I'd be on a club level for my trip with certain benefits, but there was no club lounge available during my stay. It's a case of missed expectations. The hotel's location is fine--a comfortable walk to the Alamo and the Riverwalk. We ate in the restaurant; the food was good and the staff there was helpful and friendly. I normally don't review hotels, but felt like I needed to with this recent experience.
June 30, 2014
Rated 5 out of 5 by 2rmh Great place to stay if attending Majestic event
We always enjoy staying here when we go to the Majestic.
October 26, 2014
Rated 3 out of 5 by ajmahoney29 Hotel has great potential!
This location is undergoing some rennovations and I believe it will fix their biggest issue...the noise. It is a historic property as should be expected to have some of the issues that come with that. The rooms are very noisy (outside traffic/rooms next door). Other than that, the bar is great, the internet was great and staff was very friendly. I did have an issue getting toiletries replenished. Overall, I would recommend this hotel for business travelers
October 22, 2013
Rated 2 out of 5 by Aravk Not that we expected.
The restroom was not cleaned properly. It has stains all over in the toilet. We requested couple of times for changing the towels..but they didn't respond at all. Yes it's in a good location & hotel looks very grand..but needs lot of improvement. We wanted to swim and they said it's closed. We paid around $200 for this hotel. we think it's overpaid and never recommend this to any one. Sorry just having brand name would not help.
August 5, 2014
Rated 5 out of 5 by agkcpa Great Gem!
I had stayed it this hotel prior to the big updates and can say this new version is much better. Loved everything about this hotel and will definitely be back!
October 20, 2014
Rated 4 out of 5 by Laura54 Hotel has a great location
We came down for a performance at the Majestic Theater. The hotel was right across the street. Fabulous location! Great room. The only problem was when one of the other guests pulled the fire alarm and we had to evacuate the building at 4:30 in the morning!
Some of the older guests had problems getting down the stairs. The desk person, possibly the Manager, was very accommodating and comped us our parking and our room service charge for the inconvenience.
May 7, 2013
Rated 1 out of 5 by noname321 would not recommend
We were disappointed in our room. The tub was dirty and the toilet leaked. Plus it was so small-no where to put your makeup kit. The A/C was so loud and didn't seem to filter very well. The carpet was very old and spotted. My husband a claustrophobic attack-which he has never had in his life.
We had more expectations about the hotel since his parents stayed there on his father's return from WW2. In our opinion it has probably not changed much since then.
August 16, 2013
Rated 3 out of 5 by Houston092013 Girls Weekend
Other than the strong turpentime aroma that filled my nostrils (and gave me a headache) at 2:30 am Saturday I guess our stay was okay. The staff were very friendly. Back to the turpentine incident - when I called room service I was told that they've been painting for weeks in the lobby and I was the only one to report the smell. Also the person I was speaking with didn't know what else to tell me. He did offer to switch rooms - really?!! at 2:30 in the morning he wants me to pack up my stuff and move. I also found out later that one of my roommates smelled that same odor at around 3am that same morning. I guess they finally stopped painting or fanned the smell away from the vents. Thank goodness! Just FYI - there's an option to park at a garage across the hotel for $9 per day. Hotel garage parking is $30 - this is a downtown hotel.
August 12, 2013
Rated 2 out of 5 by BigMisterG Needs improvement
This hotel is below Sheraton standards. There was a rectangular vacant spot on the wall of our room, which appears to have been a mirror at one time but now is only a discoloration with seven holes in the plaster. There was no refrigerator in the room. The hotel has only something resembling a coffee shop but no real restaurant with a real menu. Glad the Palm and Bohannan's were next door. The staff, especially in the lobby bar, were great.
June 26, 2014
Rated 3 out of 5 by BS72 Room for improvement
Very friendly staff but service needs improvement. Cleanliness is ok on the surface but don't look under the bed. We had to call for shampoo one morning because we didn't receive any the day before (and it was not because we opted for the "don't clean our room option for a $5 voucher" which we did take advantage of on other nights). The recent remodel should have focused on upgrading the rooms first. Bathroom in particular needed upgrade in our room.
November 17, 2013
Rated 1 out of 5 by 123gene Very Dirty
The Pool was full of algae on all intakes.
I have pictures of when I cleaned the mirror how dirty is was. the shower was disgusting. My son got spider bites on his legs from the room. Someone elses toothpaste on the tissue holder. Mole on walls in shower and the bath mat is disgusting, Soda was two years old in b akery gave me an upset stomach for two days. For the price which was to high I will black ball this from all conventions in the future.
September 18, 2012
Rated 5 out of 5 by LT51 A Grand Old Hotel
If you are looking for a new, modern hotel, this is not the place to stay. If you love warmth, character and charm, you will find it here! From the moment that you walk in the door it is like a step back in time. All of the original Walnut paneling and woodwork are beautifully preserved. Staff is outstanding, especially in the club room. Pool was closed for remodeling, but did not have time to use it anyway,
Will definitely stay here again!
September 24, 2012
Rated 5 out of 5 by Josh99 Your wedding destination
I was a guest here for a wedding my best friend was having in the hotel. The facilities provided for the ceremony and reception were among the best I have personally experienced. The guest room I was provided was excellent. Water pressure in the shower was not an issue, even on the fifth floor. The guest services were top notch. I was very impressed with their performance. I would definitely stay here again on my next trip to San Antonio.
January 6, 2013
Rated 3 out of 5 by aguyindal Good Location But
I am not going to be too critical of this hotel because of the history or the building. The common areas of the hotel are good and the location is right in the heart of the river walk and all the sights. But the rooms are really small especially for Texas standards and the bathrooms are just down right pitiful. No place to put anything or turn around. Closet space is limited at best and the room is very small. Not much of a view either.
May 27, 2013
Rated 3 out of 5 by tpx400 Could not sleep well at all
The room on the sixth floor was noisy from the outside traffic and the AC, and then my colleague told us about the incident that happened on the sixth floor years ago. This made me uneasy and there were other strange noises heard on the third night. Out of our group of twenty plus people, only two of us, both women, were offered rooms on the sixth floor and we checked in earlier. I think your staff should be more sensitive about this.
October 22, 2012
Rated 4 out of 5 by GJ1988 very decent hotel
If you want to stay close to Riverwalk, this hotel is the best option. It is two short blocks away from Riverwalk. The self-parking garage is one block from the hotel's parking lot. However, the breakfast for club members is very limited. There was no hot food besides the toast. The staff worked very hard and tried their best to meet our need. It's just not enough food for the club members on a Saturday morning at a short time frame.
August 21, 2012
Rated 4 out of 5 by KeysRunner Fantastic Stay!!!
I recently returned from a trip to San Antonio and I stayed at the Sheraton Gunter Hotel San Antonio. I will say that although the hotel is going through some renovations the staff at the hotel made the property look as if there was nothing happening. The hotel is dated and truly a historical property. My room was outstanding although the tub and carpets needed to be replaced. I truly enjoyed my stay and would definitely stay again.
November 22, 2013
Rated 5 out of 5 by Lucy47 Winter Getaway
My husband and I just returned from the Sheraton Gunter Hotel in San Antonio and we were so impressed with the staff, amenities and location. Everyone of the staff were friendly and helpful. We found out some of the local places to eat from the housekeeping staff. The front desk clerk, sorry I cant remember his name made, getting around easy, even printing us directions to a local store that sold cowboy boots! The breakfast buffet was awesome and they had an omelet station that the chef would make them to order. I cant say enough about the hospitality of the staff, the beautiful historic facilities and of course the upgraded amenities like the pool on the second floor, the Club floor lounge, ( Thanks for everything Benjamin) and the Sweet sleeper beds. This was my first trip to Texas but it wont be my last. Thank You Sheraton for another fabulous stay!
February 7, 2013
Rated 5 out of 5 by Vic31 Very nice hotel
We enjoyed our stay at the Gunter. San Antonio is full of friendly people! Our room was clean and spacious. If we return, we'd definitely stay here again.
October 13, 2014