Rated 3 out of 5 by EAA1947 Not up to Sheraton Standards
I chose this hotel mainly because of my SPG Membership. The hotel is in the historic part of San Antonio and the lobby is Art Deco which is very nice, However the room that I was allocated on the Club Floor (not an upgrade I might state) I had views of Air Conditioning Ducts next door rather than those of the city. When I later asked for a different room I was told that I could go down to the lower Non Club Floor but not given a different room on the same floor. The room was rather bland and for an art deco hotel the room is rather featureless with not a hint of "Art Deconess" the furniture is ordinary and shown no signs of "classicism" The bed was comfortable nevertheless. The air-conditioning is very loud and periodic with a sudden "blast" of AC coming out every 5-10 minutes and certainly wakes you up at night. The bathroom is very small and very basic. The shower over bath I am sure has caused many elbow injuries as the useless vertical iron "rail" is too close to the showerhead and in my opinion serves no purpose except to cause elbow damage. There were no slippers provided in the room and not that I needed the minibar, it had been ripped out of one of the cabinets of the room. The maid service was disappointing and at least on 3 occasions when I returned to the room by 4-5 pm the room had not been made up and had to go to reception and wait to have the room made up. The Club Lounge served very basic continental breakfast and no hot dishes in the morning. The evening "refreshments" were also basic and usually only one "warm" dish. Also the hotel is not very close to the convention centre nor to the river-walk area. Somewhat disappointing stay at the hotel I must say.
December 11, 2012
Rated 4 out of 5 by Jason1104 NICE HISTORIC HOTEL!!!!!
I stayed here with a friend of mine. Finding the hotel is easy however, they charge $28 dollars to park in their parking lot per night or you can valet for $30 bucks a night which, personally, i think is a litle steep. We parked at a parking garage that is owned by the city for $14 bucks for every 24 hrs. Upon checking in, we were greeted by Marc, who took very good care of us upon checking in. My friend went to her room and I went to mine. Upon walking into the room I noticed that the room was a little warm, but at that particular time I didnt put too much thought into it because since there room was previously vacant, I assumed that the hotel turned the A/C up to a certain point where it would come on at a later time. The room was very nice, bed was very comfortable and the pillows were to die for. Once my friend and I got into our hotels rooms we decided to sightsee. Upon returning to th hotel several hours later, I noticed that it was still quite warm in my room but I thought that since I had been walking around for several hours and came back hot that was maybe the reason why. I went to bed for the evening and woke up around 2am because it was so hot in the room that I couldnt take it. I called down to the front desk and told them about the situation and they moved me right away to a antoher room which was two doors down. Since there was an issue with the previous room the hotel provdied a free breakfast voucher for me to use which I was greatful for. The food at the restaurant was absolutely delicious!!!! I would definitely recommend this hotel and I will be staying with the Sheraton again in the future.
December 8, 2012
Rated 5 out of 5 by jamesg55 we had the perfect weekend
we enjoyed the river parade for the ligthing of the holiday lights and attended a wedding the following night. we were able to walk to both - which was a great way to further enjoy San Antonio.
November 29, 2012
Rated 5 out of 5 by Chris79 Beautiful Hotel!!!
Had a wonderful time at your Hotel. Staff was fantastic and took wonderful care of our family. THANK YOU!!
November 27, 2012
Rated 4 out of 5 by Kerri Great location
I loved the location...close to the Riverwalk and only about a 15 min walk to the convention center. :)
Room was huge...but, needs a little TLC. My carpet seemed very dirty and there was no way, I would lay in that tub for a bath. It really needs a new spray coat on the tub. Best suited for one person, since there is no counter space. But, the overall room was huge! Also, they provided our group with free internet (wireless in room). Could never get a signal in room 409 for "sheraton link"...so, I went to lobby OR just signed on via Sheraton and got the the pay version. But, they were nice enough to credit it back!
Overall, I would return...just hoping for a different room that was a little more "useable" :)
November 23, 2012
Rated 5 out of 5 by GQ4Life Elegant Hotel
The hotel is very elegant and well kept up. I enjoyed my stay and I would recommend this hotel to others. The staff was excellent and they were very accommodating. Also, the hotel is short walk from the river walk and very close to Starbucks, which is a plus for me.
November 18, 2012
Rated 5 out of 5 by VickiM Incredible Staff
This was one of the friendliest hotels I've ever stayed in. Our Gold SPG status was recognized from the beginning of our stay. Upon check-in, we were immediately upgraded to a Club Room. The room was huge and very clean. The night before check-out we requested a late check-out for the next day. They said "no problem", what time would I like. We were looking forward to their heated pool, but because it is surronded by high buildings, it is never in the sun. The hotel is located in the center of the downtown area and everything is easy walking distance from the hotel. It is surronded by restaurants and bars no matter which way you turn when you step out of the hotel. A public shuttle stops right in front of the entrance to the hotel. When we return to San Antonio, this is definantly the hotel we will stay in.
November 15, 2012
Rated 5 out of 5 by allisondcnt What a great experience
After traveling overseas, I have been jaded on hotels and the services offered. This hotel renewed my enthusiasm for travel. The room was huge and the temperature easily controlled. The bed was more than comfortable. The hot water and the water pressure more than ample. The location made for easy access to public transportation. The guest services personnel gave recommendations for great restaurants and places to see. Room service was fast; the food arrived hot and the portions were more than ample and tasted good. The gift shop had everything and a drugstore is less than a block away.
November 14, 2012
Rated 5 out of 5 by conferencevisitor1 conferencevisitor1
I am allergic to dust mites and Shariton Gunter was one of the hotel where I didn't have an allergic reaction.
November 14, 2012
Rated 4 out of 5 by HollyB94 This hotel has good features, however....
Upon check-in I was informed by the desk attendant that your hotel had a heated outdoor pool and hot tub. When I checked the water temperature of the pool and hot tub after dropping my luggage off in my room the temperature was at 72 degrees! It was not warm enough for me to enter.
I mentioned this at the front desk they told the appropriate hotel personnel. When I checked the water temperature 2 days later it had risen to 78 degrees. It was still not warm enough for me to enter.
My suggestion would be for the desk personnel to not inform guests that the pool and hot tub are heated when they are lukewarm at best.
November 12, 2012
Rated 3 out of 5 by Tony140000000000000000000 Good location
Bathrooms are old, AC is noisy, closets too small to hang a sweater (which you do not use in SAT)
November 12, 2012
Rated 5 out of 5 by CindyKY Great weekend stay!
Great location and a wonderful historic hotel. Rooms were a great size and very comfortable. Bathroom not very big but it is a historical hotel and we were not in the room that much.The staff was awesome and friendly. Exactly what I would expect from a Sheraton. Parking charges were a little steep so we just parked across the street. If you are coming to San Antonio for the history....you need to stay here.
November 8, 2012
Rated 5 out of 5 by LauraandAmanda2012 WONDERFUL STAY
Thanks for the great hospitality and wonder facilities in San Antonio. Although everyone on the staff was exceptionally friendly and helpful, it was Benjamin in the lounge that made our trip extraordinary and just delightful! Thanks again!
November 5, 2012
Rated 5 out of 5 by berniesmom Exceptional service
Such a beautiful, classic hotel with classic service - so rare these days.
November 5, 2012
Rated 2 out of 5 by PMhm2 Change of ownership
While in the middle of a stay, the hotel changed ownership. The hotel communicated via note under the door the change, but neglected to post information of the rate increase from 179 to 289 per night.
November 5, 2012
Rated 3 out of 5 by Unfortunate2012 Poor Security
Security personnel are non-existent at this hotel. Had two ladies fighting in the hallway (club level). Called security repeatedly, and they did not come and do anything about it. Over 30 minutes of listening to them cursing & swearing right outside our door. Lasted until past midnight.
Across the hall, guests had left a dog in the room. The dog barked non-stop all night. Again, security refused to address the situation. They actually had the nerve to get upset with another guest in our hall at 3AM, asking the other guest what they expected the hotel to do.
Totally unacceptable behavior for a hotel of this caliber.
November 4, 2012
Rated 5 out of 5 by Jason98 Great Stay
I stayed at the hotel for the IBAT seminars and was really surprised at the hotel's great architectural features. The hotel staff was very helpful and the rooms were more than I expected.
November 3, 2012
Rated 2 out of 5 by AdamR123 Sleepless Night
I stayed on the 11th floor, one of two concierge floors, and apparently a floor that Sheraton is supposed to keep free of dogs. However, one of the adjoining rooms to mine had a dog that barked throughout most of the night. The room on the other side was filled with a large group of people having a party at 2:30 a.m. Multiple calls to the front desk for help were not productive and apparently we could not switch rooms because the hotel was at capacity. I knew it was a bad sign when the room came with complimentary ear plugs. Luckily, we stayed only one night.
October 31, 2012
Rated 4 out of 5 COO at Practice Dynamics
Hotel employees smiled and welcomed me to the hotel. They seemed genuinely glad to have me as a guest and answered every question fully and nicely. The old barber shop downstairs is a great slice of American history.
October 31, 2012
Rated 4 out of 5 by remydog great hotel and location
We stay here when we come to San Antonio. This hotel and staff is wonderful. This last stay I had an issue with my room and went to front desk and lucy did not hesitate or question putting me in another room. This was the first proplem in the 3 years that we have stayed there. Also the bar is very nice, especially meeting Jarrod who was a great bartender
October 30, 2012
Rated 5 out of 5 by ljp48 Loved the location and history
Short stay but was very nice. Really enjoyed the history of the hotel.
October 29, 2012
Rated 2 out of 5 by Myrightfoot Ear Plugs are not the solution
I'm sure you have lots of comments about some rooms being really loud. I give credit to the staff that checked me in but the noise from mechanical systems was very hard to deal with.
We also experienced poor service at the bell hop stand and concierge. They seemed very difficult to deal with uninterested in helping guests.
The food at the restaurant and coffee shop was great, along with conference food. The rooms are clean and well tended, but the toilet seat was about as old as the hotel and showed it. That too easy a fix not to mention.
The location is great and with a few minor changes this should be a flagship location.
October 29, 2012
Rated 3 out of 5 by tpx400 Could not sleep well at all
The room on the sixth floor was noisy from the outside traffic and the AC, and then my colleague told us about the incident that happened on the sixth floor years ago. This made me uneasy and there were other strange noises heard on the third night. Out of our group of twenty plus people, only two of us, both women, were offered rooms on the sixth floor and we checked in earlier. I think your staff should be more sensitive about this.
October 22, 2012
Rated 4 out of 5 by Mattie729 Good location, dining and room service options
good location, i.e. proximity to Riverwalk, very comfortable beds, nice TV/cable/movies on demand options, variety of room service food options, nice dining options, nice decor
October 20, 2012
Rated 5 out of 5 by Steve12 We always feel at home
Thank you - The staff is great and always takes good care of us. We feel at home once we get there.
October 19, 2012
Rated 3 out of 5 by DayLight Slipped...but Recovered
Initial visit to this hotel found room provided us was already in use, as we opened the door to go in for a rest after a long drive. Immediately headed back to desk for new room and noted wife being a travel agent was not impressed so far. Staff provided another room and it was acceptable. Towels for such a hotel were not very thick..but size okay. Did not get hand towels on second night....which we would expect...every night, so had to improvise. We have to come back to San Antonio in Nov and Dec...as son is in US Air Force Reserve, should I stay with you again......? Need a good reason sure.
October 18, 2012
Rated 2 out of 5 by 1121tap This hotel needs many upgrades
Third year to stay during Arpace.Remember OLD Is NOT SHABBY. LEATHER HANGING INSHREDS FROM ONE OF TWO CHAIRS. RUG LAY IN WRINKLES. NO CLOSET ROOM FOR CLOTHES. SHOWER BAD. OLDWORN OUT BATH FIXTURES. DECOR NOT UP TO HISTORIC REPUTATION.
October 17, 2012
Rated 3 out of 5 by markebby Room conditions were not as expected.
There was large dust bunnies on the return air vent in the bathroom as well as signs of mold around the bathtub, bathtub drain and bedroom ceiling.
The bathroom had a lot less space than expected.
The guest lounge on the third floor was closed for carpet cleaning on Sunday and we were not allowed access to the amenities that we paid for.
October 17, 2012
Rated 5 out of 5 by Austonian Outstanding Historic Hotel Near Alamo
This is currently my favorite hotel in Texas for a number of reasons—but primarily because of the superb job the Sheraton has done in honoring the history of this century-old building and retaining the old world charm. I was upgraded to the Governor’s Suite, which I’ll admit was very kind of the hotel, but the other rooms are equally as nice. The Governor’s Suite was large and spacious. I especially liked the heavy wooden shutters that you could open in the mornings and close in the evenings. While sitting in the lobby, it felt like you were in the early 1900’s…with all the hard wood, marble floors and antique chandeliers. The Alamo is only about a 5 minute walk from the hotel, and the River Walk is equally as close.
I recommend to SPG Corporate to increase the category designation of this property from Category 2 to Category 3. My opinion is that room quality, guest amenities (including full Club Level lounge), and prime location in historic San Antonio far exceeded expectations for what customers are currently paying/night. Judging by the guest reviews, Hotel Gunter has one of the highest customer satisfaction ratings in the network, and, I’m giving the hotel 5 stars across all points of evaluation. Keep up the excellent work, Hotel Gunter!
Highly recommend this property if you’re considering staying in the San Antonio area.
October 17, 2012
Rated 4 out of 5 by Nana64 Staff was OUTSTANDING
Love the hotel and the location.
October 16, 2012