Rated 1 out of 5 by sroakley I gave one star because I had to
The room was very drafty - I don't think there was any insulation at all around our room. We could hear the neighbors coughing through the night and his electric razor the next morning. The hotel stank - smelled very musty - like there had been a flood and not properly cleaned and dried. The carpet in our room was filthy. We requested a king size room - I spoke with Jason prior to our arrival and he confirmed that our reservation was for a king size deluxe room. When we arrived, we received a room with two queen beds. We called down to the front desk and spoke with Amy. She was very irritated that she had to deal with our situation because in her words, "I'm off the clock!" As it turned out, a gentleman traveling alone in our group had received a king room and he traded with us - therefore not causing Amy any more grief because she was being inconvenienced. We came with the group of dancers and cheer squads for the Alamo Bowl. The food that was served to these young women, who are by definition very much athletes, was horrendous. We/they were served a cold soggy egg burrito for breakfast and a cold sandwich for lunch the first day - lunch didn't include a beverage. The second day the athletes were served a biscuit sandwich and a poor excuse for a Caesar salad (which consisted mostly of lettuce with less than an ounce of chicken) again without a beverage. This was the last meal these athletes received prior to their performance in the Alamo Bowl - we were with them for the game, rode back on the same bus which arrived after 11:00 pm that night. Thankfully, we were able to provide our granddaughter a hot meal from another facility prior to departing for the Alamo Bowl. Other girls who were traveling with a chaperone didn't have that luxury. Most places that include breakfast and lunch in their program provide a healthy buffet with a variety of foods - I guess you're not most places. Needless to say, I will not be staying at your facility again and will recommend others to find different lodging should they be visiting San Antonio. With the exception of Amy, the rest of the staff was very friendly and helpful .... this is the only positive to our visit. Actually, the reservation number above was for an additional night to our stay with the Worldstrides Heritage Group. We had planned on staying over and celebrating New Year's Eve in San Antonio - but the room was so horrid, we decided to travel back home instead.
January 6, 2014
Rated 2 out of 5 by Francis2013 Noisy
Hotel is in a nice location and looks good from the outside but is noisy and old. All the fans for heat/AC are located in the center court which increases the noise level. The windows are old and do not stop any noise. When I called to change room it took more than 30 minutes to get another key + I had to call back to find out what was happening. The new room was just a little bit quiter. I had to wear earplogs to sleep.Earplugs hurt my ears but I could not sleep without them.
Hotel rooms look old. I was charged for a bottle of water after check out when it was labelled as free (I did not touch the other bottle with a price)
January 2, 2014
Rated 5 out of 5 by Gnick Great Location
One of the best places to stay at.
December 30, 2013
Rated 1 out of 5 by DAVID1978 WORSE EXPERIENCE EVER
I went to the gunter twice, in a period of two weeks.
Once right before Christmas and once right after.
The service was mediocre at best, the valley and bell boy's where excellent.
We where sent 3 blow driers that did not work.
Twice we ate at the restaurant for breakfast and the service was the worse service we have ever had. I would tell the guy making the omelets "light oil" and with an attitude he would do what he wanted totally drench them in oil. This happened with me, my wife and daughter, then on our second trip i brought my mother in law with us and the same thing happened. The service was horrible. To be frank horrible doesnt describe it. The waiters where not really taking care of the table. It was bad. As an SPG customer this was disappointing.
December 29, 2013
Rated 1 out of 5 by DeAnn52 "Renovations" ruined this historial hotel
This is the very worse we have ever seen in 'renovations'. The beautiful lobby shown on the website is no longer in existance. All of the beautiful wood has been painted stark white. The beautiful chandaliers have been covered. They have taken all of the beauty out of everything in the lobby. There was no respect given to the history of this property. We will not return again and will no longer recommend it as one of the most beautiful hotels in San Antonio.
December 28, 2013
Rated 4 out of 5 by WantsMoreTravel Only 1 complaint
This hotel is a great place to stay to see the Alamo and the Riverwalk. My only complaint is the $28 (plus tax) for parking. Seriously?!?!?!
December 28, 2013
Rated 3 out of 5 by PlatTraveler Hard To Believe!
Have stayed at the Gunter in the past and thoroughly enjoyed the experience. It was a breath of fresh air from the typical "cookie cutter" hotels. The old property was beautifully restored with natural wood throughout, high ceilings and magnificent chandeliers in the lobby. Well trained, friendly staff and fabulous location.
The rooms were certainly not uniform, but were very comfortable.
My recent stay was a HUGE disappointment. Walking into the lobby, I was confronted with the natural wood having been painted a glaring white, the natural wood columns were covered by sheer white drapes and the classic chandeliers had shades covering them. The beautiful look of the Gunter had been destroyed by a "mad" decorator. Hard to believe that someone thought this look would be appealing.
My synopsis states that I would not recommend this hotel. I still feel that aside from the bizarre renovation, the Gunter is a fine property with great staff and location, but the cannot recommend it based on the "destruction" of the classic feel that existed.
December 23, 2013
Rated 3 out of 5 by DonP16 Old
Lobby under construction and front door to main street locked. Had to go out garage exit to get to the front of hotel. Billing incorrect the first time. Had to go to front desk to remove internet charge (SPG member). Room was cold with great view and sounds of heating/cooling units on rooftop. No soft close on old room doors so heard load door closing until late in the evening.
December 16, 2013
Rated 5 out of 5 by hotrod57car Sheraton Gunther
recently stayed at the Gunther which is a great hotel EXCEPT for something they are doing. THEY ARE MODERNIZING and changing the architecture of this historic hotel. WHY??? They painted all the gorgeous varnish woodwork white and are adding shade around the gorgeous chandeliers in the lobby. WHY ?? you all need to fire your architect !!
December 8, 2013
Rated 5 out of 5 by TomWTL Room 620 (636)
Very interesting room..... I will be back!!!
December 2, 2013
Rated 3 out of 5 by NicMcG Undergoing needed renovations
The Sheraton Gunter is in a great location. The staff was very nice and accommodating. The hotel was undergoing a much needed renovation, but the fumes in the lobby area were a bit much. I hope the renovations will continue throughout the hotel as the carpeting on my hallway floor needs to be replaced. The carpeting in my room also wasn't in great shape and needs to be cleaned or replaced.
November 26, 2013
Rated 4 out of 5 by KeysRunner Fantastic Stay!!!
I recently returned from a trip to San Antonio and I stayed at the Sheraton Gunter Hotel San Antonio. I will say that although the hotel is going through some renovations the staff at the hotel made the property look as if there was nothing happening. The hotel is dated and truly a historical property. My room was outstanding although the tub and carpets needed to be replaced. I truly enjoyed my stay and would definitely stay again.
November 22, 2013
Rated 5 out of 5 by verna beautiful hotel
We stayed at this hotel because it was in the SPG program and it was across the street from the Majestic Theater where we saw a performance the night of our stay. The room was very large and so was the bathroom. The bar was very cozy and the staff was great. I was disappointed to find out that I couldn't get any SPG points because I booked it through hotel.com. Otherwise, I recommend it to anyone.
November 21, 2013
Rated 5 out of 5 by theoracle Very Cool Hotel
I've really enjoyed by two stays here when coming to San Antonio for business.
The hotel is in a very cool historic building that they are in the process of renovating. Great looking lobby. Slight dust and work noises, but nothing much really. Once they are totally done, it's going to be one sharp looking hotel.
The front desk is always very friendly, outgoing and seem to genuinely want to help make your stay great.
Located a short walk from the Riverwalk and other attractions. If you are not RIGHT on the Riverwalk,this is a great place to stay.
I also enjoy the bar as well. Friendly bartenders that pour good drinks and are good with conversation.
This is def my go to place when coming to San Antonio.
November 20, 2013
Rated 2 out of 5 by Joan100 Street Noise Level Unexceptable
Don't expect to be able to sleep at this hotel. It sounded like the trucks that travel almost constantly on the adjoining road were driving through my room all night long.
November 19, 2013
Rated 3 out of 5 by Patrick36 Hotel could be excellent but . . .
I stayed at the Sheraton Gunter Hotel while attending a professional conference in San Antonio. While the staff mostly helped in meeting my needs as a guest, the rooms were in poor shape. I experienced the following issues: i) towels and sheets were torn/ripped upon check-in (hotel staff quickly rectified this issue); ii) tiles in the shower area were covered in mold/mildew, which was not cleaned after mentioning this to housekeeping and/or front desk staff; iii) room carpet was extremely dirty and stained. As a result of the guest room condition, I will not be using for any future stays in San Antonio or recommending that colleagues stay in this hotel.
November 18, 2013
Rated 5 out of 5 by Runner12 Excellent Customer Service
Big thank you to Mark @ Barron's Restaurant - he assisted in setting up our reservation for over 20 runners for the Runner's Special Pasta Bar. The waitress was great and we all loved the chef whipping up our own special pasta combinations!
November 18, 2013
Rated 5 out of 5 by dfwuptown Service & tradition
This is probably the most positive hotel experience I've had in two decades. The hotel knew that I was in town for a special occasion, which they recognized up on my arrival. Both the GM and the Director of Rooms introduced themselves upon check in. Today, so many hotels focus on hitting the minimum threshold, which they see as points and minimum benefits per the loyalty program. This classic hotel's team focuses instead on guest recognition and guest needs. There are a ton of hotel options in San Antonio, but I will only choose the Gunter in the future. Hotel is undergoing a refurbishment, which looks gorgeous. Great location and well-appointed hotel.
November 18, 2013
Rated 3 out of 5 by BS72 Room for improvement
Very friendly staff but service needs improvement. Cleanliness is ok on the surface but don't look under the bed. We had to call for shampoo one morning because we didn't receive any the day before (and it was not because we opted for the "don't clean our room option for a $5 voucher" which we did take advantage of on other nights). The recent remodel should have focused on upgrading the rooms first. Bathroom in particular needed upgrade in our room.
November 17, 2013
Rated 2 out of 5 by AAPS2013BD Problems
Carpeting throughout (hall and room) had dirty appearance.
WiFi bandwidth was insufficient to maintain contact with my office using VPN
November 15, 2013
Rated 2 out of 5 by mdlgrizzly Not Impressed
My usual Four Points was booked for the evening, so on a lark, I decided to try this property. It's a beautiful old building in an interesting and fun part of San Antonio. That being said, my room was not up to snuff. I arrived very late from having been on the road all day, so I really didn't take the time to look the room over before bed. The next morning, being the coldest morning of the year thus far, i went to the thermostat to turn up the heat a little and found the control plate ripped off and unusable. Ok, so no big deal. Then I noticed that there was a lot of long brown hairs everywhere in the bathroom (certainly not mine) and that the tub was dirty as well. Being in a rush, I figured i would just put up with it and get moving. However, there was no hot water when I turned the shower on, very little pressure and the tub drained very slowly. Not a comfortable experience.
This being said, the beds are comfortable and I did get a continental breakfast in the lounge. I also mentioned the problem with the bathroom when i checked out and the desk attendent removed my 28 dollar valet charge, which I appreciated.
If you want to stay in a grand old hotel in the middle of it all, Hotel Gunter will do just fine, but I prefer the modern conveniences of a Four Points where the internet, parking and water bottles are free. I won't be back to this property.
November 14, 2013
Rated 5 out of 5 by Jma49 Exemplary Staff
The staff was unbelievably helpful. They all went above and beyond the call of duty in seeing that we enjoyed our stay. Michael and Benjamin were outstanding! We will definitely stay at this wonderful historic hotel again.
November 10, 2013
Rated 5 out of 5 by Oaktown301 We love Benjamin.
We had a terrific one night stay at the Sheraton. We took advantage of the gold membership lounge on the 12th floor. The gentleman that worked there was fantastic. Benjamin thanks for the great service and the laughs. See you soon!
November 9, 2013
Rated 2 out of 5 by Yen0529 Hotel Room Expierence
* Desk chair is so close to the bed.
(agaist the bed)
* Banquest chair instead of desk chair!
* Bath tub calukings showed multiple
* Bath room window blocking (films?) has
I do have photo to back up.
November 5, 2013
Rated 5 out of 5 by Captain34 Great Customer Service at the Sheraton Gunter
All of the staff is extremely friendly and satisfies all of your needs.
November 5, 2013
Rated 5 out of 5 by Gsquare60 A can't go wrong stay with this hotel
I have stayed at this hotel several times before and they always treat me as if I was family.
November 5, 2013
Rated 5 out of 5 by dsb61 Sheraton Gunter Has Great Atmosphere
The Sheraton Gunter had great atmosphere, even though undergoing some renovations. The staff was very hospitable, and the room was very comfortable. Pool was a little small for lap swimming, but I managed to get in decent workouts each day. I especially liked the fact that the pool opened at 5AM, very early by most hotel standards but great for a working man who likes to swim before going to meetings.
November 4, 2013
Rated 5 out of 5 by juli2113 Halloween with the kids
Had a great weekend at the hotel with the kids. This was our 3rd visit to the property. Decided to upgrade to the club level and just loved Ben!! He was awesome and so friendly and gave us information to resturants in the area. Good Job Ben cant wait to visit again!!
November 4, 2013
Rated 3 out of 5 by bull96206 Historic hotel near San Antonio's River Walk
This hotel has lots of history in and around its location which is situated just a few blocks (short walk) from the Alamo. However, because of the Gunter's status as an historic hotel, renovations have been limited in some areas - bathrooms are smaller than those found in more modern hotels and standard room sizes tend to be somewhat smaller as well. The staff was great. The hotel was under renovation during our stay which likely took away from some of the finer points the hotel has to offer. There is a pool but it was not heated while we were there even though the website info said it was...there is also a "whiirlpooll" (not to be confused with a hot tub) but it was not working properly and barely functioned...if you didn't mind the water being cold. $28 valet daily parking can add up, too.
October 27, 2013
Rated 4 out of 5 by cal2007 nice hotel
great location, great service, great hotel but bathrooms need updating.
October 25, 2013