Rated 2 out of 5 by MissPR Hotel in need of improvement
The hotel is old and in need of a make over. Carpets are dusty, especially in the rooms. Staff is not focused on providing SPG style service, e.g. as a gold member I did not get asked which kind of welcome gift I would prefer, neither did I get presented with a favorable room (in fact, my room was very small and with narrow window). Upon entering the room, I found a used ear cleaning stick in the bathroom. Overall, not a great experience, which is a pity because I'm an SPG advocate and usually choose the SPG hotels as my preferred place to stay.
February 15, 2014
Rated 1 out of 5 by M1974 Dirty Hotel
Starwood should be ashamed to have this facility under it's brand!!!! The hotel has not been kept.
The rooms are old, overused, carpets, walls and furnishings are stained and impregnated with dirt. There is a stint in the air from the air conditioning. The carpets and furnishings could at least be washed.
June 7, 2012
Rated 4 out of 5 by PreviouslyGoldSPGlevel poor doorman service
as to be expected at 5 star hotels in china the service is around 3 to 4 star level (excluding tier 1 cities). Not necessarily the hotel's fault as I am sure the pool of qualified workers is limited. That being said, one of the basic services that one should expect of a 5 star hotel is being able to have a doorman help you hail a taxi. The doormen should at the very least make an effort to care about the customers and try to get them a taxi. If there are no taxis lined up waiting then then the doorman or one of his co workers should try to hail a taxi at the street and direct them to the hotel front door. In my case, there were two available, on duty taxis parked right next to the front door of the hotel on the hotel drive way, but neither would take me because I was not going to the airport. I know this is common in chinese tier 2 and 3 cities (the worst I have experienced being Chongqing) but part of why I CHOOSE to stay in foreign 5 star hotels is to get better service because I know very well how bad local service can be. I am not new to china at all. If I wanted to receive normal local service I can easily stay at a local chain and pay half as much and still be treated the same. I asked the doorman to help me go out and hail a taxi or to send one of his co workers which is what should have taken place but instead I was told to just wait. While waiting, the taxis would begin to pull into the hotel driveway only to get stopped by non hotel guest pedestrians and then drive off. all in plain view of me and the hotel door men who really could not have shown any less interest in helping me get a taxi as they showed at that moment. So I ended up going to the street to hail a taxi on my own. Having a doorman hail a taxi for you is a service. One of many basics that are expected at 5 star hotels, if you can't even get the basics what's the point of staying there? Also, I reserved a non smoking room and upon arrival was informed that there are only smoking rooms available. I get that it's China and many people smoke so I suspect that this happens more often than not. The hotel probably configures more smoking rooms than non smoking rooms, but it is still unpleasant. Aside from those 2 experiences everything else was good.
November 7, 2011
Rated 3 out of 5 by Fadi9 They missed badly on my profile
I'm SPG Gold.
First they told me that the hotel was at capacity and put me up in a Smoking room without letting me know. I should have been tipped off by the presence of matches in the room (although there was no ashtray).
Three hours in, I'm sleeping and i wake up to a nauseating smell of smoke in the room coming in from the vents. The entire floor is a smoking floor. I call down to the reception. They apologize profusely but the damage is done. I have to wake up in 3 hours to get to a flight at 6AM.
I can't stand the stench, so I move to another floor and another room but that room is smallish and the closet can't fit my clothes (funny angle to it an wasn't wide enough). The room looks newer (cleaner and with new wallpaper, and more modern finishings).
But I'm awake now while being exhausted. It was not a good experience.
In general, it doesn't seem like this hotel meets most of the standards you'd expect from a Starwood property. I love Starwood, but this was thoroughly disappointing.
December 17, 2013
Rated 5 out of 5 by PK23 Great Service
Staff were very helpful. The concierge was able to arrange a trip to the Panda Research facility at the last minute (with car and driver and Coral, an excellent English-speaking guide) as well as great tickets to the Sichuan opera.
Light, a young man working in the Executive Lounge, was very personable. He was extremely helpful with local knowledge of places to go and sights to see and suggestions for restaurants with local flavor. He helped make the stay a memorable one.
June 21, 2013
Rated 3 out of 5 by paul577 Needs Complete Renovation
Very good location but in need of total renovation. Room I got was 20 years out of date, very poor and cramped bathroom. Slightly grimy feel to it. Staff very pleasant and attentive.
November 3, 2012
Rated 5 out of 5 by reno45 Home away from Home
The staff of the Sheraton Chengdu Lido is and always have been spectacular! They go out of their way to make my stay as comfortable and enjoyable as possible. Their extra effort is noticed and appreciated. The staff is the reason I always choose Sheraton Chengdu Lido when I travel to Chengdu.
May 17, 2013
Rated 5 out of 5 by MP64 People makes the difference
Staff at Sheraton-Chengdu is exceptionally dedicated. Right from the door boy & security staff at the entry to housekeeping staff do take care of your need. Chef was kind to make changes in a dish as requested.
A big Thanks & Best wishes for this great team.
April 24, 2013