Rated 1 out of 5 by M1974 Dirty Hotel
Starwood should be ashamed to have this facility under it's brand!!!! The hotel has not been kept.
The rooms are old, overused, carpets, walls and furnishings are stained and impregnated with dirt. There is a stint in the air from the air conditioning. The carpets and furnishings could at least be washed.
June 7, 2012
Rated 4 out of 5 by PreviouslyGoldSPGlevel poor doorman service
as to be expected at 5 star hotels in china the service is around 3 to 4 star level (excluding tier 1 cities). Not necessarily the hotel's fault as I am sure the pool of qualified workers is limited. That being said, one of the basic services that one should expect of a 5 star hotel is being able to have a doorman help you hail a taxi. The doormen should at the very least make an effort to care about the customers and try to get them a taxi. If there are no taxis lined up waiting then then the doorman or one of his co workers should try to hail a taxi at the street and direct them to the hotel front door. In my case, there were two available, on duty taxis parked right next to the front door of the hotel on the hotel drive way, but neither would take me because I was not going to the airport. I know this is common in chinese tier 2 and 3 cities (the worst I have experienced being Chongqing) but part of why I CHOOSE to stay in foreign 5 star hotels is to get better service because I know very well how bad local service can be. I am not new to china at all. If I wanted to receive normal local service I can easily stay at a local chain and pay half as much and still be treated the same. I asked the doorman to help me go out and hail a taxi or to send one of his co workers which is what should have taken place but instead I was told to just wait. While waiting, the taxis would begin to pull into the hotel driveway only to get stopped by non hotel guest pedestrians and then drive off. all in plain view of me and the hotel door men who really could not have shown any less interest in helping me get a taxi as they showed at that moment. So I ended up going to the street to hail a taxi on my own. Having a doorman hail a taxi for you is a service. One of many basics that are expected at 5 star hotels, if you can't even get the basics what's the point of staying there? Also, I reserved a non smoking room and upon arrival was informed that there are only smoking rooms available. I get that it's China and many people smoke so I suspect that this happens more often than not. The hotel probably configures more smoking rooms than non smoking rooms, but it is still unpleasant. Aside from those 2 experiences everything else was good.
November 7, 2011
Rated 5 out of 5 by Travelalot33 Excellent stay at Sheraton Chengdu Lido Hotel
Facilities were clean, current, and modern - what you would expect of a Sheraton. Did not use the pool. Breakfast buffet was great. Club Lounge had excellent staff and good food selection. Have to remember that this is western China and not Shanghai or Hong Kong, so the food is different and English is spoken much less. Staff very helpful and eager to assist. Some staff limited in English. Great location next to subway, bus stops, and can walk to Tianfu Square and even Changxi shopping area. Concierge eager to help and Martin very knowledgeable. Guest Service Mangers such as Jesse eager to assist and are capable.
November 15, 2014
Rated 4 out of 5 by transienttraveler Excellent service
The thing that stood out most about this hotel was the excellent service provided by the concierge team. Unfortunately, I could not recall their names, but one concierge staff gave good recommendations on the places to visit/dine at. Subsequently, when we made the decision to watch Sichuan opera at a local theatre late one evening during our stay, another concierge staff offered to help us pick up the tickets at the theatre while we grabbed a quick dinner. Such thoughtful assistance made the stay a memorable one.
Was also pleasantly surprised by the good spread in the club lounge and the warm service provided by the staff in the lounge. It was indeed interesting to watch the interactions/dynamics between some long-stay guests and the staff.
November 22, 2014
Rated 2 out of 5 by MissPR Hotel in need of improvement
The hotel is old and in need of a make over. Carpets are dusty, especially in the rooms. Staff is not focused on providing SPG style service, e.g. as a gold member I did not get asked which kind of welcome gift I would prefer, neither did I get presented with a favorable room (in fact, my room was very small and with narrow window). Upon entering the room, I found a used ear cleaning stick in the bathroom. Overall, not a great experience, which is a pity because I'm an SPG advocate and usually choose the SPG hotels as my preferred place to stay.
February 15, 2014
Rated 5 out of 5 by PK23 Great Service
Staff were very helpful. The concierge was able to arrange a trip to the Panda Research facility at the last minute (with car and driver and Coral, an excellent English-speaking guide) as well as great tickets to the Sichuan opera.
Light, a young man working in the Executive Lounge, was very personable. He was extremely helpful with local knowledge of places to go and sights to see and suggestions for restaurants with local flavor. He helped make the stay a memorable one.
June 21, 2013
Rated 2 out of 5 by asianblitz Hotel does not accord full Platinum member benefits
Full platinum benefits not accorded. Was not given a suite reason being all suites were full. However when I checked spg-booking's site later, suites were still available. (front desk staff should be more honest).
air-con did not work properly and there was no wifi in room. Although this was rectified promptly the next day, I had already lost one good night's sleep and had to bear with no wifi connection.
May 19, 2014
Rated 3 out of 5 by Fadi9 They missed badly on my profile
I'm SPG Gold.
First they told me that the hotel was at capacity and put me up in a Smoking room without letting me know. I should have been tipped off by the presence of matches in the room (although there was no ashtray).
Three hours in, I'm sleeping and i wake up to a nauseating smell of smoke in the room coming in from the vents. The entire floor is a smoking floor. I call down to the reception. They apologize profusely but the damage is done. I have to wake up in 3 hours to get to a flight at 6AM.
I can't stand the stench, so I move to another floor and another room but that room is smallish and the closet can't fit my clothes (funny angle to it an wasn't wide enough). The room looks newer (cleaner and with new wallpaper, and more modern finishings).
But I'm awake now while being exhausted. It was not a good experience.
In general, it doesn't seem like this hotel meets most of the standards you'd expect from a Starwood property. I love Starwood, but this was thoroughly disappointing.
December 17, 2013