Rated 3 out of 5 by TerryLo Extremely poor internet speed
The WiFi connection is crazily poor. Even though I have full connection to the Wi-Fi (with best reception), the internet speed (even to Baidu) is extremely slow and basically I can't receive emails throughout my stay (my company email server may have time out my request due to slow internet speed).
July 20, 2014
Rated 1 out of 5 by M1974 Dirty Hotel
Starwood should be ashamed to have this facility under it's brand!!!! The hotel has not been kept.
The rooms are old, overused, carpets, walls and furnishings are stained and impregnated with dirt. There is a stint in the air from the air conditioning. The carpets and furnishings could at least be washed.
June 7, 2012
Rated 2 out of 5 by zipylo bad food and staff not really up to the task
This Sheraton in Chengdu I would not recommend. Very bad quality of food; staff is unexperienced. Asked for an espresso in the morning and got a mug with the espresso inside. When I asked, why I can't get a small espresso cup, the staff - I think it was the manager on duty for the restaurant at that time- very unfriendly told me, in the morning they only use mugs followed by a standard sentence, that he will let management know my reaction/recommendation! Very strange attitude.
The milk foam maker on the coffee machine on the executive floor, where the food is even worse than in the restaurant, had a very thick layer of old milk on it. When I asked the staff to clean it, she just turned her back on me. Then I insisted, that she cleans it and called the front desk lady. In the afternoon it was clean. All-in, not a good experience. I can only recommend to go to the Sheraton in Hongqiao to learn. Also a very old hotel, but excellently managed.
July 6, 2014
Rated 2 out of 5 by chengdutravel Hotel In Need of Renovation
Hotel location is good. Hotel is old and in need of renovation.
June 27, 2014
Rated 2 out of 5 by Sfok The air conditioning no good
I check in Room 3309 on Jun 18,
1) the bed room air cond. remains 27 degree, no matter how i adjusted it. No cool air coming out.
2) The room sensor was so sensitive, that the light came off in a mins and i have to turn it on again, It off again, i turn it on again, the game like this for the whole afternoon.
June 22, 2014
Rated 4 out of 5 by Salukis Gooo services
As a member of Gold SPG, the hotel staff treated me very nicel and upgraded me to Executive Floor when my reserved type of room was not available. The room is great and the service is excellent.
June 22, 2014
Rated 2 out of 5 by asianblitz Hotel does not accord full Platinum member benefits
Full platinum benefits not accorded. Was not given a suite reason being all suites were full. However when I checked spg-booking's site later, suites were still available. (front desk staff should be more honest).
air-con did not work properly and there was no wifi in room. Although this was rectified promptly the next day, I had already lost one good night's sleep and had to bear with no wifi connection.
May 19, 2014
Rated 4 out of 5 by PreviouslyGoldSPGlevel poor doorman service
as to be expected at 5 star hotels in china the service is around 3 to 4 star level (excluding tier 1 cities). Not necessarily the hotel's fault as I am sure the pool of qualified workers is limited. That being said, one of the basic services that one should expect of a 5 star hotel is being able to have a doorman help you hail a taxi. The doormen should at the very least make an effort to care about the customers and try to get them a taxi. If there are no taxis lined up waiting then then the doorman or one of his co workers should try to hail a taxi at the street and direct them to the hotel front door. In my case, there were two available, on duty taxis parked right next to the front door of the hotel on the hotel drive way, but neither would take me because I was not going to the airport. I know this is common in chinese tier 2 and 3 cities (the worst I have experienced being Chongqing) but part of why I CHOOSE to stay in foreign 5 star hotels is to get better service because I know very well how bad local service can be. I am not new to china at all. If I wanted to receive normal local service I can easily stay at a local chain and pay half as much and still be treated the same. I asked the doorman to help me go out and hail a taxi or to send one of his co workers which is what should have taken place but instead I was told to just wait. While waiting, the taxis would begin to pull into the hotel driveway only to get stopped by non hotel guest pedestrians and then drive off. all in plain view of me and the hotel door men who really could not have shown any less interest in helping me get a taxi as they showed at that moment. So I ended up going to the street to hail a taxi on my own. Having a doorman hail a taxi for you is a service. One of many basics that are expected at 5 star hotels, if you can't even get the basics what's the point of staying there? Also, I reserved a non smoking room and upon arrival was informed that there are only smoking rooms available. I get that it's China and many people smoke so I suspect that this happens more often than not. The hotel probably configures more smoking rooms than non smoking rooms, but it is still unpleasant. Aside from those 2 experiences everything else was good.
November 7, 2011