Rated 4 out of 5 by transienttraveler Excellent service
The thing that stood out most about this hotel was the excellent service provided by the concierge team. Unfortunately, I could not recall their names, but one concierge staff gave good recommendations on the places to visit/dine at. Subsequently, when we made the decision to watch Sichuan opera at a local theatre late one evening during our stay, another concierge staff offered to help us pick up the tickets at the theatre while we grabbed a quick dinner. Such thoughtful assistance made the stay a memorable one.
Was also pleasantly surprised by the good spread in the club lounge and the warm service provided by the staff in the lounge. It was indeed interesting to watch the interactions/dynamics between some long-stay guests and the staff.
November 22, 2014
Rated 5 out of 5 by Travelalot33 Excellent stay at Sheraton Chengdu Lido Hotel
Facilities were clean, current, and modern - what you would expect of a Sheraton. Did not use the pool. Breakfast buffet was great. Club Lounge had excellent staff and good food selection. Have to remember that this is western China and not Shanghai or Hong Kong, so the food is different and English is spoken much less. Staff very helpful and eager to assist. Some staff limited in English. Great location next to subway, bus stops, and can walk to Tianfu Square and even Changxi shopping area. Concierge eager to help and Martin very knowledgeable. Guest Service Mangers such as Jesse eager to assist and are capable.
November 15, 2014
Rated 1 out of 5 by M1974 Dirty Hotel
Starwood should be ashamed to have this facility under it's brand!!!! The hotel has not been kept.
The rooms are old, overused, carpets, walls and furnishings are stained and impregnated with dirt. There is a stint in the air from the air conditioning. The carpets and furnishings could at least be washed.
June 7, 2012
Rated 3 out of 5 by JiaweiC Don't Book Rooms Facing Main Road
GOOD: Staff were generally very responsive. Concierge sevice and door service were both good.
On this point, I'd like to highlight reception staff Stella, Cici and Moon, who were very helpful indeed when I wanted to change rooms.
BAD: Staff were also sometimes quite curt. I've ordered room service and felt like I'm imposing on the person on the other end of the line before. But this may be due to it being peak hour and it all being very hectic.
2. Rooms and Room Amenities
GOOD: I was on SPG level 20 for a week and then 26 for 2 weeks. The room I had was spacious enough and amenities were good. Generally pleasant.
BAD: They have, for some reason unfathomable to me, decided to put some sort of padding under the carpeting, which makes this very annoying sound when stepped on. Like you're stepping on bubble foam. It was very irritating and for that reason I requested Cici and Stella to help find me a room that doesn't squeak. It turns out all rooms do, but they did try their best and checked out several rooms, which I appreciated. I've asked if others have complained about this and they've told me no one has, so maybe it's just me.
Also, do NOT get rooms facing the main road unless you're a very deep sleeper. The noise is very irritating and is present at all hours. People seem to love using their car honks at all hours of the day and you WILL be awaken by this unless you sleep like a log. You could get a room facing the back (the stadium), but be ready for a relatively much smaller room. I decided to endure the noise for a larger room in the end. I'd highly recommend they go for sound-proof windows.
GOOD: Some variety, super huge portions (not sure this is a good, but I'll just leave it here).
NOT SO GOOD: Coke severely overpriced at CNY 40, even for a luxury hotel. Generally not very vegetarian friendly and taste was just so-so.
November 9, 2014
Rated 4 out of 5 by racman Good hotel in China
Good location, nice hotel and very helpful staff. I would stay there again. Only issue was the noise until 11:00PM from the stadium next to the hotel.
October 31, 2014
Rated 4 out of 5 by PreviouslyGoldSPGlevel poor doorman service
as to be expected at 5 star hotels in china the service is around 3 to 4 star level (excluding tier 1 cities). Not necessarily the hotel's fault as I am sure the pool of qualified workers is limited. That being said, one of the basic services that one should expect of a 5 star hotel is being able to have a doorman help you hail a taxi. The doormen should at the very least make an effort to care about the customers and try to get them a taxi. If there are no taxis lined up waiting then then the doorman or one of his co workers should try to hail a taxi at the street and direct them to the hotel front door. In my case, there were two available, on duty taxis parked right next to the front door of the hotel on the hotel drive way, but neither would take me because I was not going to the airport. I know this is common in chinese tier 2 and 3 cities (the worst I have experienced being Chongqing) but part of why I CHOOSE to stay in foreign 5 star hotels is to get better service because I know very well how bad local service can be. I am not new to china at all. If I wanted to receive normal local service I can easily stay at a local chain and pay half as much and still be treated the same. I asked the doorman to help me go out and hail a taxi or to send one of his co workers which is what should have taken place but instead I was told to just wait. While waiting, the taxis would begin to pull into the hotel driveway only to get stopped by non hotel guest pedestrians and then drive off. all in plain view of me and the hotel door men who really could not have shown any less interest in helping me get a taxi as they showed at that moment. So I ended up going to the street to hail a taxi on my own. Having a doorman hail a taxi for you is a service. One of many basics that are expected at 5 star hotels, if you can't even get the basics what's the point of staying there? Also, I reserved a non smoking room and upon arrival was informed that there are only smoking rooms available. I get that it's China and many people smoke so I suspect that this happens more often than not. The hotel probably configures more smoking rooms than non smoking rooms, but it is still unpleasant. Aside from those 2 experiences everything else was good.
November 7, 2011
Rated 4 out of 5 by rgzap Good hotel with friendly staff
The hotel is closely located to subway / rail transit station which is also quite central to many local attractions.
Staff are considerably friendly, especially those at the club lounge and concierge. English is still a challenge for most of staff but better than some Chinese hotels we had stayed.
SPG status is well recognised, e.g. upgraded to suite, discount for restaurant. Disappointedly, on our last day, the whole floor was very messy and dusty due to cleaning up of air-conditioners of all the rooms. We were seemed to be the only guests left on the floor for that day.
Hotel facilities are rather old. Pool and garden area are in need of improvements or upgrades.
September 23, 2014
Rated 2 out of 5 by MissPR Hotel in need of improvement
The hotel is old and in need of a make over. Carpets are dusty, especially in the rooms. Staff is not focused on providing SPG style service, e.g. as a gold member I did not get asked which kind of welcome gift I would prefer, neither did I get presented with a favorable room (in fact, my room was very small and with narrow window). Upon entering the room, I found a used ear cleaning stick in the bathroom. Overall, not a great experience, which is a pity because I'm an SPG advocate and usually choose the SPG hotels as my preferred place to stay.
February 15, 2014