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Rated 3.4 out of 5 by 25 reviewers.
Rated 1 out of 5 by Dirty Hotel Starwood should be ashamed to have this facility under it's brand!!!! The hotel has not been kept. The rooms are old, overused, carpets, walls and furnishings are stained and impregnated with dirt. There is a stint in the air from the air conditioning. The carpets and furnishings could at least be washed. June 7, 2012
Rated 4 out of 5 by poor doorman service as to be expected at 5 star hotels in china the service is around 3 to 4 star level (excluding tier 1 cities). Not necessarily the hotel's fault as I am sure the pool of qualified workers is limited. That being said, one of the basic services that one should expect of a 5 star hotel is being able to have a doorman help you hail a taxi. The doormen should at the very least make an effort to care about the customers and try to get them a taxi. If there are no taxis lined up waiting then then the doorman or one of his co workers should try to hail a taxi at the street and direct them to the hotel front door. In my case, there were two available, on duty taxis parked right next to the front door of the hotel on the hotel drive way, but neither would take me because I was not going to the airport. I know this is common in chinese tier 2 and 3 cities (the worst I have experienced being Chongqing) but part of why I CHOOSE to stay in foreign 5 star hotels is to get better service because I know very well how bad local service can be. I am not new to china at all. If I wanted to receive normal local service I can easily stay at a local chain and pay half as much and still be treated the same. I asked the doorman to help me go out and hail a taxi or to send one of his co workers which is what should have taken place but instead I was told to just wait. While waiting, the taxis would begin to pull into the hotel driveway only to get stopped by non hotel guest pedestrians and then drive off. all in plain view of me and the hotel door men who really could not have shown any less interest in helping me get a taxi as they showed at that moment. So I ended up going to the street to hail a taxi on my own. Having a doorman hail a taxi for you is a service. One of many basics that are expected at 5 star hotels, if you can't even get the basics what's the point of staying there? Also, I reserved a non smoking room and upon arrival was informed that there are only smoking rooms available. I get that it's China and many people smoke so I suspect that this happens more often than not. The hotel probably configures more smoking rooms than non smoking rooms, but it is still unpleasant. Aside from those 2 experiences everything else was good. November 7, 2011
Rated 4 out of 5 by Non-smoking room Non-smoking room floor should be increased August 11, 2014
Rated 5 out of 5 by Quick Trip to CTU Check-in and check-out was very smooth. The Club Lounge staff was very accommodating and allowed us to have drinks since we arrived so late. We were upgraded to a suite using my Suite Night award. When we needed extra bath amenities, they were delivered promptly. The bell desk was very helpful in getting a taxi for us and were very helpful in telling the taxi driver where we wanted to go. August 7, 2014
Rated 5 out of 5 by This hotel has great service It was very impressive of staff responsiveness when I had good time with my family in the lounge and the resturant. August 4, 2014
Rated 2 out of 5 by Hotel in need of improvement The hotel is old and in need of a make over. Carpets are dusty, especially in the rooms. Staff is not focused on providing SPG style service, e.g. as a gold member I did not get asked which kind of welcome gift I would prefer, neither did I get presented with a favorable room (in fact, my room was very small and with narrow window). Upon entering the room, I found a used ear cleaning stick in the bathroom. Overall, not a great experience, which is a pity because I'm an SPG advocate and usually choose the SPG hotels as my preferred place to stay. February 15, 2014
Rated 2 out of 5 by Hotel does not accord full Platinum member benefits Full platinum benefits not accorded. Was not given a suite reason being all suites were full. However when I checked spg-booking's site later, suites were still available. (front desk staff should be more honest). air-con did not work properly and there was no wifi in room. Although this was rectified promptly the next day, I had already lost one good night's sleep and had to bear with no wifi connection. May 19, 2014
Rated 5 out of 5 by Great Service Staff were very helpful. The concierge was able to arrange a trip to the Panda Research facility at the last minute (with car and driver and Coral, an excellent English-speaking guide) as well as great tickets to the Sichuan opera. Light, a young man working in the Executive Lounge, was very personable. He was extremely helpful with local knowledge of places to go and sights to see and suggestions for restaurants with local flavor. He helped make the stay a memorable one. June 21, 2013
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