Rated 5 out of 5 by Picturepages Made the vacation great
We booked to stay at the Sheraton after spending 2 nights at the Esperanza for twice the price. The comfort level at the Sheraton exceeded our expectations.
November 12, 2015
Rated 4 out of 5 by Eclipse99 Romantic Vacation
The hotel is in great shape a year after the hurricane. The facilities were all clean and well kept. In general, all of the hotel staff are friendly and more than willing to help. The only issue we had was that as Starwood Platinum members, we were allowed one drink each night at the Cortez restaurant. It used to be at the Tequila bar right in the hotel. Because my wife has a disability, we couldn't use the perk. We were able to get the front desk to allow us to have a complimentary drink in the Tequila Bar a couple times but it became a hassle trying to explain the problem every night. I would recommend it be a complimentary drink coupon usable at any of the hotel bars in the evening.
November 1, 2015
Rated 5 out of 5 by jemctag Hacienda style. Excellent experience.
Having stayed primarily at the Westin, we tried the Hacienda due to the refurbishing at the Westin. Turned out to be a great choice.
Our first impressions... The hotel looks truly like a hacienda, with a kick- being right on the beach.
Impeccable service from the valet, to front desk staff, concierge desk, housekeeping.
My Starwood lifetime platinum status was immediately recognized and we were upgraded to a beautiful one bedroom ocean front suite. It was awesome to hear the waves crashing at night and enjoy a cup of coffee watching the sunrise over the sea of Cortez. In the morning on our wraparound balcony.
Highly recommend dining on site. Pitahayas was very good. De Cortez was outstanding. The service was outstanding. The food quality was equally matched. The pool bar served good food and again with excellent service.
This is one resort that there is no need to leave unless you want or have to.
Again for emphasis, Starwood stays is recognized and you will be very happy.
October 1, 2015
Rated 5 out of 5 by Julie1969 Exceeded My Expectations
The staff was extremely friendly and warm. We very much enjoyed dining at the resort and talking with the waiters.
There was plenty of pool space, chairs and umbrella's. Pool water was warm, but still refreshing on a hot day.
September 7, 2015
Rated 5 out of 5 by Chiquimoya Excellent hotel and features
Facilities Exceed Expectations,Food Excellent quality and cleanses, very surprised no to see flies in the outdoors restaurants. Personal very friendly and Helpful. !00% Recommend.
July 5, 2015
Rated 1 out of 5 by Jennatjw Will never stay here again.
I was very disappointed in this hotel. We had four rooms for our group, one room had bathrobes but when I requested one it took four days and continuously asking for me to finally get one. When housekeeping would clean my room they removed the dirty towels, etc. but never replaced what they removed. By the last day I was drinking my coffee from a wine glass because I had no mugs. It seemed that we were an annoyance every time we needed something. Some of the pool waiters seemed put out that we were there and ordered food/drinks. The staff as a whole would get one star. There were a few that I can name who did an exceptional job. I would never stay here again and will not recommend this hotel.
June 8, 2015
Rated 5 out of 5 by darcycomm Amazing hotel, amazing staff
The Sheraton is the absolute gem of Cabo San Lucas, a beautiful property with a really great staff, always smiling, always hospitable. Highly recommend it!
June 4, 2015
Rated 5 out of 5 by CM2015 Great place to stay
Great facilities, awesome view to the ocean. Loved the buffet (endless mimosas and bloody Marys), fresh smoothies etc.
June 1, 2015
Rated 5 out of 5 by WestinRiverfront Staff made the stay for me
Every staff member I encountered was very friendly, especially the bell staff. As a Starwood employee, I appreciate you offering the starhot rate allowing me to enjoy this beautiful resort and honoring my SPG preferences request for a higher floor. I will be back in the near future!
May 24, 2015
Rated 4 out of 5 by MinnieS Great location, would go back again!
We were there over spring break and hotel was full, but never did we once feel like we were bumping into people all the time! Property is expansive and so even thought the hotel was at capacity, the 5 families that we traveled with could find private areas to lounge around in as a group.
Beach is clean & beautiful, but waves are enormous at times due to the steep beach. Ptahayas restaurant was a great experience as we sat & dined outside by the beach on a full moon night by the waves. Food here is fusion pacific rim cuisine....nothing to rave about but the overall experience was great.
May 8, 2015
Rated 5 out of 5 by tommacmass The people, place and service is exceptional
First - the location, buildings and grounds are near perfect. Add to that a beautiful location and you have your first exemplary points.
But, where this hotel really shines is the staff. I travel over fifty nights every year, and this is by far the nicest, most customer friendly group I encounter. We feel we have to come back here just to see the staff - phenomenal.
We will return, and happy to recommend this to anyone as one of the best finds in Cab oand beyond.
April 29, 2015
Rated 5 out of 5 by Charlesstancer Best resort in Cabo!!
What a beautiful Resort! First class all the way. This Sheraton has it all. Dinning....so many choices. Pools...so many choices and all amazing. Beautiful beach which is swimmable at times. Private and very peaceful. Wonderful views from the beach or so many of the very comfortable pool lounge chairs. The rooms are very spacious and have all that you need. Wonderful full balconies and great bathroom with nice large jacuzzi tub. The best is the front desk and concierge staff. They are awesome. Emmanuelle at the front desk/SPG check in...he is awesome! Trust me he rocks and can help out with all. He really really made our 10 day stay that much better. Thank you. The two girls at the concierge desk are amazing. Lupida....I am sorry as I am sure I spelled that wrong. She has great advice for dinning and adventures. ....this hotel is first class all the way. No timeshare pressures at all. Not once in my stay! Come relax and enjoy the best Cabo has for sure. We have also seen 21 whales while sitting by the pools watching the Sea. Wicked!
March 18, 2015
Rated 5 out of 5 by cprobst Hotel Looked Brand New After Hurricane
Congratulations to the staff, management, and ownership for getting this hotel completed and looking brand new after the hurricane. I didn't see one other property in the area that look close to 50% as good as the Sheraton. Most were still under construction. Kudos to the hotel and staff for looking brand new and getting the property back to looking brand new on the outside.
February 17, 2015
Rated 5 out of 5 by LCCIX Exceeded Expectations!!!
In today's world it seems to be that expectations are rarely met. Even more rare is when expectations are exceeded. My wife and I spent our 24th wedding anniversary here and I can tell you that are expectations were greatly exceeded! The location and property were beautiful and spotless. What was truly exceptional were the people that represent the Sheraton. Everyone there was warm and welcoming and we felt that service was not their job but their pleasure. The warm hospitality of everyone there made this a trip that we'll never forget. To top it all off the food is fantastic!
All I can say to everyone that made or Anniversary so special is THANK YOU!
We have already made plans to spend our 25th Anniversary (bodas de plata) there in 2016!
MUCHAS GRACIAS! We look forward to celebrating with you again next January!
Bill and Angela
February 7, 2015
Rated 3 out of 5 by Kychest Couple bad experiences but overall an okay stay
The place is in pretty good condition and fairly clean. The rooms are cleaned regularly, no complaints there. The pool area is pretty awesome with the infinity pool being the selling point. The beach is pretty much your private beach although swimming is not recommended due to the danger of the rip current. The staff is pretty accommodating and pretty helpful except on a couple instances.
Now to the bad:
Upon checkin I was told to sit with the a lady who was going to tell me about the hotel. She pulls out a map and shows me where things are which is great. Eventually she got to the part where she could get me great deals on excursions but have to sit through a timeshare presentation the following morning. I declined and she tried to pressure me into it a couple more times. I had been traveling all day and this is the last thing I wanted to deal with. She called me a couple days later and tried to pressure me again. To be honest, this all wasn't that big of a deal, just slightly annoying.
Next bad experience is at the restaurant Girasoles. It's $18 for a breakfast entree and all you can drink Mimosas and Bloody marys. I chose to do that and my wife didn't order anything and was going to eat off my plate. They told her that we can't share the food with this deal which makes absolutely no sense considering it's not all you can eat. It's all you can drink and she already told them she won't be drinking anything. Once again, not a huge deal, just doesn't make sense and slightly annoying.
The worst experience I had was at the restaurant "Tomatoes." Me and my wife sit down and our waiter tells us the special is a mexican buffet and then he leaves. All I had eaten the whole trip was mexican so I wasn't feeling it and wanted to order off the menu. He didn't come back so I had to find a couple of menus. He then comes back and apologizes for not telling me that tonight it's buffet only and you can't order off the menu. I say fine no big deal and we start to leave. He then says let me close you out for the waters you ordered. I complain to him that had he notified us that it was buffet only upon seating us, we never would have ordered the waters so I shouldn't have to pay for them. He also never mentioned there was a charge for them. They are the same Crystal Geyser waters that come every day free with our room but that's really not the point. He says he can't remove the charge. We pay our $8 and leave. Yep, $4 for a bottle of crystal geyser, but once again, not the point. Point is, because of his mistake I had to purchase something I didn't want. I had been scammed a few times by other people outside of Sheraton on the trip, but that's to be expected somewhat. It's not to be expected when it's at the Resort that costs $350 a night.
January 24, 2015
Rated 5 out of 5 by TJnVegas Jan 2014
Just got home from a few nights at the Sheraton Hacienda Del Mar. This hotel exceeded my expectations! I have stayed at the Westin a couple times in the past and when that wasn't available due to the storm, moved over to this property. I was pleasantly surprised. Absolutely beautiful!!
Ask for Freddie as your waiter at Pithaya, and you're guaranteed a great evening!
I am looking forward to my next trip to this property, it can't get here soon enough!!!
January 7, 2015
Rated 4 out of 5 by Gordon88 Very relaxing property
it was amazing to see how well the hotel came back after the hurricane. The grounds and the pool area look untouched. The employees at the hotel are warm and efficient. The dining was good but expensive as you would expect. We have been told that Starbucks is being put in hotel and that will make a nice addition. The rooms are nice but could use some attention on tile work in bathrooms.
January 6, 2015
Rated 5 out of 5 by Aritra89 Fantastic experience
Got upgraded to a suite and had excellent sea views. Was blown away by staff responsiveness especially of the Front desk Manager Mariecruz.
The vegetarian food options were limited and we were disappointed when we were informed on our first day that the veg pizza wont be available as the oven was broken. When I complained on my 3rd day Maricruz went out of her way to an external pizza place and got us a pizza to our room. She paid out of her pocket and refused to take the money - apologizing profusely for the inconvenience.
December 24, 2014
Rated 5 out of 5 by Po0hburrr Nice and relaxing stay!
I just came back from staying at Sheraton and it was fantastic. We were a little hesitant since we weren't sure how the resorts had recovered since hurricane Odile but after staying here for 4 nights, I can say that the property did a fantastic job of recovering from the devastation. The front desk agent that checked us in was courteous, but she wasn't very warm. We asked if we could upgrade to something with a view and she didn't seem like she wanted to help us with that even after saying we'd be willing to pay more. She seemed to be doing just enough to get us checked in. The first room we checked into had a smell coming from the pipes in the bathroom. Since it was already pretty late, we decided to just save it for the next day to see if the hotel could switch our room. The next morning, along with the smell from the bathroom, we were also greeted by a little visiting bug. I snapped a picture of it and we went to the front desk. The Guest Relations Manager, Angelina took great care of us. She apologized for the room and the visitor, had me email her the photo so she could open a file for it and gave us a gorgeous room with a view. The next day, she even sent up a bottle of complimentary wine. We so appreciated the gesture. The resort itself is great. It's a bit further out from downtown (15 min drive) so it's much more relaxing and quiet. Guadalupe, the concierge who gave us excellent directions for getting into town and finding places to book our excursions was very sweet and knowledgeable. Without her, even equipped with our rental car GPS, I'm sure we would've got lost. Thank you Angelina and Guadalupe for making our first time in Cabo a fantastic one!
December 12, 2014
Rated 4 out of 5 by aventure beautiful property
a warm welcome on arrival ,and continuing throughout the stay .
The staff quickly took care of issues including a power outage .
large rooms , confortable and well decorated in mexican style .
December 4, 2014
Rated 5 out of 5 by JoeM66 Great Hotel
We have stayed at this Hotel many times and enjoyed every stay. This last stay was especially rewarding. We were amazed at all the work that had been finished since the hurricane. There was a lot of damage from the storm but you would not have noticed if had not seen the previous pictures of the damage. It was nice to be recognized by many of the staff and thanked for coming back. Any time we go to Cabo we will be staying at the Sheraton.
December 3, 2014
Rated 4 out of 5 by wm0895 Overall good experience
Great location & amenities. Only complaint is that the food in the various restaurants (we ate at 3 different ones over our stay) was way too overpriced for what we received.
November 30, 2014
Rated 3 out of 5 by Kecks3 Overpriced!
Don't be fooled by the coffee makers in the room - the coffee that comes with the makes brown water. So you are forced to go to the restaurant to get a to-go cup of coffee for almost $5 a cup! Ridiculous. $30 for a breakfast buffet and menu items - $20 for two pieces of tiny toast, black coffee, juice and fruit. And that's not room service. Food alone cost us a fortune. On the plus side, some of the people working there are amazingly good at customer service, like Azalea Sanchez at the front desk. But other front desk workers could care less. Same for the restaurant. Seems like the higher up they get, the ruder they become. Bus boys are so fast and attentive; some of the waiters not so much.
Overall this is a typical beach resort. Get your towels out by 7:00 am if you want a good space, tiny gym, everything extra, etc., etc., Overall just ok, not memorable and not in line with what we spent to be there.
November 29, 2014
Rated 3 out of 5 by FamGar Overpriced
I stood during Thanksgiving break, and wasn't impressed. The rooms are nice, clean and comfortable. The staff is extremely nice, but the service was ok. I had to call everyday for coffee refills, and the rooms would be partially cleaned. The dinning experience was extremely expensive. I travel with a family of 4 and it cost me average $140-180 for breakfast or lunch.
November 28, 2014
Rated 5 out of 5 by LoriandChris Exceeded all Expectations
We just had our dream wedding at HDM and our expectations were exceeded down to every last detail. The staff worked tirelessly to make everything perfect, especially Jose Pineda, the event coordinator. Aside from the event the property is absolutely stunning, all within 6 weeks of the devastation of hurricane Odile; nothing short of amazing! Our room and all of our guest rooms were beautiful, well appointed and comfortable; everyone loved it and couldn't say enough about the staff!
November 19, 2014
Rated 5 out of 5 by Chi312 10 Days After Re-Opening
I was extremely nervous leading up to this trip, as images of hotel and downtown damage from hurricane Odile were devastating. My group of five arrived less than two weeks after reopening, with low expectations. As a platinum member, this was hands down my favorite hotel/vacation experience to date.
The amount of work, effort, and money put back into the Sheraton was mind boggling. The pool area looks brand new; the lobby amazing; every villa/building has a fresh coat of paint. The only remaining construction ongoing was the roofs and two of the restaurants, which I'm sure will be finished in a month.
As for being treated as a SPG platinum member, I received more recognition than I do in the states. I received breakfast coupons for every morning ($40 vaule/day), unlimited free bottled water, and an upgrade to a 4 bedroom/3 bath suite.
I know this hotel gets a lot of downgrades for being so far from the downtown area, but I didn't see a problem with it. A 15minute taxi ride ($25) wasn't an issue. It's a vacation resort, money spent should be expected.
The hotel and other reviews warn/complain about the beach and dangerous waves. I'm sure it depends on the time of year, but my entire group swam in the ocean on red flag days with ease.
Drinks/food are expensive here (example: $10 mixed drinks poolside). My advice would to stop at a grocery store o the way from the airport and stock up.
Thats all I got. Again, amazing experience all around. Staff may be the best I have ever dealt with. I'll be back soon!!
November 19, 2014
Rated 4 out of 5 by noname10 After the Hurricane
We were guests at the hotel the first week they were open after Hurricane Odile. Because of that fact I have given the various areas of the hotel slightly higher scores than earned. The attitude and resilience of the Mexican people that staff the resort was impressive. They were obviously happy to be back to work and made every effort to make the guests feel welcome and comfortable. I would, however, question the management because we were charged full price for a much less than full price experience. Several of the resort restaurants were not yet opened and the ones that were charged high prices ... the guests were sort of trapped. The grounds and buildings were understandably in tough shape and work was going on all day in an effort to get the hotel back in shape. It was similar to trying to relax in a construction zone. Our refrigerator did not work. Housekeeping left a different array of towels every day, usually short on one or more sizes. You could not drink the tap water and when we asked for little extra bottled water our request was ignored. We were told that the ice from the ice machines was safe but both the ice machines in our area did not work for several days. There was construction activity and noise from early in the morning (7:30 AM) until after sunset. There was work being done in the room above ours and the noise was quite loud at times. One of the pool filters was out for a while. Our phone worked intermittently, as did the TV. The hurricane had removed much of the beach sand and the normal service facilities on the beach were non-existent. Apparently the beach at this hotel is a dangerous place to swim even when conditions are good but while we were there the "unsafe conditions" flag flew every day. I never went in the ocean alone and when a group of us did go in many of our party assembled on the beach to watch us get tumbled in the shore break surf.We were part of a large wedding party and many of the other guests told us similar stories about issues they faced. Again, the conditions were understandable and the guests seem to be working around the problem areas but this was clearly not a first quality experience yet we were charged exactly the same rates we were quoted before the hurricane hit (in fact, at reception I was upsold). I would give the staff, literally every one that I interacted with, a 100% grade. I would give the management a 50% rating. We were solicited several times to attend presentations on the facility time-share but I would not want to be committed to visiting this beach every year.
November 13, 2014
Rated 5 out of 5 by Isaac2014 Best Place to Be During Hurricane
I good not explain how lucky we were (with 2 small children a 1 years old and 5 year old) to be at this wonderful resort during a this hurricane. The staff made us feel so comfortable and safe during this most scary experience. I could not explain how wonderful this hotel is, the food and service is beyond 5 stars. Even before the hurricane the hotel is wonderful, and during the hardist times they strive to be the best. Thank you soooo much for all the hard work and kindness you displayed to all of us. Thanks for keeping us safe, and once the hotel is up and running we will be there again, again, and again. Thank you so very much.
September 19, 2014
Rated 5 out of 5 by Jer55ky YOU MUST STAY HERE
We were visitors during the hurricane Odile and the staff at the Sheraton Hacienda del mar bent over backwards to make sure that the hotel guests were safe and well taken care of. Before the hurricane the grounds were absolutely immaculate! Stunning views, great service, beautiful rooms and amazing food! We will be back! Thank you so much!
September 19, 2014
Rated 5 out of 5 by CaboGirl123 WOW!! Beautiful property!!
This hotel was absolutely beautiful! It was so nice to have several pools to choose from and the location right on the beach was wonderful. The food at all of the restaurants was also fantastic. We had a wonderful time and would highly recommend it to anyone going to Cabo!
September 2, 2014