Rated 5 out of 5 by ShayleneW22 1 year wedding anniversary trip
My husband and i had a wonderful time at Sheraton Hacienda. We loved the location, the pools were amazing, the room was perfect, nothing over the top but comfortable with perfect proximity to the pool. The only true complaint we had was our "fancy" dinner at De Cortez. The food was horrible. The service was wonderful but the wine tasted like it had gone bad, the lobster was rubbery, and the shrimp and scallops had no flavor. For being one of the premier choices to eat for a "nice" meal it was WAY below par. Other than that we had a wonderful stay!
June 22, 2014
Rated 5 out of 5 by Annieb A lovely time
Our stay was so fun. The grounds are great for walking around and are immaculate so I skipped the gym and took it outside. Our room was spacious, clean and comfortable. Everyone on staff went out of their way to assist us from the front desk to the restaurants. The concierge was great . The pools were beautiful and the ocean, although rough, was enjoyable to watch all day long. Braver souls went in. Everyday we walked on the beach to some stunning formations
December 1, 2011
Rated 5 out of 5 by Pawcone True Paradise
This resort must be the meaning of paradise. I was there for one week for a work conference, and it exceeded all my expectations. The room was spectacular, clean, functional and elegant. The location and ocean views were breathtaking. Food was consistently amazing. Truly once in a lifetime experience.
July 19, 2014
Rated 3 out of 5 by sxsrivas Nice property but could use some improvements
This is my 3rd stay at this hotel and we stay here with young kids.
If the staff could improve keep the water temperature in the main heated pool above 82 Deg. F that would be such a joy. The kids really could not stay in the water for very long because of the temperature. Maintenance improved it for one day when we mentioned it but it went back to below 80 Deg F the next day. It would make such a difference if they fixed this.
The property and general areas are beautiful and well kept. Food is expensive so we didn't eat there very much. Quality was ok.
Staff was generally very nice. I was not satisifed with how throughly housekeeping cleaned the rooms.
SPG recognition is excellent !!
January 29, 2012
Rated 5 out of 5 by water024 A relaxing, pleasant experience
We stayed at the Sheraton Hacienda del Mar for 5 days in January, the third consecutive year we have vacationed there. We stay in the hotel part of the property, as opposed to the time-share part. The beds are comfortable, the rooms roomy and very nicely appointed. The staff is first-rate across the board. Our stays have been peaceful and relaxing. The dining options are a good match for us, and the price comparable for a restaurant of equivalent quality at home (Washington, DC.) Our favorite, especially for a quality breakfast is Girasoles. which is atop on of the time-shared buildings. A meal at the Pitahayas restaurant is a great experience, with a location overlooking the beach to match. The De Cortez Grill has an equally impressive location. On previous visits, De Cortez had some shortcomings, particularly in service. Still a notch below the Pitahayas, but now a good steak-type restaurant I will be happy to visit again. Same goes for the Sheraton itself. We certainly will be back.
February 10, 2014
Rated 3 out of 5 by Hotinmexci Very nice rooms but staff need better customer service
The shuttle drivers to town were really bad with blasting hip hop music shaking the car. They had no regard to the customer making us wait in hot car while they talk amongst themselfs. Every employee you asked a question to had a different answer to what your question was. Service was way below average for a high end resort. Rooms were very nice though. Staff seemed to have an attitude.
July 4, 2014
Rated 5 out of 5 by jeff1250 Great place to unwind
Sheraton is a fantastic place for a couple or family trip. Many amenities on site for all ages, including pools, restaurants, activities and lots of room simply to enjoy the spectacular surroundings. Impeccable rooms and great service as well. Only nit was a coffee maker that did not work and inability to get a moderately priced meal on site. Otherwise, outstanding destination, safe and secure and 10 minutes from the Disneyland like fervor of Cabo marina.
June 24, 2014
Rated 2 out of 5 by LAGuy Rude De Cortez Restaurant Service
We had extremely poor service at a dinner on Sunday, May 18, 2014 at De Cortez Restaurant with a group of friends. Although there were multiple reasons we were quite dissatisfied with the dinner, the main reason was the service staff's training in customer service and acknowledging our concerns about the service and the food; and their reluctance to make an effort to rectify our concerns. What occurred is as follows. A large table had dinner at the restaurant and had to wait between 90 - 120minutes to get our main courses. When we received the main courses, the fish dishes (seasbass) was quite rubbery in texture and had obviously been cooked and then re-heated via microwave, and the duck dishes that others had ordered was not properly cooked. Because it had taken so long in order to get the meal, several children at the table fell asleep. we had entered the table at around 8pm. And the server took our order around 820pm and received the main courses around 1020pm. When we raised the concerns with the server and the manager, their response was to state that the order had been entered at around 840pm and after 9pm into the computer. When we brought up that the server had taken the orders via pen and paper; and that the lag time to entry into the computer was nearly 20 minutes and 40 minutes respectively, the manager did not acknowledge our concerns; but rather stated that our group was nearly double what the original reservation had noted. We told the manager that the absolute number of individuals at the table was not different from the reservations if they were all taken in aggregate (meaning there were several different reservations that were combined into one large table). Second the manager stated that they were extremely busy that evening. There was a large party on the beach which was not a part of our group and the patio facing the ocean was full; but when entering the inside of the restaurant, there were no tables occupied. As I noted earlier in my statement; although we understand that restaurants can take longer for one reason or another, what was most upsetting for us was the fact that neither the manager nor the server acknowledged our concerns; but rather continued to blame us (more people than originally reserved - although this wasn't true); use the time the order was entered into the computer (vs the time the order was taken via pen and paper); and to use the excuse that the restaurant was "busy," even though the inside of the restaurant was quite empty on the inside. It would be helpful for your restaurant staff to be re-trained to a) acknowledge and apologize for the delay for customers; and b) offer some modicum of trying to appease our disappointment - like a free dessert or something; instead of blaming the customers and making excuses that were not at all true. This was likely the worst service that I have ever received at a Starwood property; and inconsistent with the values and customer service that I have come to expect as a longtime Starwood customer.
May 20, 2014
Rated 4 out of 5 by fmm1003 This hotel has a great location.
The staff were friendly and very willing to help where needed.
August 27, 2014
Rated 5 out of 5 by Ts219 Excellent Customer Service
I had lost my wallet/credit cards on the flight in to Cabos. The Hotel front desk staff (Azalia and Maria) were extremely caring and professional in connecting me with American Express and providing the line of credit so my vacation could go on unhindered. Additionally, they kept checking with me to ensure that my stay was going smoothly. Also, excellent service from the Conceirge (Lucinta), Bell staff (everyone), House Keeping and the staff at Girasoles and Pitahayas.
April 1, 2013
Rated 1 out of 5 by golden50 Unsatisfied
Below Sheraton standards.
June 6, 2014
Rated 5 out of 5 by Wendy23 Refreshing Vacation
My husband and I just enjoyed an amazing 6 days at this property. We read, relaxed, enjoy the sun while the staff answered any question and request graciously and professionally.
We will be returning to this property in the future. What a fantastic place to unwind, unplug and rejuvenate.
May 10, 2014
Rated 5 out of 5 by mnbbnb Excellent Resort!
I have very high standards when traveling away from home, and this resort exceeded my expectations. The grounds and buildings are maintained beautifully and the personnel are extremely warm and welcoming. Adelina at Tomates and Hugo at De Cortez were personable and provided exceptional service, as did everyone else in the restaurants. We booked through Costco Travel and will highly recommend this property to them, as well as our friends and acquaintances.
February 7, 2014
Rated 5 out of 5 by Sally Paradise close to home
We just completed our 7th stay since August 2011. We were impressed with the hotel and the great sea views. The hotel is very well maintained. We always choose the all-inclusive plan. The breakfast options were great. We were more than pleased with the lunch and dinner menus. They always have a fresh fish of the day on the menu. We were also impressed with the steaks. We found the staff to be friendly, helpful and very efficient.
We could sit there all day and watch the high waves. We walked down the beach each day to see the crabs in the rocks. It was good exercise after having our delicious lunch.
Fabulous pool side area with great service from staff - we wanted for nothing. We were made to feel special for four great days. We would definitely recommend this hotel to our friends and family.
We are looking forward to returning again on December 9, 2012.
September 12, 2012
Rated 4 out of 5 by Lyn45 Improvement in staff responsiveness
Our refrigerator did not work and it had nothing in the mini bar, so we called twice for the replacement and when they replaced it, still nothing in the mini bar. This was part of our package, beverages in the mini-bar and purchases for others. We called 3 times for the mini bar items and nothing happened.
April 30, 2014
Rated 5 out of 5 by Jeremy00000 Great Resort
We stayed in a hotel room at this resort. The resort is large and luxurious. There are over 30 buildings, several restaurants, bars, pools.
Our room was floor level and basic. It had a flat screen, but no dvd player or stereo. The cleaning staff is amazing as our room was always spotless. The air conditioner is completely silent. The only sounds I heard were very quiet rhythmic sounds from the room above, but they did not last for longer than a minute or two.
The pools are fantastic. If one pool is busy, just go to another.
The hotel is right on the beach and there is beach access, but you can't go swimming there as the surf is too violent.
The hotel is isolated, which makes it quiet but you can't walk to anything. Luckily we had free valet. Taxis from the airport are about $100, so it is better to rent a car. The driving there is slow and easy and impossible to get lost (There is practically only one road).
The restaurants are decent but very expensive. Plan on about $50 bucks per person. This is about twice as expensive as a fine restaurant in town.
Drinks are expensive too, about $10/drink. There is a fridge in the room, but it is not cold enough to store any food or drinks. We went to Walmart and bought a cooler for drinks and some food. Saved lots of money.
We have a small child and thoroughly enjoyed our stay. We plan on returning next year.
Lastly, I talked with many guests and there is a variety of methods for staying at this resort (SPG points, Orbits, Costco, etc). It seems that Costco is the best deal, especially if you are going all-inclusive. If you are a drinker, all-inclusive is the way to go. They really took good care of the all-inclusive guest, better then us regular paying guests.
Finally, try a Sangrieta. It is my new favorite drink
June 17, 2014
Rated 2 out of 5 by BKS1 Beautiful Property but not up to SPG service standards
Stayed 5 days in a beautiful 3 bedroom suite (upgraded from regular suite as hotel renovations happening). Property is amazing but service is definitely not up to standards.
August 14, 2014
Rated 4 out of 5 by Newton1 well manicured grounds
Enjoyed our stay very much. Staff was always going out of there way to keep you happy. Food is extremely good, at all the restaurants on the grounds. Would have been nice if we had a screen on our patio door, as it brought in many bugs and mosquitoes. Cleaning lady never cleaned out our coffee maker so I had to everyday. Facets were loose in the bathroom, front door didn't latch properly. A pen in the room would have helped with the pad of paper that was left there. Some nights chocolates were left by the bed and other days not. We had a person above us that would drop his ashes onto our patio then discard the cigarette butt in the lawn just in front of us.
May 18, 2014
Rated 5 out of 5 by Dsikes Great beach getaway
This is a beautiful hotel with a very large property footprint a a lot of beach front. A lot of pools if you prefer that. Plenty of food options but a little pricey for the food served. The biggest (and possibly only) disappointment was the WiFi service. It was terrible. We were there with friends and older kids but were unable to communicate via text over wifi on most of the property. Also, we were only able to connect 3 devices and there were 4 of us. The service in the room was questionable at times and even when you were connected it was very slow. I know it's vacation but you still want the wifi for social media and a few occasional laptop things.
April 8, 2014
Rated 4 out of 5 by corvette98 Hotel very good & food just ok
The hotel is definetily a first class facilility with excellent facilities and service. All staff members have a sound understanding and provide the guests with a high level of customer service. Hotel facilities, rooms and grounds are well maintained and very clean. My compliments to the Front Desk, Bell Staff, Groundskeepers, Housekeepers, Restaurant Staff and Maintenance. Also, I am accustomed to free WiFi in a first class hotel. The guest PC's facilities in lobby are very ackward and cumbersome. Unfortunately, the Hotel restaurant food is rather bland and unremarkable, and not resembling Mexican cuisine.
June 1, 2014
Rated 4 out of 5 by 2872 cheerful and attentive staff
The rooms are spacious and comfortable. The staff is very numerous and attentive. Three comments: 1) Rooms were noisy. You could hear every foot step of a neighbor, the fan on the complex AC turbine all night long, the trundle of the house keepers' carts anywhere in the building. 2) The bottom six inches of the windows needs blackout, too much light comes under the curtains in the morning. 3) While the staff is attentive, service, once ordered was slow (for drinks or for food).
May 27, 2014
Rated 5 out of 5 by Susan1798 Beautiful hotel, amazing staff
This is a beautiful hotel. Grounds are amazing, ocean views from everywhere, rooms are well appointed and clean. Lobby area, restaurants, pool and gym are always clean. What set this hotel above others was the staff. They were always friendly, extremely helpful, hard working and nice. We can't wait to go back!
August 2, 2014
Rated 4 out of 5 by Karin29 Hotel is beautiful!
The hotel was great, the food was wonderful, overall had a great time! The the pool staff is also very attentive. The problem we had was after checking in we were led to believe a member of the staff was helping to set up reservations for activities. Only later did we find out that person only works for the villas. She set us up on what we thought was a romantic sunset cruise to find out it was a booze cruise. It was terrible! I complained to the front desk person upon check out, who was rude and no help at all. For a Gold SPG member I was very disappointed in the response
June 27, 2014
Rated 5 out of 5 by Smootches88 This hotel has great staff
We stayed at the Sheraton for our 26 yr wedding anniversary and it couldn't have been better.
The staff were very welcoming, pleasant, courteous and very helpful. Also, the restaurants on the property were all terrific, whether it being the staff or the food.
Thanks Emmanuel, Joel and Lupita for making our stay wonderful.
July 30, 2014
Rated 5 out of 5 by citrusgirl Perfect
The location, the grounds, the food, the people…all of it went together to create the near perfect vacation for myself and my family. The hotel reviews and photos don't do it justice. Our bar was set pretty high, but this property managed to surpass it. We enjoyed every minute of each day there and are already planning the next visit. Highly recommend this property to anyone who wants to fully relax, eat well, and enjoy themselves. They offer excellent service without it being overbearing.
April 18, 2014
Rated 5 out of 5 by Nick60 Let me just say thank you!
We had a lovely time.
The grounds are so beautiful - such well kept gardens and fountains everywhere.
The pools are clean and attractive.
The staff is very attentive and everyone was so friendly.
I would especially like to thank Samuel and the staff at Tomatoes - Angeles, all of the Davids, Isidro, Rossy, Blanca, Gustavo, Juan, Roberto, Karen and everyone else.
Marisa Gomez - thank you for making us feel so welcome when we arrived.
We did not want to go back home.
Thank you again to all of you.
March 24, 2014
Rated 5 out of 5 by merav guest relations
Angelina was amazing and helpful
July 30, 2014
Rated 4 out of 5 by Kaathy Food/Beverage need to stay open later
Property is beautiful, staff is very attentive, beds very firm. Food was good, not spectacular. Puzzling thing is that all pool bars close at 5:30, there were always many, many people poolside and you're rolling up the sidewalks! Literally NOTHING to do at night! Beautiful beach but shore break so no swimming.
July 21, 2014
Rated 3 out of 5 by mirileigh Beautiful rooms, but no sleep
We love the setting of the Hacienda del Mar... the gardens, the pools, the ocean and the fountains are all gorgeous! We have stayed there three years in a row but this was our last time. The floors are tile and there is so little insulation that anyone walking around above you sounds like they are stomping through your room in high heels. And the doors -- they slam! People start coming out of their rooms at the crack of dawn and the room doors slam so hard that the whole building shakes. Poor construction makes for a very unpleasant stay. You'll only enjoy it if you can get a top floor room.
April 22, 2014
Rated 5 out of 5 by lovemythree Family Fun
This hotel was awesome, very family friendly. The staff was very attentive. We will definitely stay here again.
July 25, 2014