Rated 5 out of 5 by Chi312 10 Days After Re-Opening
I was extremely nervous leading up to this trip, as images of hotel and downtown damage from hurricane Odile were devastating. My group of five arrived less than two weeks after reopening, with low expectations. As a platinum member, this was hands down my favorite hotel/vacation experience to date.
The amount of work, effort, and money put back into the Sheraton was mind boggling. The pool area looks brand new; the lobby amazing; every villa/building has a fresh coat of paint. The only remaining construction ongoing was the roofs and two of the restaurants, which I'm sure will be finished in a month.
As for being treated as a SPG platinum member, I received more recognition than I do in the states. I received breakfast coupons for every morning ($40 vaule/day), unlimited free bottled water, and an upgrade to a 4 bedroom/3 bath suite.
I know this hotel gets a lot of downgrades for being so far from the downtown area, but I didn't see a problem with it. A 15minute taxi ride ($25) wasn't an issue. It's a vacation resort, money spent should be expected.
The hotel and other reviews warn/complain about the beach and dangerous waves. I'm sure it depends on the time of year, but my entire group swam in the ocean on red flag days with ease.
Drinks/food are expensive here (example: $10 mixed drinks poolside). My advice would to stop at a grocery store o the way from the airport and stock up.
Thats all I got. Again, amazing experience all around. Staff may be the best I have ever dealt with. I'll be back soon!!
November 19, 2014
Rated 5 out of 5 by Isaac2014 Best Place to Be During Hurricane
I good not explain how lucky we were (with 2 small children a 1 years old and 5 year old) to be at this wonderful resort during a this hurricane. The staff made us feel so comfortable and safe during this most scary experience. I could not explain how wonderful this hotel is, the food and service is beyond 5 stars. Even before the hurricane the hotel is wonderful, and during the hardist times they strive to be the best. Thank you soooo much for all the hard work and kindness you displayed to all of us. Thanks for keeping us safe, and once the hotel is up and running we will be there again, again, and again. Thank you so very much.
September 19, 2014
Rated 5 out of 5 by Chris05 Great resort, great week
The Sheraton Hacienda is a great resort! We stayed for 7 nights in early June. The staff were very nice, and all three concierges were amazing. They helped us plan all of our activities (dune buggies and snorkeling in Cabo Pulmo recommended) and line up a series of outstanding dinners (Flora Farms and Casiano's). The food on site is good, but the prices are very high. Much higher then surrounding area. The shining star is Girasoles de la Hacienda. There all you can eat breakfast is reasonably priced ($15) and includes unlimited ordering from the menu - food is excellent. Pitihayas was also good.
We found the beach very swimmable, and the large waves made it fun. Little kids would have problems.
The grounds and location are perfect. Would recommend!
June 16, 2013
Rated 3 out of 5 by Kecks3 Overpriced!
Don't be fooled by the coffee makers in the room - the coffee that comes with the makes brown water. So you are forced to go to the restaurant to get a to-go cup of coffee for almost $5 a cup! Ridiculous. $30 for a breakfast buffet and menu items - $20 for two pieces of tiny toast, black coffee, juice and fruit. And that's not room service. Food alone cost us a fortune. On the plus side, some of the people working there are amazingly good at customer service, like Azalea Sanchez at the front desk. But other front desk workers could care less. Same for the restaurant. Seems like the higher up they get, the ruder they become. Bus boys are so fast and attentive; some of the waiters not so much.
Overall this is a typical beach resort. Get your towels out by 7:00 am if you want a good space, tiny gym, everything extra, etc., etc., Overall just ok, not memorable and not in line with what we spent to be there.
November 29, 2014
Rated 4 out of 5 by wm0895 Overall good experience
Great location & amenities. Only complaint is that the food in the various restaurants (we ate at 3 different ones over our stay) was way too overpriced for what we received.
November 30, 2014
Rated 5 out of 5 by Jer55ky YOU MUST STAY HERE
We were visitors during the hurricane Odile and the staff at the Sheraton Hacienda del mar bent over backwards to make sure that the hotel guests were safe and well taken care of. Before the hurricane the grounds were absolutely immaculate! Stunning views, great service, beautiful rooms and amazing food! We will be back! Thank you so much!
September 19, 2014
Rated 5 out of 5 by Po0hburrr Nice and relaxing stay!
I just came back from staying at Sheraton and it was fantastic. We were a little hesitant since we weren't sure how the resorts had recovered since hurricane Odile but after staying here for 4 nights, I can say that the property did a fantastic job of recovering from the devastation. The front desk agent that checked us in was courteous, but she wasn't very warm. We asked if we could upgrade to something with a view and she didn't seem like she wanted to help us with that even after saying we'd be willing to pay more. She seemed to be doing just enough to get us checked in. The first room we checked into had a smell coming from the pipes in the bathroom. Since it was already pretty late, we decided to just save it for the next day to see if the hotel could switch our room. The next morning, along with the smell from the bathroom, we were also greeted by a little visiting bug. I snapped a picture of it and we went to the front desk. The Guest Relations Manager, Angelina took great care of us. She apologized for the room and the visitor, had me email her the photo so she could open a file for it and gave us a gorgeous room with a view. The next day, she even sent up a bottle of complimentary wine. We so appreciated the gesture. The resort itself is great. It's a bit further out from downtown (15 min drive) so it's much more relaxing and quiet. Guadalupe, the concierge who gave us excellent directions for getting into town and finding places to book our excursions was very sweet and knowledgeable. Without her, even equipped with our rental car GPS, I'm sure we would've got lost. Thank you Angelina and Guadalupe for making our first time in Cabo a fantastic one!
December 12, 2014
Rated 5 out of 5 Flawless
This review is long overdue. I was at this Sheraton Hacienda del Mar in March 2012, and enjoyed what was one of the BEST beach vacations I've ever had. The staff was always eager to help with reservations and requests. The location--between the two local towns--was ideal. Even at a peak travel season with a full house, the property never felt crowded. We appreciated the variety of pools--some geared for adults, others for children. While some of the restaurants were expensive, when you finished your meal you understood why: excellent service and top-notch. Thanks for the GREAT vacation. I'll be back soon
December 21, 2012