Rated 5 out of 5 by Lovemexico Perfect vacation!l and wonderful view
It was a beautiful property with friendly staff.The view from our room was breathtaking.Thank you for your great service ! Adelina at the Tomatoes was very friendly and attentive.
June 1, 2016
Rated 5 out of 5 by JeffreyR Exceptional service
Lovely property, very courteous and helpful staff.
I had an unfortunate problem with my rental car key which was broken by a parking attendant at the hotel. The staff exhibited the highest level of assistance possible in helping to resolve the matter. All costs incurred were covered by the hotel and I experienced very little disruption to my travel plans. This could have been a very unpleasant experience but the hotel and particularly the customer service staff made the very best of an unfortunate accident.
I unhesitantly recommend this hotel.
May 31, 2016
Rated 5 out of 5 by mbbdf Amazing Hotel
We stay in Starwood properties 50-70 days a year throughout the the world. This Sheraton is at the top of our list of incredible experiences.
Every single individual was kind, helpful and positive. Especially amazing were Angelina and Carmen (guest services), Adelina and Garbiel (front desk), Johana, Rosio and staff of Tomatoes.
The grounds are beautiful and peaceful.
Our meals were delicious. The breakfast buffet at Tomatoes is the best of the best.
May 5, 2016
Rated 1 out of 5 by tdahltorp Did not get the room I reserved
I just checked into the hotel. I booked a Deluxe Ocean View King room. When I arrived, I was taken to a room that had two queen beds. I went back to the front desk and asked for the room I reserved. Was told that they did not have any king room and that I was upgraded from a "partial" ocean view to a front ocean view with two queen beds. First, the word partial is not in my room description. I booked a Deluxe Ocean view. Second, I booked a king room, not two queens. When I clarified this with the front desk manager, she argued that the room they were giving me was the best they could do. When I pressed further, she said she might be able to get me the room I booked the following day, otherwise, she could not help me. She told me that they do not hold reservations based on beds, only based on rooms. As a frequent traveler, this is unacceptable. I am a Gold Stanwood member, and will clearly reconsider booking Sheraton hotels in the future.
April 8, 2016
Rated 5 out of 5 by Joe398 Hotel was great - Staff even better
My family stayed here for our Son's December 2015 wedding and had an excellent experience. Our 3 bedroom suite comfortably accommodated my wife and I, our daughter and her husband, and 2 grandchildren. When the hotel could not provide my older daughter the adjoining rooms she had requested, she and her family were upgraded to a 4 bedroom suite. The staff and food at Tomatoes restaurant were excellent - breakfast each day was a highlight with a broad selection, great quality, friendly service, and a spectacular view. Dinner there was also good. The variety and locations of the different pools offered something for all ages, each with good food and drink service. We also appreciated the on site "convenience store" for snacks and drinks. Overall a great experience and we would definitely recommend.
March 30, 2016
Rated 5 out of 5 by Charlesstancer Sheraton is First Class in Cabo!!
We just returned home from a 10 day adventure in Los Cabo and the Sheraton is the best place to stay...100%! This resort has so much to offer and from the 5 we have stayed in Cabo...none come close. The grounds are absolutely spectacular....The pools are beautiful....the restaurants offer you everything that you can want and they have seven of them on the property. The buffet breakfasts are both awesome and to be able to watch Whales jumping daily while having a coffee and eggs is something else. The Spa and Gym are wicked as last time we were they they were being re done...well worth it! The rooms here are so spacious and offer you everything you need from a huge bathroom and really nice balcony with some wicked views! Great beds and nice TV with some good English options. I really could go on and on again as this place is First Class all around. We used the Concierge almost everyday and Lupita was so so helpful. Her bar and restaurant choices were all bang on and she made our trip really so much better...Thank you so very much! Before we got there as well we had reached out to Angelina who is the Guest Relations Manager and she was an incredible help....Her and Carmen really put a few pieces together and that helped us out a lot. The Front desk staff let by Adelina were the nicest I have encountered in a long time. Everyday she was always welcoming and remembered my name and had a smile. Thanks again for an excellent stay!
March 23, 2016
Rated 2 out of 5 by SHS1 This hotel needs improvement.
The hotel did not meet my expectations for the following reasons.
1. House keeping issues with the room. Spoke to management regarding this and the service did not improve before departing.
2. Non smoking policy was not enforced in the public areas.
March 19, 2016
Rated 5 out of 5 by Maryann One of the BEST resort hotels in Mexico - if not the world
We spent 8 nights - a long time at one place for us. Every aspect of this resort exceeded our expectations. It is unsurpassed for the quality of the staff - caring, kind, came to know us, etc. And the beauty of this location is stunning.
March 17, 2016