Rated 5 out of 5 by Picturepages Made the vacation great
We booked to stay at the Sheraton after spending 2 nights at the Esperanza for twice the price. The comfort level at the Sheraton exceeded our expectations.
November 12, 2015
Rated 4 out of 5 by Eclipse99 Romantic Vacation
The hotel is in great shape a year after the hurricane. The facilities were all clean and well kept. In general, all of the hotel staff are friendly and more than willing to help. The only issue we had was that as Starwood Platinum members, we were allowed one drink each night at the Cortez restaurant. It used to be at the Tequila bar right in the hotel. Because my wife has a disability, we couldn't use the perk. We were able to get the front desk to allow us to have a complimentary drink in the Tequila Bar a couple times but it became a hassle trying to explain the problem every night. I would recommend it be a complimentary drink coupon usable at any of the hotel bars in the evening.
November 1, 2015
Rated 5 out of 5 by jemctag Hacienda style. Excellent experience.
Having stayed primarily at the Westin, we tried the Hacienda due to the refurbishing at the Westin. Turned out to be a great choice.
Our first impressions... The hotel looks truly like a hacienda, with a kick- being right on the beach.
Impeccable service from the valet, to front desk staff, concierge desk, housekeeping.
My Starwood lifetime platinum status was immediately recognized and we were upgraded to a beautiful one bedroom ocean front suite. It was awesome to hear the waves crashing at night and enjoy a cup of coffee watching the sunrise over the sea of Cortez. In the morning on our wraparound balcony.
Highly recommend dining on site. Pitahayas was very good. De Cortez was outstanding. The service was outstanding. The food quality was equally matched. The pool bar served good food and again with excellent service.
This is one resort that there is no need to leave unless you want or have to.
Again for emphasis, Starwood stays is recognized and you will be very happy.
October 1, 2015
Rated 5 out of 5 by Julie1969 Exceeded My Expectations
The staff was extremely friendly and warm. We very much enjoyed dining at the resort and talking with the waiters.
There was plenty of pool space, chairs and umbrella's. Pool water was warm, but still refreshing on a hot day.
September 7, 2015
Rated 5 out of 5 by Chiquimoya Excellent hotel and features
Facilities Exceed Expectations,Food Excellent quality and cleanses, very surprised no to see flies in the outdoors restaurants. Personal very friendly and Helpful. !00% Recommend.
July 5, 2015
Rated 1 out of 5 by Jennatjw Will never stay here again.
I was very disappointed in this hotel. We had four rooms for our group, one room had bathrobes but when I requested one it took four days and continuously asking for me to finally get one. When housekeeping would clean my room they removed the dirty towels, etc. but never replaced what they removed. By the last day I was drinking my coffee from a wine glass because I had no mugs. It seemed that we were an annoyance every time we needed something. Some of the pool waiters seemed put out that we were there and ordered food/drinks. The staff as a whole would get one star. There were a few that I can name who did an exceptional job. I would never stay here again and will not recommend this hotel.
June 8, 2015
Rated 5 out of 5 by darcycomm Amazing hotel, amazing staff
The Sheraton is the absolute gem of Cabo San Lucas, a beautiful property with a really great staff, always smiling, always hospitable. Highly recommend it!
June 4, 2015
Rated 5 out of 5 by CM2015 Great place to stay
Great facilities, awesome view to the ocean. Loved the buffet (endless mimosas and bloody Marys), fresh smoothies etc.
June 1, 2015