Rated 2 out of 5 by Kimmie67 May Stay
Room 1005: Smells like the exhaust fan from a restaurant. All of the fumes from the Concierge Suite or the Restaurant must be leaking into this room. Heating/AC unit thermostat didn't work correctly, would go on and off. Like it kept tripping in the system. Not enough towels... For a two night reservation, I only had one bath towel, one hand towel and one washcloth.
May 16, 2014
Rated 3 out of 5 by SmilinJack1 Good location
Lots of corridor noise easily heard in the room. AC was noisy too. Club lounge had almost nothing to eat unless you like toast and cold bacon. Beds were great Sheraton beds, bathroom was decent and location was good if you're traveling in that area.
May 13, 2014
Rated 5 out of 5 by LawrenceP1 Sheraton Imperial in Durham, NC
We were in town for a graduation ceremony. The hotel was beautiful and spotlessly clean. The staff was very accommodating including the check in guest services member, the service in the club at the concierge level, and the staff at the front desk. It was a very nice experience.
May 12, 2014
Rated 5 out of 5 by Maryann6 Wonderful place for Conference
All the folks at the lobby desk were helpful and gracious!! Gregory, Dean, and Ernest were exceptional help to many of us. These young men were superb with helping all that needed to be done during our conference. Special thanks to all the servers at our meals--they were excellent.
I'd recommend this hotel for any function.
May 5, 2014
Rated 5 out of 5 by Hokievt Great staff and location
Front desk staff did a great job. Room was comfortable and clean. Location is great fro meetings in the area.
May 5, 2014
Rated 4 out of 5 by Janelle51 Great layout
I was in a wheel chair. I could roll everywhere with no problem
May 5, 2014
Rated 5 out of 5 by DeborahAnne Smell
The hotel had a smell, musty, moldy, not fresh!
Not because the air wasn't on, because it was quite cold in the conference areas.
This was entire hotel. Lower floor reception area, halls, and even hall on our floor.
Bathroom could use vent fans!
May 5, 2014
Rated 5 out of 5 by Lynn65 deadbolt
the deadbolt in room 104 did not work
May 1, 2014
Rated 5 out of 5 by bunnyrab great hotel and great staff
staff and facilities are great. they were very attentive and accommodating.
April 27, 2014
Rated 5 out of 5 by Mountainmama1 Very comfy beds and friendly staff.
I was traveling for work, continuing education at the same hotel. The staff was very friendly and very helpful. I would stay there again.
April 14, 2014
Rated 5 out of 5 by Lily24 Friendly, Clean and Comfortable
The staff were friendly and professional.
The lobby was welcoming. My room was clean and had everything I needed. Very comfortable bed and pillows.
April 7, 2014
Rated 5 out of 5 by ErnieM I love this hotel!
Everything that you would expect from a "Five-Star/Diamond" hotel is met at the Sheraton Imperial. If you're ever in the Raleigh/Durham/Chapel Hill area, this hotel will definitely NOT disappoint!
April 1, 2014
Rated 5 out of 5 by Caitlin84 Conference Experience
I was very impressed by not only the facilities, but by the friendliness of the staff. When attending a conference with a group of students, the check-in/check-out process can be a little chaotic. The hotel staff made those processes quick and easy. All of our needs were met, and always with a genuine smile. The room itself was very comfortable, and very clean. I would most definitely recommend the Sheraton Imperial whether you are planning a conference, or are just looking for a place to stay.
March 31, 2014
Rated 5 out of 5 by Mike90 Excellent Desk Staff
Although we were checking into seven rooms and had to change names on several of the rooms, the desk staff was efficient, and helpful. They never once appeared that it was a hassle to make the changes. We are very impressed each time we stay as this has been our experience for over ten years.
March 31, 2014
Rated 4 out of 5 by Losanno Good Business Hotel; Very Friednly Staff
This hotel is conveniently located and the staff are excellent (very friendly and accommodating). I stayed for a few nights and as a Platinum was upgraded to a Club Floor room. The Club Lounge includes breakfast, snacks, and even complimentary alcoholic beverages, which is a very nice touch. I'll return next time business calls me to the area.
March 25, 2014
Rated 5 out of 5 by fgoodwin Great place!
I travel a fgood amount and this hotel always makes me feel so at home. The staff is awesome. Lynn and Veronica in the lounge mornings and night are the best!
March 22, 2014
Rated 1 out of 5 by Auskosh Not what I expect from a Starwood property.
If you check in at the Sheraton Imperial, make sure you don't get into room 133 or 134, or others down at end of that hallway. I walked toward the back of the hotel thinking, "great, this should be nice and quiet" and it was anything but. It started with the AC. Moderate temps here in Durham and the AC kicked on only every 15 mins or so, but when it did, you had to adjust your volume on everything. If you're doing a conference call, forget it. Go on mute and don't plan on talking.
Bigger problem. The back door is right there. To a parking lot that gets a LOT of traffic. And it doesn't shut quietly. It slams and shakes the corridor and rattles your day and - worst of all -wakes you through the night.
They can replace the desk chair easily and if the folks read this, I hope they pay attention to it and do so. Unusable.
The internet service was spotty and kicked me off several times. Worst of all - I rarely watch TV when on the road, but got engaged in a movie and the hotel's cable or whatever service cut out just toward the end. All channels.
It wasn't all bad. Food at bar was good and they had some nice local brews to choose from.
Wait, breakfast was off. Ordered oatmeal. Menu said with raisins and pecans. Cool. Hidden in there were cranberries. Not pleasant, by my taste.
Will I stay here in the future? What do you think? Absolutely not. Did not live up to the reputation I'd expect from a Starwood property.
March 19, 2014
Rated 3 out of 5 by Donna513 Clean and comfy but lacking in amenities
Double beds not queen.
No microfridge in rooms. A small refrigerator can be reserved but not guaranteed, no microwave on it.
These are the only reasons that i would choose another hotel, as even the low priced hotels have micro-refrigerators standard in their hotels. The "fancier" hotels such as sheratons, really need to catch up with the times!
March 18, 2014
Rated 4 out of 5 by Pirate Food service needs drastic improvement
This is a great hotel. It has a nice bar, but the food is not to the standing of this property.
March 17, 2014
Rated 3 out of 5 by Mary206 customer service
We were told on arrival that no rooms with king size beds were available, and then promptly asked if we needed an accommodation of a lower floor (we are an older couple). No king rooms were available, but we had a choice of floors????? Other members of our group (NCBA) voiced dismay regarding issues not being properly addressed or ignored
March 17, 2014
Rated 3 out of 5 by nora3994 Check In
I sent my reservations in January., When we arrived at the hotel , at 12:00 the rooms were not ready. I can understand that. WHen I came back at 4:00 the rooms still were not ready. The lady with me was 83 years old and on oxygen, the staff did not show her any compassion, we finally got a room at 4:30. the lady that talked to us was very inconsiderate.
March 12, 2014
Rated 1 out of 5 by JGR305 SPG Gold Not Recognized Here
Told by front desk agent that upgrades are not offered to SPG Gold-level customers-they are only offered to SPG Platinum-level customers. The front desk supervisor verified this policy. Brought this to the attention of the MOD before I left in the morning. Nice guy, but no clear understanding of the SPG program. The guest room was an average Sheraton guest room--decorated in average Sheraton style. Room was clean and tidy. Hallway extremely noisy from guests returning to their rooms until about 2 AM; noise from passersby picked up again at about 7 AM. Seasons restaurant a little below average--even the "special menu" was not all that great, although prices were OK. Not a reasonable property for quiet rest, or to take advantage of SPG privileges. Many other options in the area.
March 11, 2014
Rated 1 out of 5 by MSL48 Horrible SPG Experience
My rcent stay was horrible. I had a 2/25/14 reservation. The hotel said I could stay on 2/24/14 as well, only to be kicked out of my room that evening despite telling them that 1) i had a 2/25 reservation, and 2) i am paying for 10+ of my employees EVERY WEEK to stay there. After expleianing how I ave have been VERY LOYAL to Starwood, all I got was an email kicking me out of my room. Nice job...
March 10, 2014
Rated 5 out of 5 by moore1982 This hotel is in a great location
Hotel was conference was conference host. Everything was convient and food was good.
March 10, 2014
Rated 4 out of 5 by Russ58 Good stay
Nice hotel with a good selection of amenities. Towels were rather industrial and rough. Pillows were too soft and chair in room quite uncomfortable. Nice to have access to large fitness facility.
March 1, 2014
Rated 5 out of 5 by guo2014 wife loved the pillows.
THIS WAS OUR SECOND STAY WITH YOU AND EVERY ONE WAS A TRUE PROFESSIONAL. THE ROOM WAS GREAT , NICE TO HAVE HBO IN THE ROOM , WE LOVE THE LITTLE COFFEE MAKER , WE USE IT TO BREW HOT WATER FOR OUR TEA . THE FOOD AND SERVICE WAS TOP NOTCH .
February 25, 2014
Rated 5 out of 5 by chocola55 GREAT
This hotel was great for out event customer service and the food was great.
February 20, 2014
Rated 5 out of 5 by Morgan76 Very Accomodating Staff
My trip was extended by 2 days due to inclement weather. Your staff did an exceptional job making guests comfortable and meeting everyone's needs. I would especially like to thank your wonderful front desk staff for keeping sense of humor throughout the week and making sure my colleague and I had a place to stay!
February 18, 2014
Rated 3 out of 5 by Gil57 OLD but OK
Overall this hotel is good, no more. The rooms need big update. rooms are too dark, carpet is very old and furniture just acceptable. Bed mattress ready for replacement, pillows are OK and bed linen's also acceptable. Shower need telephone style head, toilet need more pressure, always need two flush... Flow in shower also too low. Restaurant has good breakfast but lunch and dinner menu quite limited. A must to have a car to go out for dinner, many restaurants nearby.
February 17, 2014
Rated 4 out of 5 by DeloresL Great hotel normally, but problems this visit!
We generally have a wonderful experience at this hotel. This stay we encountered several problems. The staff working the desk were not familiar with procedures for redeeming Starpoints. I was not given coupons needed to redeem my points, in the restaurant & bar. A staff member finally got the matter cleared during our check-out. However it did cause a problem. The phone in the suite did not work. We had to walk to the far end of the hotel to use the house phone, this was an inconvenience. Normally there is a high back chair in this suite, it was missing during this visit. I have a bad back and needed a chair to sit in rather than sitting on the sofas. I had to use the computer chair instead.
February 17, 2014