Rated 4 out of 5 by DAR45 DAR conference
Only disappointment was the food at one of the luncheons during the conference. It was definitely ho-hum for a high price.
April 30, 2013
Rated 5 out of 5 by fgoodwin Home away from Home
I love this Hotel and the staff. Amy in sales is awesome! Lynn and Veronica in the lounge treat me like I am family!
March 1, 2013
Rated 3 out of 5 by den2012 Location
The Hotel is pretty average across the board...the staff is great...rooms are getting dated...the location is great.
December 4, 2012
Rated 5 out of 5 by JeffNC73 Professional Staff and Great Service
Rooms were clean and front desk management was more than willing to go the extra mile for last minute accomodations.
January 11, 2013
Rated 5 out of 5 by ggcNYC123 Great service!
Upon checking in the front desk associate Charles was very kind and helpful with my SPG needs. Thanks see you soon!
April 9, 2013
Rated 5 out of 5 by LETW More options for food needed
I wish there had been more options for eating during the 2-5 p.m. period, particularly when you have a conference.
November 13, 2012
Rated 3 out of 5 by Guest834791 Wonderful Lobby
This hotel's lobby area and restaurant were lovely. However, the room was a bit small and the facilities average.
November 15, 2012
Rated 5 out of 5 Great overall service
The hotel was very clean and presentable. The staff was very professional and friendly, and the food was great.
February 5, 2013
Rated 1 out of 5 by Auskosh Not what I expect from a Starwood property.
If you check in at the Sheraton Imperial, make sure you don't get into room 133 or 134, or others down at end of that hallway. I walked toward the back of the hotel thinking, "great, this should be nice and quiet" and it was anything but. It started with the AC. Moderate temps here in Durham and the AC kicked on only every 15 mins or so, but when it did, you had to adjust your volume on everything. If you're doing a conference call, forget it. Go on mute and don't plan on talking.
Bigger problem. The back door is right there. To a parking lot that gets a LOT of traffic. And it doesn't shut quietly. It slams and shakes the corridor and rattles your day and - worst of all -wakes you through the night.
They can replace the desk chair easily and if the folks read this, I hope they pay attention to it and do so. Unusable.
The internet service was spotty and kicked me off several times. Worst of all - I rarely watch TV when on the road, but got engaged in a movie and the hotel's cable or whatever service cut out just toward the end. All channels.
It wasn't all bad. Food at bar was good and they had some nice local brews to choose from.
Wait, breakfast was off. Ordered oatmeal. Menu said with raisins and pecans. Cool. Hidden in there were cranberries. Not pleasant, by my taste.
Will I stay here in the future? What do you think? Absolutely not. Did not live up to the reputation I'd expect from a Starwood property.
March 19, 2014
Rated 4 out of 5 by arshaver Fitness Center
I really wish that hte fee for the fitness center was included with my hotel stay or free for SPG members.
February 11, 2013
Rated 3 out of 5 by Gargs Can use some updates
This hotel badly needs updates. The facilities are getting dated. Carpet in room was loose and dirty.
June 19, 2013
Rated 3 out of 5 by JMMM Hotel needs to be updated
Carpet is showing wear and tear - time for the rooms to be renovated. Great pancakes for breakfast.
August 20, 2012
Rated 5 out of 5 by LLTT Hotel Stay
Hotel should have a gym of its own so that the guests do not have to pay to go to the adjacent gym
October 8, 2012
Rated 5 out of 5 by smokey1 Great Place
I expected a copy of my bill under my door but it was not there, otherwise it was a great visit.
May 20, 2013
Rated 2 out of 5 by Nicole78 Disappointed
I stayed at the hotel for a conference, in which it lasted from Wednesday to Friday. Though the bellhop staff were extra friendly, but the front desk personnel did not seem that happy that we chose them to facilitate at their hotel They acted as if we were not welcomed there. The rooms did not provide any microwaves or refrigerators to accommodate our stay (extra 10 dollar fee applied for a fridge). When calling the front desk, I had to call twice to request an item. During our conference, we had to move our vendors because they told us the wrong location to set up at. Due to it being a group conference, I wouldn't think there would be an extra rate charge to cover for any damages without being told beforehand. Though the lobby area was great, it was a false hope as to the satisfaction I expected. On a lighter note, the bar area was great and the food was excellent! I recommend their food to whomever resides their for their stay. Maybe that was the reason for no microwaves and fridges so that we could spend more money at their facility. I really wouldn't recommend having a conference their. For a overnight stay, it may be ok but I'm sure you could find just as nice hotels at better rates!
November 19, 2012
Rated 4 out of 5 by AnotherAnonymous Comfortable and convenient for business travel
convenient to local businesses
caters to business travelers
access to nearby fitness center
January 16, 2013
Rated 5 out of 5 by NJS1Dallas Great hotel in Charlotte - No Parking Fee
Great hotel. What you'd expect for a Sheraton. Near the airport makes it also convenient.
August 8, 2013
Rated 5 out of 5 by Apuro great staff
friendly, helpful and super friendly staff. the lady at check in was great.
November 27, 2013
Rated 5 out of 5 by Mark129 All Around Excellent Hotel
Staff pleasant and helpful. Room clean and maintained. Services professional and on time.
March 6, 2013
Rated 5 out of 5 by Marieka Excellent
Easy check-in/check-out process. Very friendly staff. Great room. Had a wonderful stay.
October 18, 2012
Rated 4 out of 5 by BarSue Pleasant Stay
I enjoyed my three day stay. I felt right at home and the staff was superb. Thank you.
August 2, 2013
Rated 4 out of 5 by Mark1968 NA
Wish the gym was in the hotel instead of having to pay extra to use the one nearby.
September 18, 2013
Rated 3 out of 5 by Winnie2 Guest Rooms
The guest rooms are old and need updated. Great location and in the heart of RTP.
September 5, 2013
Rated 5 out of 5 by kclb01 Great Hotel
Enjoyed my stay. The staff was very courteous and the facility was extremely clean.
January 16, 2013
Rated 5 out of 5 by Laurend3 My Review
Very pleased with the room, how easy check in and check out was. The friendiness.
December 19, 2012
Rated 5 out of 5 by Biguch biguch
very good hotel brand. comfortable and welcoming
December 30, 2013
Rated 5 out of 5 by John Great meeting location
The staff is great to work with for a large meeting. I was extremely impressed.
May 21, 2013
Rated 5 out of 5 by SFOBOUND Thank You
We needed a place to stay as we were bumped from our flight. Very comfortable.
September 8, 2012
Rated 3 out of 5 by Joe1940 Just another convention hotel
Alright at the convention rate; I would not have paid full fare for it though.
November 15, 2012
Rated 5 out of 5 by doctorj great stay
great service.everyone was very helpful.It was a great stay.the food was great
February 18, 2013