Rated 3 out of 5 by MrsHacker Nice hotel - Not so nice staff.
We stayed at this hotel this past Friday for one night, as we were traveling home from the beach, and needed to drop my mom off at the airport. We read the reviews of this hotel, so we decided to give this hotel a shot. Well, when we arrived, the parking lot was closed due to re-paving, this wasn't much of an issue, just a further walk, no biggie. We went inside to check in, and the staff was immediately rude to us, they didn't acknowledge our SPG membership at all, they didn't even say "HI", just said "Last name". We asked if they had a luggage cart for our luggage, and they said "NO WE DO NOT" and walked away. The only nice staff member from this hotel was the guy who ended up helping us on the elevator with a luggage cart and helped us in our rooms, and get everything together, he even got us ice, showed us the emergency exits and was VERY nice! The hotel was very loud (yes I understand it's a convention center), which is fine but people slamming doors, screaming, talking loud, and running down the hallways at 2-4am is NOT normal for hotels, in which we were told "it's normal and they can't stop it". Wrong! The pool is nice, it was cold, but the kids warmed up quickly. The rooms were nice, very warm when we got in them but by bedtime they cooled down, the hall way was covered in food and trash, and no one had cleaned it up as of the time we were checking out. This hotel is overall "okay", but I think they need to hire more friendly staff for sure.
July 7, 2013
Rated 5 out of 5 by Clyde69 Great rooms
Great hotel, great rooms, good location.
July 6, 2013
Rated 3 out of 5 by Firmmattress1needed Slightly Above Average
Hotel staff were amazing. The room that I was in had a leaky faucet. If you love soft mattresses, then this Hotel is for you.
July 2, 2013
Rated 3 out of 5 by Sheila2 Have to keep paper receipts
Disappointed that cash given for incidentals was not recorded in computer and therefore I lost $20 because I lost paper receipt I think example of bad bookkeeping. The extra dollar I paid to make up difference for prepaid bill was shown but not the $20. Oh we'll as the clerk said to me. Lesson learned.
June 28, 2013
Rated 5 out of 5 by Jason65 This hotel is awesome, very plush
I enjoyed staying at the Sheraton greatly. My only complaints would be that after paying what I paid (and I got a discount) I still had to pay for a mediocre breakfast. Even cheap motels GIVE you breakfast now-a-days. The rooms were perfectly clean, and the beds very comfortable. Everything was GREAT.
June 27, 2013
Rated 5 out of 5 by rjbour Enjoyed my stay at Sheraton Imperial Hotel
The hotel staff were all friendly and very helpful. Everything was clean and fresh. The Club Room was nice and the food was perfect. My room was as I expected, lots of space, clean, and very comfortable.
The shuttle took our group of 11 to a near by restaurant without problem or delay. Our return ride to the hotel was there within minutes. I can't say enough good things about the staff and hotel.
Everything was Perfect!
Thank you Sheraton Imperial Hotel & Convention Center for a great experience.
June 24, 2013
Rated 5 out of 5 by Suzee2013 One day business trip
Great place! Staff was exceptionally helpful!! Love, love love!! Super clean room/bathroom... 5- Stars all the way around!
June 20, 2013
Rated 5 out of 5 by frequenttraveler Service Exceptional
Customer friendly; great club level services
June 20, 2013
Rated 3 out of 5 by Gargs Can use some updates
This hotel badly needs updates. The facilities are getting dated. Carpet in room was loose and dirty.
June 19, 2013
Rated 5 out of 5 by spgwhiz They dont make them like the used to
This is one of those properties that they dont make them like they used to. Wide open lobby and restaurant, very fast elevators on both sides of the property, central air, large bathtubs, and as much hot water as you can take. Sure you can stay at those newfangled sporty hotels opened up in RTP that are showers only and no bathtubs so this place was like a real hotel was supposed to be. The staff is as friendly and well trained as the reviews suggest, I visit here a few times per year and never much see a new face so turnover must be low. Appears to be well run and well managed. There is an actual painting (not picture) of the general manager off to the side in the lobby and according to the painting he has a connection to Brooklyn, a distinct touch. Like I said, they don't make them like they used to.
June 16, 2013
Rated 5 out of 5 by Leslie22 Didn't want to leave!
I recently stayed in the Sheraton Imperial for a conference. The staff was courteous, knowledgeable and went above and beyond to meet our needs. The beds were so comfortable I wanted to take them home with me!!! Rooms and banquet areas were immaculately clean and well maintained.
June 10, 2013
Rated 3 out of 5 by divaval Business stay at Sheraton International
A guest at Sheraton International in Durham, NC from 5/28 through 5/31/13. No water service on 5/31/13. Disappointed customer!
June 1, 2013
Rated 3 out of 5 by Ben64 May 29th stay
Although I was upgraded to the 7 floor preferred guest level, the room 917 was very noisy at night due to garbage compactor removal (3:00am) as well as the building exterior metal structure was cracking during night as it contracted and cracking in the morning as it expended due to heat from the sun. I had a very disrupting night of sleep. The air conditioning in this room was also very noisy during the start and stop sequence, to the point where I jumped couple of time as I did not expected this type of noise from a room AC.
May 31, 2013
Rated 2 out of 5 by martimal Service is inconsistent
Front desk service is trending down. I've stayed at this hotel over 35 times in the past year. They forgot to provide me my corporate breakfast coupons on my last stay and never apologized, acknowledged that they will send my folio via email 3 times and didn't do it until I called. When I requested a power cord for a meeting, they didn't send it up until we called a manager. On the phone right now and the person was rude. Again, no acknowledgement of not sending my bill and waited for over 5 minutes. Not sure what is happening with this hotel but considering to switch.
May 31, 2013
Rated 5 out of 5 by southpoint comfort
Enjoyed my stay. I found the beds extremely comfortable.
May 30, 2013
Rated 2 out of 5 by MMMCLM Needs work.....
We were fortunate enough to upgrade to a suite. In the first suite we were assigned, the carpet was buckled throughout the living area & bedroom. We asked to move. In the 2nd suite no carpet issues however the sofas need to be replaced. They were completely worn out and dirty. Also, issues with the wallpaper bubbling. Not at all what we expected.
May 28, 2013
Rated 4 out of 5 by Bax44 Very Nice!
Staff was professional and to the point. Room was very nice.
Only improvement could be the parking is not convenient with respect to getting in the front. No big deal though.
May 28, 2013
Rated 5 out of 5 by Jeano Hotel Staff
The hotel staff was exceptional. Everyone that I dealt with provided outstanding service. Always a smile and very courteous.
May 22, 2013
Rated 5 out of 5 by John Great meeting location
The staff is great to work with for a large meeting. I was extremely impressed.
May 21, 2013
Rated 5 out of 5 by SirKnight999 The staff made all the difference
Hotels, for the most part, are just places to sleep and rest. However, if the staff of a hotel and convention center are professional and act as if they want to be there, your stay will be a lot more than just a place to sleep and rest. People expect clean rooms, comfortable atmosphere, and a few amenities to make their stay a good one. But a smile and a “how are you” goes a long way from a staff member that looks professional, acts professional and conducts themselves professionally. This is what you will get when you stay at this hotel, from the check-in staff to the room service staff.
May 21, 2013
Rated 4 out of 5 by GrammaJM Clean and spacious
The staff were very friendly and helpful. The room was spotless and uncluttered. I would suggest having a free microwave and fridge, and free breakfast as other hotels do. The food at the restaurant was delicious, although some breakfast buffet items were luke warm.
May 20, 2013
Rated 5 out of 5 by drosero very impressed
Staff was great, from the managerial side to housekeeping side!
May 20, 2013
Rated 5 out of 5 by smokey1 Great Place
I expected a copy of my bill under my door but it was not there, otherwise it was a great visit.
May 20, 2013
Rated 3 out of 5 by avnrulz Over pay
Luckily we paid a group rate. having traveled a bit the usual amenities we expected weren't to be found (room refrigerator, continental breakfast, bathroom fan); even a 'Howard Johnson's Express' in NYC was equipped with them.
May 20, 2013
Rated 5 out of 5 by fgoodwin Week Long Stay
Feels like home. Beds are great, quiet rooms. Staff is awesome.
May 20, 2013
Rated 5 out of 5 by DelRayKate Great hotel for conference
The hotel did a wonderful job of meeting the needs of the conference held there. My only complaint is that the wifi signal in the larger meeting room dropped frequently.
May 14, 2013
Rated 5 out of 5 by DMan Amazing Staff!
This is a good, basic hotel. I was disappointed that there was no refrigerator in the room, however.
The staff really made this hotel great! Very attentive, professional, and friendly. One of the BEST customer experiences I have had.
May 10, 2013
Rated 3 out of 5 by gizmogotnet Somewhat disappointing experience...
I have to say that there are good and bad items that occurred during my stay. The beginning was when they did not honor the reservation for a king size bed -- it took me contacting my travel department to get them to give me the king bed that was in my reservation. After that, they managed to "find" a king size room even though they assured me that none were available.
But even then, it wasn't over. I got my keys and was off to my room, only to find that the keys didn't work. After multiple iterations, they finally discovered that the lock was not working correctly (it would read a master key, just not a key that was encoded by any of the other machines in the building). After that, they managed to find -another- king room. Fancy that.
So, after all this, the gentleman at the front desk promised me some breakfast vouchers for my stay due to the issues. Not only did those vouchers never materialize, I never saw that gentleman at the front desk again, nor did anyone else at the front desk know anything about giving me any vouchers.
All things considered, if this had been my first stay at a Sheraton property, I would most definitely NOT be returning. As it is, I believe that the service (after they found a king room) was exceptional.
May 6, 2013
Rated 2 out of 5 by harley very dissapointing
meal service very rude and unprofessional
May 1, 2013
Rated 4 out of 5 by DAR45 DAR conference
Only disappointment was the food at one of the luncheons during the conference. It was definitely ho-hum for a high price.
April 30, 2013