Rated 5 out of 5 by GBRKS Celebration
The hotel was beautiful and comfortable; it met all our needs.
August 18, 2015
Rated 2 out of 5 by WAJD Worse club lounge in the triangle.
The club lounge is beautiful. The service is perfect. The food offerings are terrible. The instant coffee machine is a joke. Where is my usual espresso machine? Where is my Starbucks coffee? They would rather sell you coffee downstairs than give you any perks. The only response I get from staff is that they are sorry and will pass the information on to management. This from the staff that is too lazy to fill out a green choice voucher before putting it under my door.
August 1, 2015
Rated 5 out of 5 by Nana69 Wonderful
We only stayed one night but it was wonderful. The facility is top rate and the staff very attentive and friendly. The food at the restaurant was excellent. The outdoor pool and hot tub was a bonus! After hours on the road using the hot tub led to a restful sleep for myself and my husband. I will stay here as often as I can.
June 24, 2015
Rated 5 out of 5 by Dede214 great experience
This hotel was wonderful, everything was perfect. The staff exceptional, the room, great. I will recommend to all my friends to stay there when in Raleigh/Durham
June 1, 2015
Rated 5 out of 5 by ASL123 Terrific hospitality
I have been staying at the Sheraton Imperial Park in Durham, NC for years and Mike Martino, the GM, and the entire team always treat me like a special guest. Everyone is very friendly and dialed in to making sure your needs are being met. The gentleman who runs the coffee shop goes out of his way to make helpful recommendations or to get me to try something new.
For my most recent stay we held a company meeting in the event space. The event staff made sure our space was set up perfectly and checked on us throughout the day.
This hotel is very close to the airport and perfectly situated between Durham, Cary and Raleigh. They have an outdoor pool, tennis courts and a huge gym next door with full court basketball, racquetball, classes and tons of equipment.
This is the perfect place to stay for any visit to the Triangle.
May 29, 2015
Rated 2 out of 5 by SSR74 How is this a Sheraton?
This hotel is, easily, the worst Sheraton I have ever stayed at (I'm Platinum, so I've seen my share of hotels).
My wife and I reserved a night at this hotel for the expressed purpose of being able to conveniently take a shuttle to the airport in the morning for our 645 flight. The airport is literally 7 minutes away.
We arrived and were informed shuttles were only available on the hour, no exceptions, regardless of party. Thus, we needed to take a 5 AM shuttle as the 6 AM shuttle might be cutting it too close. We were a bit surprised since most airport hotels run shuttles either at guest request or at some more frequent interval. No luck. 5 AM it was. We could have obtained a taxi or Uber, but, well, youre' in the middle of North Carolina. Good luck with that.
The gentleman checking us in had to be reminded about the Platinum gift offered at check in. Our time in the Club Lounge was disturbed by a hotel employee who insisted my wife write her name on the check in log (I had written mine and plus 1 - clearly insufficient) and then proceeded to interrupt our conversation for the next 45 minutes.
The room was clean, although clearly showing its age. I shudder to think of what this looked like before its renovation.
And the kicker - when we went down at 455 to check out, we had to yell behind the desk a few times to get someone to come out. When they came out they told us there was a 545 shuttle taking a United crew to the airport which we could've gone on since, and I quote, "they make exceptions for groups". The shuttle driver was located. He did not offer to help us with our luggage.
None of this would be out of the ordinary if we'd booked a lower tier hotel - we'd gladly pay a lower price for a lower level of service. This, however, is supposed to be a Sheraton. You'd expect a lot more. This hotel clearly failed. I have no idea how it remains a Sheraton.
March 30, 2015
Rated 5 out of 5 by Basketfans2 Enjoyed our stay
Comfortable room. Helpful, attentive staff. Appreciated having tub mat & tub hand rail. Hope to attend 2016 convention
March 23, 2015
Rated 4 out of 5 by MemoAbe everything was so clean and organised
I really like this hotel,
March 22, 2015