Rated 1 out of 5 by MSL48 Horrible SPG Experience
My rcent stay was horrible. I had a 2/25/14 reservation. The hotel said I could stay on 2/24/14 as well, only to be kicked out of my room that evening despite telling them that 1) i had a 2/25 reservation, and 2) i am paying for 10+ of my employees EVERY WEEK to stay there. After expleianing how I ave have been VERY LOYAL to Starwood, all I got was an email kicking me out of my room. Nice job...
March 10, 2014
Rated 5 out of 5 by moore1982 This hotel is in a great location
Hotel was conference was conference host. Everything was convient and food was good.
March 10, 2014
Rated 5 out of 5 by jeanirwin Snowed in
I was staying at the Sheraton Imperial for the EPA Air Conference, the week of the
"Catastrophic" "Storm of the Century." that closed down Atlanta, Raleigh and other southern cities. The hotel was booked with people who couldn't get out but the personnel were gracious and helpful. Thanks for being such good hosts in a difficult situation.
February 17, 2014
Rated 5 out of 5 by whitefob1 Great Hotel to stay at...
I had to fly into Raleigh on business and my company booked me with another chain. I'm a Platinum Preferred Guest, so I'm always looking at staying within the Starwood Family. I logged into SPG and booked the Hotel not knowing what I was going into. I arrived and was met with an awesome staff answering all of my questions. Nice quiet room.
Stayed two nights, would use this Hotel in the future whenever I come back to Raleigh.
February 13, 2014
Rated 4 out of 5 by Russ58 Good stay
Nice hotel with a good selection of amenities. Towels were rather industrial and rough. Pillows were too soft and chair in room quite uncomfortable. Nice to have access to large fitness facility.
March 1, 2014
Rated 5 out of 5 by Al9084 Friendliness
I do not believe I have ever stayed at a hotel where the staff was more friendly than at the Sheraton Imperial, Durham. Virtually every employee spoke, not only to me, but to others attending our conference as well. But as I was leaving the hotel after checking out, I noticed that they also displayed a friendliness to their fellow employees. This positive and courteous attitude was evident throughout and means much to me in how I regard the hotel. Fantastic job!
February 8, 2014
Rated 4 out of 5 by DeloresL Great hotel normally, but problems this visit!
We generally have a wonderful experience at this hotel. This stay we encountered several problems. The staff working the desk were not familiar with procedures for redeeming Starpoints. I was not given coupons needed to redeem my points, in the restaurant & bar. A staff member finally got the matter cleared during our check-out. However it did cause a problem. The phone in the suite did not work. We had to walk to the far end of the hotel to use the house phone, this was an inconvenience. Normally there is a high back chair in this suite, it was missing during this visit. I have a bad back and needed a chair to sit in rather than sitting on the sofas. I had to use the computer chair instead.
February 17, 2014
Rated 5 out of 5 by guo2014 wife loved the pillows.
THIS WAS OUR SECOND STAY WITH YOU AND EVERY ONE WAS A TRUE PROFESSIONAL. THE ROOM WAS GREAT , NICE TO HAVE HBO IN THE ROOM , WE LOVE THE LITTLE COFFEE MAKER , WE USE IT TO BREW HOT WATER FOR OUR TEA . THE FOOD AND SERVICE WAS TOP NOTCH .
February 25, 2014