Rated 2 out of 5 by martimal Stayed here over 100 times; inconsistent
Service has been sporadic. Nice greeting at the check in and room service person called me by name and remembered me. However, the internet is horrible. I've called several times to get it fixed with no luck. It's a third party service that they need to get rid of because it's so unreliable. I was left waiting on a call for over 25 mins and then decided to use my personal hotspot. Not good if your a business person. Drink menus in the room do not match what they have in inventory as this has changed. It's been several months since this happened but still no changes to the menus.
August 23, 2014
Rated 5 out of 5 by SBecologist Nice, comfortable hotel
I had a great stay at the Sheraton Imperial--the facilities were modern and nice. I usually do not get great sleep on hotel beds but I slept great every night so that was a definite plus. The restaurant (Seasons) in the hotel was also quite good--they implemented a farm to table program and have a local menu that features the season's vegetables, meat, etc. Overall, great experience, would definitely recommend. Only downside--not really close to anything walking distance so will need a car if you are staying here (though they do offer a complimentary shuttle to nearby restaurants).
August 23, 2014
Rated 1 out of 5 by abhy Extra Charges
After staying at this hotel on 3 seperate occasions this summer on Business, I was charged, only on my third stay for using the bottled water supplies by the coffee maker.
When I checked out the bill did NOT reflect this, also the electronic bill did NOT reflect this charge.
only when I got home & recieved A new electronic bill was there a charge for the 1 bottle of water, I called to complain & was told by the receptionist, "there was nothing she could do to help me".
This was inconsistant as my first 2 stays, I was notcharged any extra for the bottled water,
So for the price of a bottle of water, I will NOT be staying at the Sheraton again, nor will I reccoment the Hotel...
August 12, 2014
Rated 5 out of 5 by solo702 Good sleeping
The beds are very comfortable and make for good sleeping.
August 19, 2014
Rated 4 out of 5 by Martino Overall a good experience
The convenience to the airport is an asset - the staff was friendly - I was there for a photographers's convention and everything seemed to run smoothly. Breakfast omelettes were great - lunch was OK
August 18, 2014
Rated 5 out of 5 by mrkrmark EXCEEDED EXPECTATIONS
The check-in was smooth and quick. Room was quiet and comfortable - linens were crisp and clean. All in all, a very good experience
August 16, 2014
Rated 2 out of 5 by Kat34 This hotel is poor compared to other SPG hotels
It took forever to check in
The front staff wasn't very friendly
This hotel doesn't value your SPG status which isn't stated on it's website
August 16, 2014
Rated 5 out of 5 by fgoodwin Welcoming
I have stayed here often, this visit was new staff I had never seen at the front desk. They treated me like I was a king. I was also able to see some of the staff that I did know and they always welcome me like family.
August 15, 2014