Rated 1 out of 5 by Jay523 Rude Staff & Zero Security
My husband and I stayed here on our first and last night of our honeymoon. Our first night the hotel was amazing the only complaint we had was the rude front desk employee (10/11/14). On our last night (10/17/14) there were many problems.... The parking lot was filled with riff raff and the hotel did not seem to mind that random quests were hanging outside by the guests vehicles. It showed that the hotel was not concerned with people vandalizing peoples vehicles and did not care if it happened as signs were posted to not leave any valuables in your vehicle. The first room we were put in did not have half of the bathroom supplies traditionally given, a robe, and was dirty (hair all in the tub, green stuff all over the mirror, phone only worked on speaker, a footrest missing from one of the chairs, and loud noise b/c of random guests hanging outside our rooms window and door). The manager came once I called. He offered to give us an upgraded room to accommodate for the mess. The manager questioned us about our complaints as if we made the mess or took any of the missing items as if we were thieves. The manager then came up to the room he moved us to and questioned us about its condition in a way again to make us feel unwelcome. By far the last night changed my feelings about this hotel drastically. The next morning when going to check out the hotel attendant was extremely rude and made no eye contact at all as she was to busy doing her makeup and putting on hand sanitizer. I was extremely disappointed with our stay and would not recommend anyone coming to stay at this hotel as the service obviously changes drastically for one night to the next.
October 21, 2014
Rated 4 out of 5 by SlammerTA Convenient for business
The staff was outstanding. Friendly, helpful, and efficient. I was very happy with their can do attitude. The only suggestion would be to monitor/update the room air conditioner as needed (the AC in my room was quite loud).
October 13, 2014
Rated 4 out of 5 by DCAreaTraveler Nice place, but ...
This is a nice hotel, but it would be much more convenient if the hotel had its own fitness center and one that was available to guests 24 hours each day. It was frustrating to not be able to use the adjacent fitness center on Saturday morning due to the later opening time. The only other recommendation that I would make is to clean up and/or repair the ceiling in the bathroom in the hotel room. It was clearly in disrepair and made the room seem run-down.
October 12, 2014
Rated 4 out of 5 by Kenny14 Nice space for conference or annual convention
Accessible and convenient meeting space
October 7, 2014
Rated 5 out of 5 by Amy43 Top Notch
Stayed here during a conference. Very clean and comfortable, up to date and modern
September 23, 2014
Rated 5 out of 5 by STANBARB We enjoyed our stay
We expected great service from the Sheraton Imperial and that is what we received. The staff was great and responded in a positive way to all of our needs and requests. We will stay here again in the future.
September 4, 2014
Rated 5 out of 5 by BarryG Great hotel, nice location, friendly staff
I've stayed in this hotel many times, it's one that we can stay at when on company business and I am so happy about that! I first stayed here 18 years ago when I got snowed in for a few days. Thankfully that hasn't happened since, nevertheless I always enjoy the friendly smiles and the Club Lounge.
August 31, 2014
Rated 2 out of 5 by davidfromcharlotte staff and internet needs helps
already submitted a complain online and sent an email while staying there. I had the biggest problem connecting to internet on 2 different laptop and my Iphone. I had to use my data on my phone and make it my internet while at the hotel to get my work completed.
When I called downstairs the staff had said two things - Hello and hold on - and connected my to some tech support without even asking me what my problem was.
August 29, 2014
Rated 5 out of 5 by KarinKD Great People
Everything was great from the shuttle driver to the bartender to the two people at the front desk. But, I want to especially thank Nicole who helped me fix a problem with my reservation. I so much appreciated Nicole's attitude and ability!!!
I was only there from 10 pm to 5 am the next day, otherwise I'd have more positives I'm sure. Thank you everyone!
August 26, 2014
Rated 5 out of 5 by SBecologist Nice, comfortable hotel
I had a great stay at the Sheraton Imperial--the facilities were modern and nice. I usually do not get great sleep on hotel beds but I slept great every night so that was a definite plus. The restaurant (Seasons) in the hotel was also quite good--they implemented a farm to table program and have a local menu that features the season's vegetables, meat, etc. Overall, great experience, would definitely recommend. Only downside--not really close to anything walking distance so will need a car if you are staying here (though they do offer a complimentary shuttle to nearby restaurants).
August 23, 2014
Rated 2 out of 5 by martimal Stayed here over 100 times; inconsistent
Service has been sporadic. Nice greeting at the check in and room service person called me by name and remembered me. However, the internet is horrible. I've called several times to get it fixed with no luck. It's a third party service that they need to get rid of because it's so unreliable. I was left waiting on a call for over 25 mins and then decided to use my personal hotspot. Not good if your a business person. Drink menus in the room do not match what they have in inventory as this has changed. It's been several months since this happened but still no changes to the menus.
August 23, 2014
Rated 5 out of 5 by solo702 Good sleeping
The beds are very comfortable and make for good sleeping.
August 19, 2014
Rated 4 out of 5 by Martino Overall a good experience
The convenience to the airport is an asset - the staff was friendly - I was there for a photographers's convention and everything seemed to run smoothly. Breakfast omelettes were great - lunch was OK
August 18, 2014
Rated 5 out of 5 by mrkrmark EXCEEDED EXPECTATIONS
The check-in was smooth and quick. Room was quiet and comfortable - linens were crisp and clean. All in all, a very good experience
August 16, 2014
Rated 2 out of 5 by Kat34 This hotel is poor compared to other SPG hotels
It took forever to check in
The front staff wasn't very friendly
This hotel doesn't value your SPG status which isn't stated on it's website
August 16, 2014
Rated 5 out of 5 by fgoodwin Welcoming
I have stayed here often, this visit was new staff I had never seen at the front desk. They treated me like I was a king. I was also able to see some of the staff that I did know and they always welcome me like family.
August 15, 2014
Rated 1 out of 5 by abhy Extra Charges
After staying at this hotel on 3 seperate occasions this summer on Business, I was charged, only on my third stay for using the bottled water supplies by the coffee maker.
When I checked out the bill did NOT reflect this, also the electronic bill did NOT reflect this charge.
only when I got home & recieved A new electronic bill was there a charge for the 1 bottle of water, I called to complain & was told by the receptionist, "there was nothing she could do to help me".
This was inconsistant as my first 2 stays, I was notcharged any extra for the bottled water,
So for the price of a bottle of water, I will NOT be staying at the Sheraton again, nor will I reccoment the Hotel...
August 12, 2014
Rated 4 out of 5 by KA110 Great Features
Very elegant, bedding was super nice and employees are very accomodating.
August 11, 2014
Rated 5 out of 5 by CDL2014 My Go-To Hotel in Durham
I will always stay at this hotel when I visit Durham, North Carolina (which is often). Whenever I have to drive or fly in, this hotel is very easy accessible and clean!
August 11, 2014
Rated 5 out of 5 by tournament1 Very clean
This hotel was very clean! Great amenities and friendly staff.
August 11, 2014
Rated 4 out of 5 by racrefsyst nice stay
this room was really great. comfy bed and sll the amenities.
August 3, 2014
Rated 5 out of 5 by michale always pleasant stay
My wife and I stay here some 6 to 8 times a year when we attend seminars at Duke. The hotel is always a good experience and many restruants in the area, although the breakfast is among the best at the Imperial and they have the 'worlds best omlet maker'
July 28, 2014
Rated 4 out of 5 by peanut23 Location
The location of the holiday was very convient to the highways and local entertainment.
July 22, 2014
Rated 2 out of 5 by DRH427 Customer Satisfaction is not their prerogative
This is the third time we have stayed at this hotel. In the past, we've encountered issues with their elevators... I got stuck in the elevator for 40 minutes. That was certainly not a big deal and it wasn't enough to keep us from coming back. This last visit, we booked our room for two nights' stay. The first night was great. The room was comfortable, clean and ready for our arrival. The second night, however, there was a major leak in our bathroom during the middle of the night. The bathroom above us flooded their toilet which resulted in standing toilet water on our bathroom floor. We were transferred to another room around 3:30 AM. The bellman was very courteous despite the fact that we had to pack up all of our belongings in mid sleep. When my husband tried to discuss this matter with the front desk that morning, they wouldn't give him the time of day. They wouldn't sympathize with the fact that we had little to no sleep due to the incident. They said he would have to talk to the General Manager. All the general manager could offer us were points for our inconvenience. Frankly, the last thing we want are points because we doubt we'll be staying with this hotel chain again. We definitely did not feel treated like valued customers. It is a great location and facility with lots of potential but they certainly need to work on their hospitality and customer satisfaction.
July 21, 2014
Rated 3 out of 5 by Larken Not as good as usual
I stay here several times a year and usually enjoy this hotel. I'm usually taken pretty good care of as an SPG Platinum member, but this time I was put in a first floor room, had to go back and ask for a key to the club room and the wifi was abysmal so I was unable to get any work done.
July 20, 2014
Rated 5 out of 5 by DrFTJ Great Time
Facilities were excellent and staff were very professional. I thoroughly enjoyed my stay.
July 18, 2014
Rated 5 out of 5 by Roland79 Excellent Stay
Staff was very friendly, room was the quality expected from Sheraton, Seasons restaurant was excellent. We ate there twice for Dinner and twice for Breakfast, excellent made to order omelets and buffet.
July 15, 2014
Rated 5 out of 5 by Gordon31 Superior Service Hotel
This is a superior hotel in every sense of the word. Our needs were met, special requests were taken care of promptly,food service was great, and personal attention was more than satisfactory.
I am planning to reserve a room at the Sheraton Imperial for my upcoming visit
to Durham next month.
July 13, 2014
Rated 4 out of 5 by SMBE23 More than I needed
The hotel offered more amenities than I needed,. The hotel was clean and room décor was about average. Would expect a bit more at this price point. Bed was comfortable. The HVAC unit made very loud noises every time it went on or off that I kept waking up. I forgot to mention to the front desk at check out. Otherwise the hotel was quiet. Staff was friendly and accommodating.
July 11, 2014
Rated 2 out of 5 by BruceIan run down, aging, many things broken
I've stayed here 1 too many times. Staff is very attentive. some are prone to making excuses instead of working to fix the issues.
Many things are either just barely working or broken.
Had the desk chair replaced when I got to the room. Would not raise. Any attentive room staff should have seen it. Sink is stained in many places. Side door access to hotel (with room key only) did not work for me or the person before me. They came and opened it after calling on the courtesy phone... as I said, staff works hard.
Door lock to room does not recess enough to let the door close automatically. Must hold finger in door for last 3 inches.
The place is just barely adequate.
After many many stays here, I've just had enough. I will look for an alternative SPG hotel next time. Even if the drive to work longer.
July 9, 2014